This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Was going into an intersection and my F-350 died and displays a stop safely now message, which caused me to die right before I went through the intersection. Ended up being an egt sensor. Their are 4 on this truck and now another one has gone out leaving me stranded again. This ha sbecome such an issue that Ford has a national backorder on these sensors, and they wont warranty the part, and the extended warranty will only cover them as they go out. This truck only has 60,800 miles on it. This is unacceptable.
The exhaust gas temperature sensor (egt) #13 on my 2012 Ford diesel F350 failed and immediately shutdown the truck in the middle of the tollroad at 65 mph. The problem subsequently endangered my vehicle, life, and response personnel. The truck would then not restart until an hour later. This same problem has been reported by many other Ford diesel truck owners on the internet. Why in the heck would Ford design an environmental interlock that supersedes the safety of drivers, families, and the public. It makes no sense, particularly since there are 4 exhaust gas temperature sensors. The computer should be making a comparative analysis of the 4 sensors. One bad faulty/unreliable sensor should not shut the truck down in the middle of the interstate with no reasonable warning, no failure information, no power, no control, or ability to restart. This terrible experience was scary. Ford has already issued a tech service bulletin for this egt sensor problem. If we did this same poor design in the chemical industry then flares and incinerator stack would shut down and vent gases directly to the atmosphere with no control of the process. Tell Ford to fix the reliability of the their egt sensors, alter the program logic, and give drivers an alert or warning such that they have reasonable time to safely respond. If Ford needs help with the design then contact me. I have 25 years experience in the chemical industry with expertise in process hazards analysis, projects, controls, environmental regulations, quality management, predictive and preventive maintenance, and reliability.
The contact owns a 2012 Ford F-350 sd. The contact stated that while driving 75 mph, the stop vehicle now warning message illuminated. The vehicle also lost power. The vehicle was towed to a dealer, who performed a diagnostic test and advised the contact that the egt exhaust temperature sensor was defective. The dealer replaced the exhaust temperature sensor replaced. The failure mileage was 4,882.
While towing loaded trailer on 2 lane highway, truck computer flashed message to "stop safely now". engine shut down and would not restart. Dealer inspection found a faulty egt exhaust sensor. No other issues with cooling, oil or engine occurred. The safety issue is that the new control system software is designed to shut down engine in the event of a faulty sensor in order to protect the vehicle. The system should alert to the issue and allow the human to determine if it is safer to continue driving and risk damage to the vehicle. A control system that is not aware of the road, traffic or environmental conditions should never be allowed to override human requirement to continue driving out of harms way.
- Murphys, CA, USA
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- Wilkesboro, NC, USA