I spoke with Ford about the service bulletin for the EGR Cooler that expired in April 2023. They said because of the low mileage, to contact you to see if the recall, (21M04), could be added back to this vehicle for repairs.

- Loris, SC, USA

The contact owned a 2011 Ford F-350. The contact stated while driving 62 mph, their wife was in the vehicle and heard a pop noise. The contact continued to drive when his wife noticed from the rear view window that the vehicle was on fire from underneath the cab of the truck. The contact pulled over to the side the road. The contact and his wife grabbed their belongings and exit out of the vehicle to move a great distance while the vehicle was in flames. The fire department extinguished the fire. No one was injured and no medical treatment was needed at the scene. A police report was filed. The vehicle was towed to an impound yard. The vehicle was deemed as a loss. The manufacturer was made aware of the failure. The failure mileage was 288,000.

- Catawba, SC, USA

Driving on highway at 70 mph, hit bump in the road and the whole front end starts wobbling so bad and had to slow way down to get it to stop. Was almost rear ended by vehicle behind me and car pulled beside me and was pointing at front of truck, so I thought I had a flat. Pulled off road and no flat, scared me so waited a few minutes and proceeded on. This has happened on a couple occasions, always when hit a by spot in road, once going over smooth railroad tracks. Also will be driving and foot on gas pedal and all of sudden have no power. Truck will loose all power out of nowhere while driving and other times will drive just fine. Have had trouble in the electrical system with it starting, have replaced batteries twice and periodically will not turn over, it's like the batteries are completely dead when they are not.

- Sansom Park, TX, USA

While drivingmy Ford F350 crew cab longbed diesel 4X4 at 70 mph on interstate 10, a 4 lane hwy in each direction, the truck lost all engine power and power assist to the brakes and power steering. Luckily the traffic was light and I was able to maneuver the off the hwy without coming in contact with another vehicle. The truck was towed to a Ford dealership and it was determined that the high pressure fuel pump came apart and put metal shaving everywhere throughout the fuel system. Ford recommended replacing all of the high pressure system this included all new fuel injectors. This repair cost $9,000.. a search of the internet revealed that this is a known failure. I had an independent lab test the fuel. There were no contaminants in the fuel except the metal shaving from the pump. ( the Ford fuel system recirculates the excess fuel back to the tank) the truck has 115000 miles. I had the Ford maintenance agreement with the 5000 mile services option. Ford has provided all of the service including the ones after the maintenance agreement ended. This is a very expensive repair to undertake on a 7 year old vehicle. Engineering changes could have prevented the extent of the damage. A post pump filter or screen would have prevented the rest of the high pressure system from needing replacement. An advisory about the potential pump failure and replacing the pump before failure would have costed less than $2000. Had I been towing near full gcwr, 21,000 lbs and come up on los angeles stop and go traffic, this could have be a terrible accident.

- West Covina, CA, USA

Started the truck and was running odd. Decided to start driving to see if the problem would work it self out and started to smell lots of diesel fuel. Pulled over and fuel was everywhere under the hood and on the ground and also a very strong diesel smell inside the cab. Had it towed to the deal and turns out that a fuel injector clamp failed. We also found out Ford has already identified these parts as defective, and have started using a new part with a new part number. This should be a recall. This truck only has 61,000 miles on it. The fuel is atomized in the spray from the injector, this is a serious safety issue that could have resulted in a fire, or worse.

- New Hudson, MI, USA

Fuel tank collapsed. Had a 2011 F350 and the fuel tank collapsed on itself the truck is a service body, took to the dealer and they said we damaged the tank and tried to cover it up by putting a new skid plate on it. Not the case the truck has never left the pavement so whatever they recommend we replace it so we did, this is a (steel tank mind you) the next day it did it again so we took to dealer again, they said the vent valve solenoid was plugged so they replaced that and put a new tank in it next day it did it again took back to dealer sat there for almost six months and they said the ECM or PCM was bad, they wouldn't cover anything in parts so far so we paid for that too. Got it back ran great for six months and now has the same issue. Don't wanna dump more money into it as we spent close to 9,000 the time and the dealer wont cover it again. So has anyone else had this issue? the dealer says its never happened anywhere to anyone before.

- Chowchilla, CA, USA

The contact owns a 2011 Ford F-350. The contact stated that when the vehicle was started, the fuel injector clamp fractured causing a fuel leak. The vehicle was towed to the dealer to be repaired. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 62,000. Updated 05/06/16

- Newfane, NY, USA

The contact owns a 2011 Ford F-350. After refueling the vehicle and driving approximately 60 mph while hauling a fifth wheel trailer, the vehicle lost power, steering and braking power. The vehicle was taken to the dealer where it was diagnosed that water entered the diesel fuel system and further diagnostic testing was required to determine what parts needed to be replaced. The contact stated that the water intrusion warning indicator failed to illuminate to indicate the failure, the water separator system failed, and the diesel fuel filter failed to keep any contaminants out of the system. The dealer did not address the fact that the components failed. The manufacturer was notified the failures. The insurance company was also going to investigate the fuel station the contact re-fueled from and the internal failure to the diesel fuel system. The contact was waiting to determine the remedy to repair the vehicle. The VIN and failure mileage were not available. Updated 1/15/16 updated 4/24/18 VIN and failure mileage available updated 5/17/18

- Alexandria, LA, USA

While traveling North bound on the Maine turnpike at mm 34 I experienced a loss of power. I was in the left lane with heavy traffic. I made my way safely to the right hand breakdown lane. I noticed white smoke coming from under the hood. I heard a popping sound. After I stopped, the engine was still running, but smoke was coming from under the hood and starting to enter the cab on the right side. I shut the engine off and but on my emergency flashers. Traffic was very heavy. I exited the cab and looked under the hood. There was no fire, but I could smell diesel fuel. The truck has the 6.7 liter Ford diesel. I noticed fuel leaking onto the frame on the right side behind the front tire. I called Ford roadside assistance and was towed to the Ford dealer in portsmouth, nh where I bought the truck. When I got home I did some research online and found out the hold down clamp for the fuel injectors had been replaced by a new part number. These crack and can allow the injector to blow out of the cylinder head. They spray fuel in the engine compartment after exiting the head. Ford has issued a tsb 12-3-4 on the matter. Others have experienced this problem. Why has this not been recalled is beyond me.I was surprised I did not have a fire! Ford will only replace the affected part, not all 8. I have opened a case with Ford to have all 8 replaced. At this point in time the part is back ordered. The dealer did locate 1 and will be installing it tomorrow. I assume this is a redesigned part.

- Lee, NH, USA

The contact owns a 2011 Ford F-350. While driving approximately 30 mph, the engine stalled without warning. The contact was unable to start the vehicle after several attempts. The vehicle was towed to the dealer and they stated that the fuel temperature sensor needed to be replaced. The vehicle was not repaired and the manufacturer was notified. The approximate failure mileage was 88,000.

- Baytown, TX, USA

Stopped at bp gas station in pocahantas, il for diesel. Pump handle and button were green. Apparently was 85 octane gasoline. Drove approximately 7 miles East on I-70 when unleaded fuel hit the fuel injectors and lost power while hauling a 3,300 lb camper and 21' fiberglass boat with tandem axle while in the #2 (high-speed) lane attempting to pass a slower vehicle at approximately 70 mph. Lost all power, check engine light came on and signaled immediately for right turn, and pulled to the side of the highway. Called three Ford dealerships in the local area and two said they couldn't even look at it for a week. Paid additional towing to have it towed to schmidt Ford, salem, il and it sat until Monday before I was called and told it would cost me $8,500 estimate to replace the entire fuel system (injectors, fuel rails, high and low pressure pump, tank, and fuel filter). Service rep told me if I didn't do the repairs they would have to notify Ford of the warranty violation against Ford's job-aid for this continued problem. I researched the issue on multiple forums and discovered there is a de-lamination issue occurring with the fuel tanks that is causing high pressure pump failures. Since I didn't drive it for a prolonged period I instructed the service tech to drain the entire system including the return line, to which they told me that would require dropping the tank, and I told them to drop the tank, empty it of all contents, inspect for delamination, change the fuel filter, and put fresh diesel fuel into it and run it and call me back. They did not call me back and when I called 5 minutes before close of business on Tuesday they said it's fixed and running fine. I had to ask how much the bill was and was told it was $640 (approx). Returned to the dealership on Thursday (10 July 14) and picked up the vehicle, paid the bill and returned home (896 miles).

- Colorado Springs, CO, USA

According to Ford the truck's fuel pump went out. They said it was back ordered. 1100 trucks affected. I don't believe Ford is supplying the whole story on the issue and their is a lot more to it. Ford is hiding something and you should look into it. I fortunately was in a safe place when the pump went out but others may not be.

- Sparks, NV, USA