This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Number 1 fuel injector became defective, causing vehicle to hesitate and shake, not driveable. 2 days after dealer fixed it, number 4 injector became defective. Dealer could not solve defect, had to take vehicle to another dealer. Cause is unknown.
Charleston county operates a fleet of 20 ambulances. In the past 60 days we have discovered 5 units that have fuel leaking from the fuel/water separator housing. The cause of the leak appears to be caused by the water sensor shorting and melting/burning a hole into the housing. This allows diesel fuel to leak on to the engine. This fuel can go undetected until a sufficient quantity accumulates to be readily visible. We have discovered this failure because we replace the filters in this housing on self imposed periodic interval. This accumulation of the fuel on the engine is in close proximity to the turbocharger. Once enough fuel accumulates raw heated fuel/fumes could be ignited. I have discussed this problem with Ford Motor Company technical assistance representatives. Our local dealers- jones Ford Inc./843-744-3311- service department stated that they have seen numerous failures of this type on many of their customers vehicles. Spontaneous combustion of leaking diesel fuel under the hood of an ambulance would be a catastrophic event. Currently Ford is not accepting responsiblity for consumer failures and consumers are being charged for replacements as a normal service item.(this is what jones Ford is telling me.) Ford Motor Company has made policy adjustments to assist charlestoncounty with the cost of these replacements. If you need futher information please call or E-mail me. Your assistance is appreciated.
- Charleston, SC, USA
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- Fort Lauderdale, FL, USA