My reverse camera (the bed camera) quits working at random times. Sometimes it works fine. Other times it shows nothing but a white static looking screen and sometimes the button just doesn-??t respond at all when I try to select the bed camera option.

- Baird , TX, USA

I was driving down I-64 and the sunroof suddenly exploded with a bang that sounded like a shotgun going off. Subsequently, my family and I were showered with glass pellets. Nothing hit this roof. The roof simply exploded. It caused me to swerve and almost hit the car next to me and cars behind me were swerving to avoid glass pellets that were blowing off the top of the truck. My wife and I both experienced superficial cuts to our fingers and my wife cut her toe cleaning up the glass. This is a safety issue in every way. Ford refused to stand behind the repair and I was forced to pay for the repair.

- Alvaton, KY, USA

Windshield Wipers do not activate when turned on. Rain sensing option is turned off. This is my only vehicle to get to work besides my wife's car, but she needs hers to get to work as she is in the medical field. There wasn't any warning, I was driving west into the sun when I tried to clean my windshield by activating the windshield wiper spray and the wipers never came on. I had to stick my head out the driver side window to see, as my view was completely blocked by the wiper fluid and by the sun. This occurred on May 5,2022 at about 7:30PM. I checked the wipers once when I picked up the vehicle and they did work, but on May 5, 2022 is when I discovered they didn't. Gene Messer Ford in Amarillo Texas has inspected the vehicle and determined the windshield wiper motor is faulty and needs replaced. I was informed the wiper motor on my F250 is not under the wiper recall that was just issued, but the repair will be covered under warranty if the part was available. Part # HC3Z17508A, is backordered with no estimated availability. After Gene Messer Ford made the diagnosis, I had to drive my vehicle in rain without operational wipers 3 or 4 days later. I used Rain X on my windshield to help with visibility. I ordered the F250 from Oxmoor Ford in Louisville Kentucky on November 15, 2021 and it was shipped to Gene Messer Ford in Amarillo. The F250 was built on March 28, 2022 and arrived to Gene Messer on 4/22/2022. I picked the vehicle up on 4/26/2022. On May 16, 2022 I emailed[XXX] [XXX] in Oxmoor Ford to inform him of the situation. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Amarillo, TX, USA