This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
1st incident, weather conditions were rainy. Drove to store, shut off truck, started truck, service engine soon light came on #1-Ford pass message-powertrain control module lost communication or has detected incompatible software from the glow plug. service engine soon light #2-Powertrain control module lost communication with the glow plug, additional alerts along with a hard start or no start condition may accompany this fault. Service engine soon light #3-A communication fault over vehicle network has occurred between several modules. Service engine soon #4-The powertrain control module lost communication with the exhaust particulate matter sensor. Service engine soon #5-The transmission control module is sending invalid information over the internal vehicle communication network to one or more modules. Message #6-Pre-collision assist not available. I thought if I shut the truck off it would reset. When I tried to restart the truck it did nothing. Had it towed to Archie Cochrane Ford in Billings, MT. They replaced the DEF wiring harness. 2nd incident on [XXX], drove through rain on way to Provo, UT. Service engine soon light came on with all the same messages + five other messages. Had it towed to Larry H Miller Ford in Provo, UT. They replaced the Battery Junction Box. Drove to Yuma, AZ without incident but had them look it over and they could not reproduce the issue. Drove to Dickinson, TX, encountered fog on 1/3/2025. Incident #3, drove to the gas station on [XXX], started the truck up and the same messages came up. Roads were dry, although it had rained the night before. Drove straight to McRee Ford where the technician observed the issue firsthand. While the vehicle was in park it was constantly surging. We researched online for the same problem and have found others that have had this same type of issue. We have had to rent cars when the truck was in the shop. We believe this is an engineering issue and Ford should fix the issues without charging. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORM
Brought truck into Hansel Ford Dealership in Santa Rosa CA for recall issues, oil change and then an issue with Horn. Horn would not turn off, even with truck off. Had to disconnect battery and take fuse out for horn. Was told by Hansel that there is an issue with this but its not a recall issue. The BJB Box had moisture inside and needed replacing. Our mileage was just outside original manufacturer warranty by I believe 900 miles. We had also purchased an extended warranty. Extended warranty will not cover. I would like FORD to pay for this issue as we arent the only ones. 2022 Ford F250. Truck is STILL at the dealership.
The contact owns a 2021 Ford F-250. The contact stated there was an abnormal odor cat odor in the vehicle after a car wash or during inclement weather. The driver added an air freshener to the vehicle. The contact stated that the odor was stronger while using the A/C unit in the recycle air position. Additionally, the molding strip had detached from the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer, who added spray to the air filter and checked for dead animals. The vehicle was taken to an independent body shop, which replaced the weather strip. The manufacturer was not contacted. The failure mileage was approximately 43,000.
This is what happen Thursday Night to my Truck sitting in my drive way. My entire wiring harness on the drivers side was under water.. I drove it to the dealership and it was still pouring water from the rear plugs. I have rubber floor mats and wouldn't have even noticed the issue if I didn't pull them to clean the truck. There are tons of truck having this issue. to fix it properly the bed has to be taken off the truck. The insurance company's total cars for electrical being covered in water. This is a recall issue Ford Surly needs to address and fix. Go look at this video fast forward to the 4 minute mark. https://youtu.be/9azod47j8KM
A D V E R T I S E M E N T S
- Billings, MT, USA