I took my truck into the dealership Ford of Upland for recalls on [XXX] (136923 miles) outstanding field service actions [XXX], [XXX], [XXX], 21M05, [XXX]. I called to make an appointment and confirm if parts are needed for these recalls that they had them and nothing was on backorder. Cabral Lillian let me know they had everything the truck would be done in 1.5 days at most. About 2hours before they closed on day 2 i called to see when i could pickup. She told me they just started the [XXX] and it would be ready in one hour. When i went to pick up I was informed that was the only recall that they did. I asked why she said they did not have the other parts, i explained to her when i made the appointment she they had everything. She just said they would call me when they have the parts. I called a handful of times to check status of the parts, kept saying they dont have them. Finally i emailed Lillian [XXX] and [XXX] no reply. I went ahead and emailed all the main people in the service department [XXX] Steven Isip service director said he would look into this. All that happened was he had Lillian call me and said they had the camera [XXX] ) and i could make an appointment it would take 2 day to complete. My husband called citrus Ford to see if they could do the recalls. They set the appointment [XXX] ( 147665 miles) had it done same day. I didn't look over all the paperwork and didn't see that the other recalls were not addressed. Until [XXX] the tailgate opened on its own. That's when i looked at the paperwork from citrus ford, saw that the only recall was done camera. I did, and call Ford customer service and explained what happened, they saw my truck service records gave in a case#. [XXX] all the exterior started flashing, horn, tailgate started going crazy. Dropped the truck off [XXX] 6:30am 154,000 miles. Ford is now saying diagnostics needs to be done, due to the recall was only good up 150000 mi INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6

- Fontana, CA, USA

The cab roof clearance lights leak water when it rains. The water leaks into the electronics in the overhead console and down the A-pillar. Dealer advises it is a nonwarranty issue under extended warranty and a commonly known issue on these. trucks.

- Fort Atkinson, WI, USA

Dash instruments, radio, compass, overhead console, all blank and inoperable. Was told by for service that many vehicles 2017 to 2019 are having same problem. Told the instrument cluster module powers multiple areas of truck and will need a new module. Was told there is a glitch in the design.

- Camden, NY, USA

I went to adjust the Headlights. The screws started spinning with no adjustments. Apparently their is a plastic connecting piece between the metal rusted or locked up screw and the Headlight adjustment gear. The plastic piece sheers not allowing adjustment. All internal to the Headlight. It happened on both lights. They are the LED lights. I took it to the dealer. They could not adjust either and said it would be 2000 in parts not including labor per Headlight to repair. The extended warranty which said it covered led lights would not cover. A Google search showed this is a recurring problem. The headlights cannot be adjusted.

- Clifton, VA, USA

The issue started with the automatic tailgate deploying or opening during transit. I was hauling cargo and the at highway speed the tailgate opened and the load ejected from the the bed of truck onto the highway. Fortunately there was no accident or damage to anyone else property. After this occurrence over a period of weeks the issue continues to get worse. It happens now regularly and numerous times during a day. I do not haul cargo now because of this. Now the truck electrical system seems to be involved. The windows, radio and lights have issues. The tailgate has no now stopped opening randomly and is stuck in the closed position, this could be do to extreme force I applied during closing it in while stetting at a busy intersection recently. The instrument P[panel on the vehicle is very intelligent and all the settings regular disconnect or malfunction now. I am afraid to use the the cruise control because of the continuously random nature of the electronic failures.

- Memphis, TN, USA

Led headlight adjustment screw does not work. When adjusting the headlights because they are shining too high. The headlight adjustment screw turns but the headlights do not adjust up and down. The headlight are too high and blinding other drivers and there is no way to adjust them. Contacted the dealer and manufacturer and they will not warranty the problem.

- Eugene, OR, USA