This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I took my truck into the dealership Ford of Upland for recalls on [XXX] (136923 miles) outstanding field service actions [XXX], [XXX], [XXX], 21M05, [XXX]. I called to make an appointment and confirm if parts are needed for these recalls that they had them and nothing was on backorder. Cabral Lillian let me know they had everything the truck would be done in 1.5 days at most. About 2hours before they closed on day 2 i called to see when i could pickup. She told me they just started the [XXX] and it would be ready in one hour. When i went to pick up I was informed that was the only recall that they did. I asked why she said they did not have the other parts, i explained to her when i made the appointment she they had everything. She just said they would call me when they have the parts. I called a handful of times to check status of the parts, kept saying they dont have them. Finally i emailed Lillian [XXX] and [XXX] no reply. I went ahead and emailed all the main people in the service department [XXX] Steven Isip service director said he would look into this. All that happened was he had Lillian call me and said they had the camera [XXX] ) and i could make an appointment it would take 2 day to complete. My husband called citrus Ford to see if they could do the recalls. They set the appointment [XXX] ( 147665 miles) had it done same day. I didn't look over all the paperwork and didn't see that the other recalls were not addressed. Until [XXX] the tailgate opened on its own. That's when i looked at the paperwork from citrus ford, saw that the only recall was done camera. I did, and call Ford customer service and explained what happened, they saw my truck service records gave in a case#. [XXX] all the exterior started flashing, horn, tailgate started going crazy. Dropped the truck off [XXX] 6:30am 154,000 miles. Ford is now saying diagnostics needs to be done, due to the recall was only good up 150000 mi INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6
Regarding customer satisfaction program 21M05. My tailgate has had numerous recalls for the electrical tailgate. I have been to two different dealerships and they have not fixed the recall now my truck has major electrical issues. The tailgate opens up all the time on its own. Something to do with the wiring system that's connected to that is making all my exterior lights and horn go off constantly. The truck is at the dealership down. They're trying to diagnose the electrical issues. They now want me to be responsible for a diagnosis if Ford will not cover it.
The engine light activated on the dash randomly while driving. My truck was experiencing loss of power and for the next few days and reduced fuel mileage. I checked the engine code and learned it is a common error with 2017 Ford Super Dutys with the 6.7L diesel engine. The code is -??DTC P203B-??, sometimes indicated as P203B00 is an OBD diagnostic trouble code indicating a manufacturer-specific fault with the vehicle powertrain (i.e. engine and gearbox). This code identifies an error with the air/fuel mixture causing reductant level sensor circuit range/performance. I believe this error in manufacturing is a safety risk because it is common within these trucks and can leave motorists stranded or potentially disable the vehicle in the roadway causing a traffic hazard.
Good afternoon, 1.5 weeks ago, we had 4 serious issues that our Ford F250 Truck from 2017 with 55.000 miles on stalled during driving almost causing an accident because the steering system was not supporting anymore. We stopped the vehicle on the side of the road, yellow engine light came on with the fault message -??All sensor-?? (attached). After several times cycling the ignition the Diesel engine started up with the yellow engine light on. This happened 4x. Luckily, we made it home. The next day the truck did not show any ignition neither did the engine start. I checked the battery power which was 12.8V and found a loose minus bar connection beside the positive bar beside the battery junction box. I thought I found the root cause, installed the missing nut but nothing changed. We had to organize a tow truck for 160US$ transferring the vehicle to the Ford Dealer Mall of Georgia in Buford after confirming an appointment for Monday [XXX], 2024, [XXX]. We confirmed the complaint with a Ford Service technician name Scott Tackabury, left the keys under the assumption that Ford will investigate the root cause. Since this is our only vehicle, we had to take a rental car due to business obligations. Unfortunately, the truck got not inspected until [XXX], 2024. WE had to call several times to get an update and were told that -??-?? it is like a doctor appointment-?? ur in line-??!!?? Again [XXX] 2024, we did not receive a call, we had to call to see what-??s going on. Investigation result: -IDS test found the following DTC-??s: oP064A, P027A, P0087, P008A -Diag. DTC: P027A found Pin 25 in connector C1035A melted causing poor connection for the fuel pump control module circuit (see attachments) -DTC P064A Fuel pump control module internal fault Remedy: -Replace the Battery Junction Box -Repair the wiring -Replace the fuel pump control module INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Recently I was leaving my neighborhood to take my kids to school. I used the remote start and noticed that the doors were not unlocking properly with the exception of the drivers side door. I opened the passenger door from the inside for my child to get into the truck. As we were about to depart the neighborhood for a busy main street, I noticed the door ajar light on the dash was on. I told my son to go ahead and close his door again. When he attempted to open and re-close the door we notice it was not fully latched and then the door would then not close at all as the latch was not functioning properly. I had to turn around and drive very slowly back to my house with my son holding the door closed. This was so incredibly unsafe and I'm thankful I was still in my neighborhood when it happened and not stopping for gas on the interstate or traveling long distances for work. I immediately looked on the Ford website for recalls and contacted the local Ford dealership. There are no recalls at this time. However, there are two Customer Satisfaction Recalls for the door latch and the door lock actuators. (Campaign #18N03 and 20M04). I brought my truck to this dealership for repairs as it is not safe to drive and will in no way pass the state inspection that is due on it. The maintenance shop called me around 24 hours later and stated that the door latch stopped functioning and wiring for the door locks was damaged somehow (unknown how, no damage to my vehicle has ever occurred) but they weren't tied to any recalls or safety programs. This was extremely unsettling to me as the two Satisfaction programs mention this parts specifically. So, unfortunately I am forced to pay a significant amount of money to the Ford dealership for repairs that sound A LOT like problems they are aware of. The receptionist also stated that she had heard of similar issues with these trucks.
- Fuquay Varina, NC, USA
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The apim module is failing causing hvac, radio, phone connection, navigation to not work at all. The screen takes a lot of time to come on when starting the truck. Hoping it dosen't go out while backing up. Other vehicles have recalls on this buy not my truck.
Dash instruments, radio, compass, overhead console, all blank and inoperable. Was told by for service that many vehicles 2017 to 2019 are having same problem. Told the instrument cluster module powers multiple areas of truck and will need a new module. Was told there is a glitch in the design.
Noticed that my floor is getting soaked for no reason. After looking online and reading about others that are experiencing the same issues I found out that is was the cabin pressure vent that was leaking. The cabin pressure vent is found between the truck bed and cab. They are plastic and since the plastic clips lose tightness over the years I did not notice a slow leak in the back. Now when pulling up all of the carpet I notice I have black mold all under the carpet where my 3 year old rides. This is a huge health concern since black mold is unhealthy and not noticeable if this is a slow leak. This seems to be an issue or many people with these trucks. This is a reoccurring issue since many people had this issue starting back in 2007. I am out of the warranty time and now I had to replace my entire carpet all while my truck has been unusable for the last few weeks.
The contact owns a 2017 Ford F-250. The contact stated that upon utilizing the snowplow mounted on the vehicle, the instrument panel lights would turn off and the vehicle would experience other electrical failures. The contact stated that the failure reoccurred consistently at times of high electrical system usage. The dealer was notified of the failure and informed the contact that an unknown software update needed to be completed on the vehicle. The dealer informed the contact that if the software update failed to resolve the issue, a large battery and a large alternator would need to be installed on the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under Ford Technical Service Bulletin Numbers: 17-0018 and 19-2373. The failure mileage was approximately 86,000.
No crank no start was told bjb relay module is bad will cost me $1400 to repair on a truck with only 25,000 miles on it Just keep leaving me stranded do to not starting had to be towed several times
On Tues Nov 16, 2021 evening we discovered our Ford f-250 super duty diesel 6.7L on fire. Fire department was dispatched. They extinguished the fire and they determined that it was most likely the engine block heater (It was plugged in because of 0 degree temps that evening). The GFCI breaker was tripped. Upon later research, I found the NHTSA safety recall report 18v-894 dated Dec 18, 2018 found that the vehicle's engine block heater cable is susceptible to moisture accumulation and subsequent fire because of these factors: a female connector angled upwards at 45 degree or greater angle, a low mounting position in the vehicle, and an unshielded or exposed mounting location. On 5/30/2019 we took the vehicle into our local Ford service dealer because of recall #18s45 and they disabled the block heater. On Oct 28, 2019 we responded to recall 19g01and took the vehicle again into the dealer because they reported they had the fix. At that time they replaced the cord on the existing block heater. Consequently, 2 years later, our vehicle succumbed to a catastrophic total loss fire because Ford's recall solution was to simply replace the cord, not to actually address the root cause of the problem, which was the low mounting location and susceptibility to corrosion of the terminals in cold climates. Ford is not cooperating with our requests for them to help us. They advised us that they will no longer be addressing this matter, that they are not going to get involved in helping with our immediate needs (our most immediate need being transportation to and from work), and there is no need to contact them again and they will not be contacting us. Their legal department advised us to consult our insurance company for compensation. By the way, on Aug 17, 2021 we took the vehicle in for its 30,000 mile service, which included full inspection.
The driver and passenger seat massage do not work properly, the lumbar and seat portion work intermittently and for a shorter duration than twenty minutes (2017 Ford F250 platinum). The vehicle wiper blade rate of action randomly increases and decreases on it's own. I was told today by the Ford dealership in redding, California that a technical service bulletin had been issued for the seat massage problem, but that Ford would not correct the problem unless I pay $800 for this repair. If Ford is aware that the vehicle seats have this issue and know how to correct it, why am I being charged to correct it and make it right?
I have had multiple instances of the 2017 Ford F250 platinum with 107,000 but in excellent shape and well maintained. While driving down the road it will shut shutdown for no reason.I have taken it in to the dealer and they said it was a problem in the right rear taillight. It did not fix the problem. This happens fairly regular. When it happens I get multiple error messages. Taillight system fault, blind spot system fault and then says see owners manuel. I am worried this may happen when towing a piece of equipment. I have request a Ford rep look at it if the service tech cannot figure the issue out.
The positive terminal of the passenger-side battery cable assembly melted. Not corroded'it melted. The terminal was like grey marshmallow. All required and recommended truck service has been performed on time and by the Ford dealership and no anomalies with the battery or electrical system were ever noted by the dealership. Truck is less than 36 months old and the batteries were original and oem and less than their 36 month guaranteed life. No damage evident to the battery. This is dangerous and could of potentially started a vehicle fire. Even more interesting is this cable assembly is on an emergency back-order. The part is 'hc3Z 14300 a :cable assembly - battery to battery' and Ford quotes $2,500 - $3,000 to fix it (parts and labor) and they claim it failed due to normal wear and tear which is preposterous. This is a safety issue and the NHTSA needs to be aware of it. This could of lead to a deadly vehicle fire. Again, this was not corrosion of the terminal, this was the terminal melting. I still have the batteries that this situation occurred with although new batteries have now been installed in the vehicle.
Number two battery terminal corroded. Ford maintenance indicates that this is a known problem and the harness system needs to be replaced. It has been more than 60 days and the part is still unavailable. This defect renders the vehicle inoperable.
The 120 volt outlet in the dash faults out all the time, it has been in the shop at least four times to resolve the issue. Ford csr at first claimed the dealership could not duplicate the issue which was a lie, as I could show them the failure, then Ford csr sent me an email stating they can not fix it and if I don't like their answer to file a complaint with the better business bureau. This is the worst customer service I've ever experienced.
The contact owns a 2017 Ford F-250. The contact stated that the heater failed to operate. The contact lived in an extremely cold environment. The vehicle was driven to spradely Ford (4809 S college ave, fort collins, co 80525, (970) 226-3673) where it was diagnosed that the gfi box needed to be disconnected. The contact was informed that if they disconnected the gfi cord, then the heater would not work at all. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 5,000.
Air bag light on the tachometer comes on while braking, usually with exterior air temp above 80 degrees. A/C compressor shuts down, turn signals go crazy when engaged, electric windows stop functioning and the brake pedal seems soft.. release the brake pedal; the air bag light goes out and everything functions as normal until the brake pedal is applied again. The fcim was replaced and reprogrammed but the issue remains. Comments please vehicle has 28000 miles +/-
Water have intruded the cab of my vehicle from the roof, it also affected the display in my vehicle. Since water have intruded my vehicle, I fear the possibility of rust and something else going to happen. I have recorded the occurrence but unable to transfer the file af this time.
The tailgate is electronic and is opening on it's own while in motion. With my 5th wheel rv connected I cannot tell when the tailgate opens and this time it damaged both the tailgate and my rv when I made a right turn. I also lost cargo that was in the bed.
A D V E R T I S E M E N T S
- Fontana, CA, USA