my f250 super duty just completely stopped running while driving down the interstate, i then had the vehicle towed to the ford dealer where i purchased it in 2015. after the shop examination they found that the high pressure cp4 fuel pump had came apart and contaminated the fuel system entirely. The shop forman called and advised me of the problem and that it would cost $16,000 to have it fixed. he also advised me the this was a ongoing problem that they have had with this particular fuel pump, and that they had recall on the trucks from 2011 to 2018 for this. but he told me that my vin number was not on the recall list. he said that i would have to pay out of pocket to have the repairs done. I THEN CONTACTED FORD MANUFACTORING about this, the service lady that i spoke to said that there was nothing they could do because my truck was not on the recall list. To me this is a big safety measure, because when it quit, if i haven't been in an area where i was able to get out off the road there could have been a very serious accident. i feel that an issue like this that ford knows they have and continue using the same pumps should be there responsibility. I had know visible or any warnings sign of this was going to happen. this truck i purchased new and have put every mile on it and had this truck service very regularly. i have all the service records, just had the fuel filters and oil changed about 2 weeks before this happened. Thank you for your time. PLEASE ADVISE.

- Five Points, TN, USA

Consistent oil leaks. The cars are manufactured poorly and this is a horrible but common issue that Ford has yet to come up with a fix.

- Talledega, AL, USA

Known Faulty Bosch CP4 fuel pump placed on vehicles with Fords knowledge of the issue. This fuel pump is known to fail and cause thousands of dollars in damage and repair cost. As a good business practice Ford should issue a recall on all vehicles that this faulty fuel pump was installed

- Bowling Green , KY, USA

there is a severe fuel leak when the fuel pump is powered on from a fitting on the top of the fuel tank. This is the second time it has happened to me. first instance was supposedly repaired at the dealership who suggested it was a freak occurrence possibly caused by some road trash kicked up but there was no hard evidence either offered or given even though I asked. When the tow truck came to pick up my truck the driver mentioned that this is not an isolated incident that is becoming more common. The potential for a fire and/or explosion is very great in my opinion.

- Brandon, FL, USA

I was heading from cibolo, tx to kingsville, tx. (distance 181 miles) upon arriving at destination I shut down my truck. After approximately one hour, I started my truck and the check engine light came on. I connected my obd reader and it identified the fault code P21B0 (I did not clear any codes). From my research it relates to the 'reductant level sensor 'C' circuit high'. after researching more information I started looking through the information center under the vehicle setting and noticed the def level was below half (I never got a pop up or notification from the information cluster). In the past the information cluster would display the level notification without an engine light coming on. This time it did not. I purchased some def and filled the tank. It only took two gallons of def. The engine light remained on the rest of the day driving around after filling the def tank and the def 'below half' notification also remained on. The next morning I started the truck and the engine light was off and the def 'below half' notification was gone.

- Cibolo, TX, USA

Catastrophic engine failure caused by broken glow plugs.

- Bunnell, FL, USA

The contact owns a 2015 Ford F-250. While operating the vehicle, "diesel fluid low" was displayed, the vehicle switched to the D-rate mode, and would not accelerate past 50 mph. The contact indicated that the failure was due to a faulty def- heater. The D-rating indicated that the diesel exhaust fluid was low although it was recently filled. The cause of the failure was not determined. The manufacturer was notified of the failure. The dealer was not notified. The failure mileage was 100,000.

- Claremore, OK, USA

The contact owned a 2015 Ford F-250. While driving approximately 65 mph, the "low engine power" and "low fuel" messages appeared and the contact detected a burning odor coming from the engine compartment. The contact heard an explosion coming from the engine compartment, which he belived was the master cylinder. The contact then noticed flames under the hood and smoke trailing behind the vehicle. The contact pulled over into a parking lot and unhooked the fifth wheel camper that was being towed. Bystanders assisted the contact with pushing the vehicle away from the camper. The fire department arrived and extinguished the fire. The police was present, but no report was filed. There were no injuries. The vehicle was towed to an impound lot. The vehicle was not taken to the dealer for diagnostic testing. The manufacturer was not notified of the failure. The contact also mentioned that the failure occurred three days after the fuel filters were replaced by an independent mechanic. The vehicle was destroyed. The approximate failure mileage was 61,000.

- Cottondale, AL, USA

I have a 2015 Ford F250 diesel. The check engine light came on. I had it checked and found out this is a recurring problem for Ford. The code given was P20ba which is def tank reduntant heater failure. This has been a problem since 2011 for Ford. I have less than 27000 miles on my truck but since it happened outside the 36 month warranty, my local dealer will not cover it. I contacted Ford thru thier web site and was told it was up to the dealer whether it was covered or not. This should be covered under the environmental warranty. Thing is Ford should have corrected this years ago. I also found out the 2015 F450 and F550 have been recalled for this same issue. Then why aren't the 2015 F250 and F350.

- Tarboro, NC, USA

The reductant heater and sensor assembly failed causing the check engine light to illuminate and the remote start to become disabled. The vehicle was stationary. The check engine light illuminated upon attempting to start the vehicle. The vehicle is generally driven in high-traffic situations and the danger was the potential for the vehicle to enter limp mode thereby causing a potentially dangerous traffic hazard. Based on a Ford Motor Company customer satisfaction bulletin (uploaded), we contacted the Ford dealership in thomasville, Georgia to schedule a repair. The repair invoice has been uploaded with personally identifying data redacted. The original is available upon request.

- Tallahassee, FL, USA

After driving approx 1 mile on surface street leaving work, a grinding noise was heard from fuel pump under vehicle under driver location. After 30 seconds check engine light illuminated and low fuel pressure message appeared in message area. Then reduced power appeared in message window. It happened so quickly that it left me stranded in the middle of the street with traffic on both sides until police came by and assisted. The truck was only able to idle for a minute until it died in the middle of the street. Truck was taken via tow truck to local Ford dealer. Once there diesel tech cleared codes and stated they could not find anything wrong.

- Griffin, GA, USA

Upon starting the truck and entering the road, there seemed to be an odor of gasoline. As I proceeded down the road it seemed as though the miles to empty computer number was falling faster than the distance traveled. At approx. A mile and a quarter to half I stopped at a stop sign to check on the odor. Putting the truck in park, I started to open the door. As I started to open the door, fire erupted from both sides of the hood, in a single large ignition. As soon as the fire started the truck died instantly. As I exited the truck I could see fire behind the wheel well and black smoke began to come into the truck cab. I grabbed my lunch pail and cell phone from the dash and opened the back door to grab toddler two car seats I had in my back seat. I called 911 and requested assistance, then called my wife. Within a few minutes the front and cab were fully involved with fire. There were several very white explosions while the truck was burning from both the engine area as well as the cab.

- Paris, IL, USA

This truck has had it's def system malfunctioning from the beginning. It shuts off the engine at random intervals, usually low speed, and displays shift to park. So far it will always restart. It never displayed any codes or turned on the check engine light until recently. When 'check engine' light finally came on, I hoped it would solve the stalling when repaired. I connected a code reader and got code P20ba, which is the def tank heater. The local Ford dealers refused to honor the warranty on this, although it is the emissions system and warranted for 100,000 miles. I had it repaired elsewhere by an ase & aaa certified shop for $400 less than the dealer tried to charge. The mileage is only 60,000. It still stalls even after that problem was solved. It also only gets around 11 mpg when other trucks of the same make and model get around 18. Ford consumer services would not assist me in any way. They gave me a 'record number' or some other useless term like that but no assistance in intervening with the dealer. The def system has never worked properly- no warning of low level or warning of low level when the tank is over 3/4 full, it has been 40,000 miles since I saw the display 'cleaning exhaust filter' and other owners tell me they see it fairly frequently. Neither of the dealerships in my county will help me. It was at mullahey Ford and the only thing they 'found' wrong with it was the fuel reductant heater issue I told them about. I only recently found the article about stalling being investigated by your Agency. I have a $48,000+ boat anchor at this point. The vehicle displays no codes yet will not stay running. I believe Ford owes me a fully repaired vehicle because this is all emissions related. I also believe they owe me reimbursement for the repairs I already paid for.

- Arroyo Grande, CA, USA

July 21 2017 8:00 pm near chama New Mexico pulling a 10,000 pound fith wheel trailer climbing a mountain pass the truck chimes flashes a warning and goes into reduced power mode with no previous warning ( very unsafe condition with location and warning) this diesel truck was designed to pull a trailer "?" after research we limped off of the mountain pass warnings were the flashed on the dash that to clean the exhaust filter we needed to drive as we did to no avail, stopped for the night unhooked the trailer land we were able to partially clean the exhaust filter with no load on the vehicle. After the trip we had the truck checked at the purchasing dealer the did a manual regeneration of the exhaust filter this is a safety concern not being able to maintain the emissions system within normal maintenance.

- Kingston, OK, USA

During the epa mandated exhaust regeneration cycle the vehicle begins to shudder uncontrollably along with power loss. This behavior began at around 5,500 miles and now does it at least every other exhaust regeneration. It happens on multiple lane country roads and city roads at around 50 to 60 miles per hour. It seems more specific to the regeneration cycle than any other driving condition or input. Temperature is between 40 and 70 degrees outside so far. Each time it happens is worse than the last. The experience is scary and could be very dangerous. I no longer let my wife drive this vehicle for fear that it may shudder her off the highway.

- Hollywood, MD, USA

The truck seemed to be running out of gas, surged, sputter, surge sputtered then quit running. I had 1/2 a tank. Had to cost the truck a crossed speeding traffic lanes and came to a stop on an over pass. Had the truck towed to the dealer. The dealer findings were a problem with the fuel pump and controller. The dealer stated when they enter the check engine code (P0627) into their wan, they shortly had a call from Ford engineering wanting the parts returned to them and with instructions not to replace them with the same part number. It seems this was a known issue and had been flagged in their network by Ford engineering. It seems this issue was unknown by the dealership. It bothers me greatly that this issue is known by Ford engineering but the dealers are selling new trucks with this known defect. The new truck has sat at the dealer for three weeks because the controller part is not available.

- Lebanon, OH, USA