This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I am filing a complaint here as Ford customer care referenced you in one of their responses to me. My pickup with 24,000 miles on it blew out the tank on the radiator. This could reflect as a safety issue from being stranded. From talking to the service people at lewis and clark Ford in yankton sd where I had to be towed to it sounds like this is a common occurrence. I also have done a little research on line and in a short time found approximately 40 case so I am sure there are many more. Any help you could give me with this issue would be appreciated.
On March 13, 2012, I filed a complaint with Ford Motor Company customer service regarding a repair they made to my truck. The case number is [xxx]. I had to replace two radiator hoses costing me $500. They were not defective due to abuse or maint. They had a design flaw per the service tech. I brought the truck in for one of them was leaking. They replaced both for they said that the other one was going to leak eventually. They were replaced with a newly designed hose to prevent the leaking. The tech stated that they have had to replace many on this model and year truck. I realize the truck was past the 3 year/36000 mile warranty; however it should have been covered under the power train warranty or Ford should have covered the cost. It was a manufacture design flaw and could have blown out on the road causing a break down and highway safety hazard. All I'm asking for is that Ford acknowledge the problem and a recall be mandated for the vehicle. The dealership said that was the only way I could be reimbursed. Should you require any additional information please let me know. I'm sure other owners have had this same issue. Also, I have in my possession the two defective and design flawed radiator hoses. I made the dealership give them to me. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
This vehicle since the last PCM update when it goes into "clean exhaust filter" mode will shoot out heavy smoke for 2 miles. This is an environmental pollution and also a safety hazard for drivers behind the vehicle. This problem has been ongoing for months. Dealer states it is"normal".
Subject owns a 2008 F250 w/ 6.4L diesel. At random, when attempting to accelerate, pull onto a highway, or otherwise increase speed, vehicle will lose power and stumble. White smoke has been noticed from the exhaust during at least one of these incidents. Ford has tsb 08-25-1 which attempts to address this problem, but vehicle is past warranty, and other owners have reported the problem persists even after having the tsb performed. This is a safety issue, on August 20, 2010 we were pulling a 10,000 trailer and went to pass a slower vehicle. Our vehicle lost power while passing (stumble/smoke) for approx 5 seconds, before regaining power. We could have had a terrible accident if there had been oncoming traffic present and/or power had not returned. Problem is able to be duplicated.
- Frankfort, MI, USA
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The contact owns a 2008 Ford F-250. The contact stated that the vehicle stalled twice. The contact stated that the check engine light came on then a warning light displayed "find a safe place to pull over". when the engine light and the message illuminated, the vehicle stalled within a few seconds. The vehicle was in the dealers possession when the complaint was filed. The first time the vehicle was taken to the dealer he stated that they could not find anything wrong. The failure mileage was 46000 and the current mileage was 47000.
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- Sioux City, IA, USA