Took Truck in to have oil change and tire rotation. They contacted me and said the lug nuts had swollen and had to be replaced if I wanted the tires rotated. I asked if it was under warranty. They said although it was a ford problem they would not cover. I told them to replace. I contacted the service manager and advised I had extended warranty to 75 K miles bumper to bumper he advised not covered. So I purchase an 80 thousand dollar truck and had to pay to replace lug nuts in order to have tires rotated. I asked if the new lug nuts had a warranty and told me yes. Nothing in writing and I question if these lug nuts swell can I change my own tire or have to have it towed.
A D V E R T I S E M E N T S
Took Truck in to have oil change and tire rotation. They contacted me and said the lug nuts had swollen and had to be replaced if I wanted the tires rotated. I asked if it was under warranty. They said although it was a ford problem they would not cover. I told them to replace. I contacted the service manager and advised I had extended warranty to 75 K miles bumper to bumper he advised not covered. So I purchase an 80 thousand dollar truck and had to pay to replace lug nuts in order to have tires rotated. I asked if the new lug nuts had a warranty and told me yes. Nothing in writing and I question if these lug nuts swell can I change my own tire or have to have it towed.
I can not believe they would not have covered it.
- Cobe L., Lexington, NC, US