This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
After heavy rain storms in Colorado water started pouring through the passenger side floorboard of my vehicle. I pulled off the molding by the doors, the wires were buried in water, then I started getting a powertrain error. This is the second time that I have received the power train error, although the dealership is telling me that they cannot find a problem. I am also being told that TSB 19-2345 does not apply to my Vin although it seems to be ant least part of issue. My carpet is now musty and I cannot seem to get it to dry as the leak continues.
The Display Screen on the truck goes completely black and resets itself. USB's don't function all the time. I was told when I brought the vehicle in for the first oil change after purchase that no issued were detected. It has continually happened. The screen goes black again, USB works intermittently, speakers are static and cannot get connection to any phone. Finally the dealer reported an issue with the sensor when I brought the truck in again for an oil change. So I waited for the part to arrive. I also stated my wheel locked and I was unable to drive it. They didn't find anything wrong. First time to get it repaired. The new sensor blew and the car didn't start. They had to put the old sensor back in so I had a truck to drive and order another. The second scheduled visit, the dealer couldn't find the part. I was told when I scheduled my 3rd visit, this part has been in demand for the last year because of the issue. I am now here for the 3rd visit, and told I need to pay the extended warranty on a part that basically runs the display of the car but can also cause the car not to function. During this time I have still had an issue with the steering wheel locking and the key doesn't turn. This has happened on 3 different occasions. I've had to try and move the steering wheel continuously and shake it leaving me stuck until I can get it to unlock. Again.... no one can find this issue and says its not the starter. If the truck went completely dead with a damaged sensor then the sensor may also control the steering wheel locking. No dealer has an answer for me. I do not want to be stranded and have this happen again. There have been no messages regarding any failures except for the screen just going black, forcing me to use my phone for navigation etc.
Underbody shield came down and had to be replaced. It-??s a black piece under truck that would have fallen off truck and could have blown up at another car. The truck has only 28263 miles on it and it should not be coming apart. I was told it is to protect the motor so I had a new one put on but the Dealership said it gets wet and there is cardboard that get heavy and makes it fall down and potentially fall off and litter the roads. I can-??t believe this part has been put on the trucks and is ok.. VERY DANGEROUS WITH IT FALLING OFF TRUCKS DUE TO WET weather..
Vehicle is subject to Ford Safety Recall 22S26 and the driver side windshield wiper does not work. Vehicle belongs to my daughter who is frustrated attempting to get required dealer repairs near her residence in Truckee, CA where heavy snow currently blankets the area. Corwin Ford in Reno, NV gives a 6 month to 11 month waiting period for the repair. Dealerships from Carson City, NV and west from Truckee, CA to the Sacramento area are unable to make the repair in a reasonable time frame. Vehicle is the only source of transportation for my daughter to work, store, medical appointments, etc..I telephoned Ford Customer Service who told me it's up to dealerships to schedule the repair. I filed a complaint with Ford Motor Company and BBB on my daughter's behalf. Her name is Krista Strecker.
- Redding, CA, USA
Search CarComplaints.com for these popular complaint phrases...
I was driving and I came to a stop sign when I tried to accelerate the engine turned off and I was turning into traffic thankfully I was able to pull into the middle lane. The screen showed the auto stop start symbol and to put the truck in park and turn the key. When I restarted the truck it was driving fine. I took the truck in to dealer and they found nothing wrong with it very scary.
rear window spontaneously burst without impact as i was driving down the freeway. scared the crap out of me and got glass all over the cab. This is a relatively new truck. The dealer I bought it at said they couldnt look at it until Feburary as they are so backed up and even then theres not much they could do about it. They were not at all willing to help.
4 times this has happened while on the road in traffic: the truck when slowing down around 20mph will shut off and an error message appears on the dash cluster saying "auto startstop shift to p, then restart engine". This put me in major risk of being rear-ended each time as I do not have the ability sometimes to pull off to the side of the road to shift the vehicle into park and restart the engine. Already took it to the ford dealership once and they said that they could not replicate the same condition.
The contact owns a 2020 Ford F-150. The contact stated while driving at an undisclosed speed, the vehicle loss motive power when the contact depressed on the accelerator pedal. The vehicle shuddered while decelerating. The contact veered to the side of the road and restarted the vehicle and the vehicle resumed normal operation. The contact stated that the failure was intermittent. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the fuel injector was faulty and that the engine needed to be replaced. The vehicle was repaired however, the failure recurred. The vehicle was taken back to local dealer and the fuel injectors and fuel pump were replaced. The contact stated that on another occasion while driving on the highway the failure recurred. The contact stated that the engine was blown, and oil was spilling from the engine underneath the vehicle. The contact had the vehicle towed to the nearest dealer. The tow truck driven informed the contact that a rod had gone through the side of the engine. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 6,255.
The contact owns a 2020 Ford F-150. The contact stated while driving 65 MPH, the anti-collision warning was activated with an audio sound, and the message was displayed on the instrument panel. The contact stated that the failure had occurred at least six times with no objects around the vehicle. The vehicle was taken to the dealer and they informed him that they saw the warning activated once however, no failure cause was diagnosed, and the vehicle was not repaired. The contact stated that the dealer informed him of a manufacturer recall for the anti-collision system however, his VIN was not included in the recall. The contact stated that the vehicle was taken to the dealer after he was coming to a complete stop and a noise was heard coming from underneath the vehicle. The dealer replaced the driveshaft, fuel tank, and the two straps however, the failure continued. The contact stated that the fuel tank issue had been ongoing since December 2020. The dealer stated that there was no remedy at this time. The dealer information was not available. The manufacturer was notified of the failure however, the contact was unaware if a case was opened. The manufacturer advised the contact to take the vehicle to the dealer. The approximate failure mileage was 5,500. The contact stated that the fuel tank failure mileage was 2,008.
We have repeatedly requested the rear camera recall to be done & have been told for over 5 months that the parts are not available. EVERY other truck in our fleet of 600 with this recall has been repaired without issue.
Something really disturbing happened while I was driving my truck on 3/20/21. I was pulling into an intersection and the car shut off. Stepping on the gas did nothing and I could barely turn the wheel. There was a message flashing in my dashboard that I can-??t remember because I panicked. I could have been T boned because there was traffic coming from my right and left, my kids could have been in the car with me because it-??s the family car. Thank God neither of those happened because it was around 10 am and there wasn-??t that much traffic. I ended up putting the car in park, shutting off the car, and restarting it, all as fast as I could. It was obviously pretty terrifying. On 4/25/21, a similar incident happened around 10:30 am. I was sitting at a stop sign and a warning message came onto my dashboard with a battery symbol. I can't remember the exact message, but I had to put the car in park and power off/power on the car again like the last time. Again on 6/23/21, the car shut off again while I was driving, my foot was on the gas. I got an error message and had to put the car in park, shut off, then turn it back on. It was extremely scary this time because my daughter was in the car and this happened right outside the school with children crossing the road. What I-??ve realized is that this only started happening when I left the Auto Start/Stop on. I realized that and have been turning it off. I forgot to do it on this trip and that-??s when the car shut off. I-??ve seen a lot of complaints about this online. There must be something your engineers are aware of and can fix this issue.
I pulled up to a stop sign that is in front of a highway. As soon as I hit the brakes the truck shut off, the power steering and the power brakes quit working and I was almost hit by oncoming traffic.
On two occasions (4/18 and 6/10) the vehicle shut off while driving. A dashboard message said -??put vehicle in park and restart engine-??. The dealer service center could not find the cause. I contacted Ford Motor Company and was given a case number and the vehicle was checked again at the dealer service center in conjunction with Ford Motor Company via phone. No cause was found. I was told it most likely was a one time fluke. After the second event on 6/10 I drove immediately to the service center. I took a picture of the dashboard message. Again, no cause could be found. I reported this to the Ford Customer Experience Specialist. I asked the specialist for the email address of someone with higher authority or in their safety department and was told if I did not want to continue with Ford -??someone higher would be the Better Business Bureau-??. Both instances of the truck shutting off have been on residential streets while driving about 20 MPH. I have repeatedly voiced my fear that the vehicle would shut off while on the highway or thruway and the result could be catastrophic.
My vehicle would not exit out of a drive or moving until I stopped the vehicle and disconnected the neg battery cable. The vehicle stayed in a state of high rpms. There were no warning signs and no warnings displayed on the truck display. This is the second "speeding out of control" situation in two days. I fear for the safety of myself, my family, and everyone around me. I don't know what triggers the onset of this condition. I exited from state highway 5 onto exit 104 (hwy 101) and took a left on mud bay road. I was traveling 30-35 mph when I began to slow down to almost a complete stop to make the right turn into the swimming facility. My truck would not slow down. I pushed he brakes very hard to prevent the truck from speeding uncontrollably. I pulled in to a parking spot as best as I could. The truck rpms were maxed. I own an automatic drive. With my foot on the brake, I shifted from D to N. there was a loud sound of gears during the shift. The truck rpms were still maxed out. I turned off the truck and placed the truck in P. I also enabled the parking brake. I started the truck and the truck rpms were still maxed out. I kept the truck running for an additional 30 seconds. My wife and bystanders indicated that there was a burning smell emanating from the truck. I turned off the truck and the truck displayed an "overheating" warning. I allowed the truck to cool down and disconnected the neg battery cable for 15 min. After I reconnected the neg cable, the truck reset to normal running conditions. I have owned the truck for three months and the truck is still under factory warranty. The dealership that I bought it from does not acknowledge that 2020 F-150S have had problems with the transmission/engine. I will take my truck there tomorrow (13may2021) for them to view the error codes.
My truck accelerated twice without touching the gas pedal. I was stopped at a yield sign waiting for traffic to pass. I lifted my foot off the brake, my truck immediately accelerated. I pressed thr brake to slow down and the truck engine/transmission rpms did not decrease until the truck fully stopped. I intentionally stopped about 10 meters behind the next vehicle in a left turn lane. The light turned green and I lifted my foot off the brake. The truck accelerated by itself too fast. I had to hit the brakes hard again. After I pressed the brakes to slow down again, the engine/transmission reset to normal operation. I did not experience thr problem on the remaining drive home. I was exiting off of a highway 5 to exit on to a city street. This acceleration would have caused an accident if there were cars in front of my truck. Consumer stated he went to the dealer and was told "speeding out of control" was cause by gas peadl sticking to 3rd party floor mat. Consumer removed the floor mat.
A D V E R T I S E M E N T S
- Castle Rock, CO, USA