The contact owns a 2019 Ford F-150. The contact stated while driving at an undisclosed speed, unknown service lights illuminated. Additionally, on several occasions the vehicle failed to start. The vehicle was taken to the local dealer, where it was diagnosed and determined that there was moisture inside the driver's side rear taillight assembly. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 59,025.

- Youngsville, LA, USA

This afternoon while getting ready to leave church, I pulled my truck forward about 10 feet with no issues in order to load some things in the truck bed before taking off. The truck started up just fine, and the starter sounded just as strong as it always does, indicating the battery was of good health. Upon starting the vehicle less than 5 minutes later the engine would not start due to a dead battery - or so that's what the symptoms led me to believe anyway. I heard some clicks, but no starter motor activity, then saw a warning on my radio screen stating "turn ignition off or start engine." This could have been at a stoplight, leaving me as a stalled vehicle in the middle of the road had it happened in conjunction with the auto start/stop that shuts off the engine when stopped for a short period of time. I have not yet taken the truck into a dealership to have this issue looked at. This appears to be a resurfacing problem from about 2 years ago when I had electrical issues where my radio would not turn off as I got to work one morning - even though the ignition had been turned off and the driver door was open. The radio was still running when I got back to the truck in the afternoon. I was able to drive home that day, but with limited functionality of the truck. It was during a heavy rain, and the rear brake lights would not work, and the windshield wipers would not turn on. When I went down the next morning to take it into the dealership, I had to get it jump started, as the battery had died from the radio running all night long. When I got it jump started, the truck acted normally again, and I took it into the dealership and explained all of this, but they turned me away, as they told me there was nothing they could do to fix the problem if the symptoms had disappeared. There were no warnings before either of these episodes. This appears to be an electrical system failure. This problem has not been reproduced. The vehicle has not been inspected by a professional

- Centerville, UT, USA

my drivers side tail light burned out. I replaced with the recommended bulb Sylvania 3057. several months later, the same tail light became very dim, and upon removing the assembly, I noticed the sockets for the bulbs were melting. I was told by the Ford dealer service writer that this was caused by poor quality bulbs. The tail light assembly was damaged requiring a new assembly, new sockets. I am concerned that this could be a fire hazard, and wondering why there was no fuse to protect the wiring. The repair facility discarded the damaged part, but I do have a photo.

- Buda, TX, USA

This complaint with the NHTSA is to bring to your attention malfunctioning Sync 3 systems caused by an Over the Air (OTA) update Ford has pushed out to vehicles without permission from owners that has caused the Sync Systems to malfunction. Backup camera screen view while driving in a forward direction and reocurring pop-up screens which require driver interaction are two primary concerns. Loss of handsfree phone and navigation functionality are secondary concerns. I believe an investigation by the NHTSA is justified. Ford issued the software update that broke my Sync 3 system. Ford has stated that no software update is currently available to fix it. Replacing the APIM will fix the Sync 3 system. Vehicles under warranty are eligible for a no-charge APIM replacement. Vehicles out of warranty, like mine, are subject to +$1000 Ford repair charge. I believe Ford is responsible to repair all Sync 3 systems that they broke. These repairs should be made regardless of warranty. This likely warrants a recall by Ford as soon as possible. Here is a link where the F-150 Community has been discussing this issue since April 2023: https://www.f150forum.com/f118/sync-3-memory-issue-538739/index34/ I have logged the issue with Ford directly as well. They are not offering to help me resolve the issue because I am out of warranty.

- Portland, ME, USA

The headlamp seals broke. The headlamps have condensation in them during inclement weather or after a car wash.this makes driving at night extremely dangerous as the condensation refracts the light reducing the effectiveness of the headlamps to illuminate the road. I almost went off the road several times from Colorado to Texas driving at night due to this issue. Ford maintains that condensation in the headlamps is normal and refuses to repair them under warranty. They have offered to assist me with financial assistance to repair the headlamp, which is an admission of fault. Yet, Ford expect me to pay for defective headlamps. I have located several videos and forum posts where others have been experiencing the same issue. The question is why is Ford being allowed to get away with not having to recall these headlamps. In one video, the man explains exactly what I explained to Ford's customer service rep, annamarie rocha. The condensation destroys the led's and a computer control board on the bottom of the headlamps.

- Houston, TX, USA

Ford issued a day running light (drl) recall on some 2019/2020 F 150 vehicles where some vehicles had drls that would remain daytime bright when the headlights were on. After Ford's fix is applied, all truck lights, except headlights (side marker, tag lights, front lights, trailer lights) are on at all times unless the light switch is manually turned to the off position. In the off position, the drls are off too. Since this is the only way to turn off the unnecessary lighting, it puts the driver into a dangerous situation because the drls are off. States require drls to be on especially during poor weather conditions. Ford has managed to totally screw up exterior lighting by creating a fix that doesn't fix the problem. They simply turned on all lights all the time. In response to acknowledging the problem, Ford states that exterior lights will be on when the light switch is in any position except off. So they know the fix they provided doesn't work correctly, but they are unwilling to provide a solution that makes exterior lighting operate normally. That is, drls are on during daylight hours, without all exterior lighting being on. Besides the safety factor, overall light failures will increase with time since there on full time.

- Pell City, AL, USA

The contact owns a 2019 Ford F-150. While driving at various speeds at night the headlights failed to produce adequate light. There were no warning lights illuminated. The vehicle was taken to sanderson Ford 6400 N 51st ave, glendale, AZ 85301 (800) 729-3501 where it was diagnosed that a light adjustment was needed. The vehicle was repaired however, the failure recurred. The manufacturer was not contacted. The failure mileage was 3,000.

- Glendale, AZ, USA

Vehicle is equipped with automatic headlights that will turn on/off high beams. The high beams should turn on when conditions ahead are acceptable and off when oncoming traffic is present. However, the automatic system frequently gets confused by oncoming headlights, turn signals and street lights, etc., which causes it to flash the high beams briefly at oncoming traffic. On two occasions oncoming drivers thought this high beam flash was a signal to them to go ahead and they turned in front of me, nearly causing and accident. Flashing high beams briefly is commonly done in our area to signal other drivers to go ahead. The automatic high beams should be reprogrammed to prevent flashing them at oncoming traffic. Note that we have a different make/model vehicle with the same type of headlight system that works flawlessly without this problem.

- Georgetown, MA, USA

Too bright, and blind me.

- Plattsburg, MO, USA

F series 2019 & 2018 have a 4 bulb headlight daytime running and low beam headlight system that is always on. Very distracting and bright to on coming traffic and when this truck is behind you. Why is it necessary to have a 4 bulb headlight system that is always on?? please look into this issue, I find it distracting and dangerous to other motorists, especially at night.

- Johnstown, NY, USA