This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I performed a wheel alignment but the car is still going to one side if I let go of the steering this vehicle was involved in a car accident I dont feel safe because I cant keep the car in a straight line
After stopping in traffic and waiting to turn left in front of oncoming traffic, the truck would not steer as I accelerated from a stop. This caused me to drive straight across the intersection into oncoming traffic rather than making my planned, immediate left turn. As the truck drove straight rather than turning, and as I was attempting to force the wheel left with both hands, suddenly the steering function returned to normal. I narrowly avoided an accident due to the unexpected loss of steering control. I immediately stopped the truck and contacted the service department at the nearest Ford dealership. A service appointment was not available until the following week so I drove the truck home. The next day (Saturday) a service adviser from the Ford dealer called and asked me to drop the truck off the following Monday afternoon. I have been able to duplicate the problem since the initial incident. In my opinion the issue may be related to the improper function of the power steering after the stop /start function of the truck is activated. There is a measurable lag between the engine's re-start and the reactivation of the power steering. The truck is allowed to travel before the power steering is functioning normally. I feel this is a very serious safety issue and needs to be corrected.
The steering wheel wanders or drifts slightly left or right on its own requiring excessive driver input to maintain a straight line. It can be alarming if you look down for a second to change a radio station or check a mirror and look back forward and notice you are drifting into another lane.
The contact owns a 2018 Ford F-150. The contact stated that the power steering failed without warning intermittently. While turning the vehicle at a traffic light, the power steering failed in mid turn and the vehicle drove into the opposite side of traffic. The manufacturer was notified of the failure and provided phone numbers to dealers to have the vehicle serviced. A dealer was not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 24,300.
Was driving back to my office and on the on ramp from a highway to interstate 95 South. I eased left to merge onto the interstate going about 45mph and increasing speed when my steering wheel pulled left quickly on its own power and steered us head on towards the metal guard rail in the center median. I tried to pull right but there was resistance. I noticed an 'uphil decent fault' on my dash just before my truck struck the guard rail. Luckily I was able to last second pull the vehicle right enough where it wasn't a full head on collision and my employee in the passenger side was just sore after the fact. I am currently undergoing medical tests for back, neck and shoulder numbness as well as tension headaches. No airbags deployed! Ford said once the body is fixed where they can run tests they will see what can be done, but I do not feel safe driving this vehicle. It literally tried to kill us. There was also a 'service advancetrack' light on the dash. I previously had those faults and the dealership said it was a wheel bearing that they needed to replace. Something is going on with these vehicles.
- Jacksonville, FL, USA
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Started to pull through a residential intersection after stopping at a stop sign. The truck completely shut off after moving about 5 feet pulling into the intersection. A message popped up on the dash screen about auto startstop and that I needed to put the truck in park and restart it. This is not something that can be done while the vehicle is in motion. I slowly rolled to the side of the street, put it in park and restarted. There were no more issues on the remaining 25 mile drive. The autostop feature had been disabled via the dash switch before ever leaving home. The switch was still illuminated amber showing that autostop had in fact been turned off manually before it happened on its own, while under power. With the engine not running, the power steering is also disabled. After a bit of investigation, I have found via online truck dedicated forums that I am not alone and this has happened to numerous people with F150's since 2015. The picture that I am attaching is not my own, but is the same message that was generated to me this morning. This picture is from another individual that this has also happened to and reported in the above mentioned forums. Autostop initiation of its own Accord while underway could have dire consequences if pulling into oncoming traffic, through a busy intersection or simply driving down the road.
Ford automatic engine off at idle feature causes power steering failure when active. When engine reactivated upon hitting gas the power steering is delayed. This is a problem when waiting at stoplights for a turn., especially a left turn into oncoming traffic. Requests to Ford to allow deactivation of the feature as opposed to having to manually disable it every time I enter the vehicle has been ignored. This feature can be dangerous and there is no reason Ford can't reprogram the bypass. Instead they choose to ignore while allowing this dangerous feature to remain active by default.
While driving down interstate 10, my transmission abruptly downshifted to 1 at ~55 mph!! this was the worst of several instances of the transmission either failing to shift properly or jerking the vehicle when shifting gears. I've also had the vehicle stuck in 2nd gear while trying to enter the freeway. The dealership and Ford Motor Company show no concern as they rely on service codes instead of road tests and customer input. I hope I'm able to get another vehicle from a manufacturer I can trust. It's unfortunate because I have owned Ford F-150S for the past 6 years and driven them since high school. This new 10-speed transmission should've never been released to the public. I see others are having the same issue so hopefully a class action lawsuit is soon to follow!
The contact owns a 2018 Ford F-150. When approaching a stop or making a right or left turn, the steering wheel seized. The contact cracked his elbow while attempting to turn the steering wheel. Medical attention was not received. The contact had to use more force than usual to turn and steer the vehicle. The vehicle was taken to other unknown dealers and serviced five times, but each repair failed. The vehicle was driven to astrog Ford (2028 7th St, parkersburg, wv 26101, (304) 485-8585) where it was diagnosed that the steering wheel module needed to be replaced. The dealer also stated that was "the nature of the truck and they should deal with it". the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 36,329.
The key in the ignition alarm was constatntly sounding after the truck was shut off, after the key was removed. The dealer said it was a short in the ignition switch. This is a new 2018 truck what the heck is going on with Ford?
My 2018 F150 raptor has a vague steering feel and occasionally the truck will auto over correct the steering when trying to compensate for wind and weather. The alignment has been checked multiple times by both the dealership and independent shops and verified as correct. The steering when center will occasionally drift to one side or the other, also happens when cornering. It feels as though it's constantly windy when driving, even when there is calm weather. I've had the truck inspected by the dealership twice and they have contacted Ford direct who has replied the truck is behaving normally.
While driving the the electronic power steering system faulted and steer ability diminished greatly. There was no warning. It quit working. I was traveling at a low speed and was able to maintain control.
The contact owns a 2018 Ford F-150. The contact stated that the auto start and auto stop features caused the engine to shut off while traveling 3 mph around a curve. The failure also caused the power steering to seize. The dealer and manufacturer were not notified. The vehicle was not diagnosed or repaired. The failure mileage was 17,000.
The truck has been to the dealership 3 times now for the steering pulling to the left. This occur at city or highway speeds on any road conditions and has been reproduced by the dealership. The dealerships have been unable to determine the cause and have told me they opened a "hotline" case with Ford corporate for engineering/technical guidance. The dealerships have checked the campers and casters along with re-programming the software for the power steering control module.
The contact owns a 2018 Ford F-150. While driving various speeds, the vehicle drifted from side to side. The vehicle was taken to ron lewis Ford (300 9th ave, beaver falls, pa), but the cause of the failure was not determined. The manufacturer was notified of the failure. The failure mileage was 500.
Steering pulls to left and right steering wheel needs constant input to drive straight this will occur at city or highway speeds on any road conditions. Rack and pinion has been replaced at 2900 miles truck had 2 alignments tire pressure checked different tires were tried but did not resolve the problem. Called Ford Nov. 2018 made a complaint about the problem they gave me a case number but have not heard anything from them. Ford needs to find a solution and get the problem fixed before somebody has to die in one.
The truck has been to the dealership 4 times now for a small grinding noise and hard steering. The original thought was the transmission module. After a 1 month backorder on the part, the grinding noise went away, but the steering still felt stiff. It was as if the steering wheel was fighting me to go back to center. While driving straight, the truck lunges left or right depending on the most previous turn I performed. The rear end juts coming out of 4th gear as if the transmission has no clue what gear it should be in around 30 mph. It is the absolute worst when the engine on/off system is engaged. Coming out of a stop, it is like there is zero power steering. I feel like this should be a fluid response (foot off brake onto accelerator, turn wheel, and enjoy the ride). What you feel instead is like trying to twist your ulna and radius bones 360 degrees on axis - the truck doesn't like it. Bottom line is the truck feels dangerous. I personally do not want to be one of the unfortunate statistics seemingly necessary to start a recall. I want Ford Motor Co to see all the complaints and man to fix an obviously flawed system.
The steering of my 2018 F150 is sticking in places and has to be manually pulled out of the position. It has almost caused 3 head on collisions to date. Ford has had an opportunity to look at and address the issue, but informed me that that is just the way their new power steering works. They said they will continue to look at it, but there is nothing that can really be done to address it. Ford case number cas-16915256
My truck has had 3 alignments, replacement of steering gear, program update on power steering control module, steering wheel moved, and tires that have failed tread test, and I have filed complaints on this NHTSA website for same steering issues which are: (and Ford engineer comfirmed) pulls left and pulls right, binds, steering fights against itself and still after all the work and trips to dealership the truck is still difficult to drive and not safe to drive. What does it take for NHTSA to help get this truck off the road" does someone need to get hurt or killed 1st"
A D V E R T I S E M E N T S
- Spartanburg, SC, USA