This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My truck started having issue(s) accelerating properly on-time over the past few months. The issue was only intermittent and occurred sometimes when needing to accelerate quickly in certain scenarios such as turning onto a busy road or merging in high traffic. It would also sometimes downshift very hard when driving at moderate speeds ~40 - 50 mph, and jarred the vehicle so hard it felt like the engine was going to drop out of the truck. The acceleration issue resulted in several incidents in which I was in danger of being struck by other drivers for being momentarily "dead in the water", but the worst incident occurred when I was attempting to merge into a left lane (9/11/2024) during rush hour in front of an on-coming dump truck; my truck did not accelerate AT ALL and the dump truck had to slam on his breaks and swerve out of the lane, coming extremely close to destroying me at about 45 MPH; had my vehicle accelerated correctly it would have never an issue. I am certain I would have suffered severe injury or death from this incident. I had no warning lights or other indications something was wrong and have no notices from Ford about the issue (see below). I took the truck to Coughlin Ford of Heath (Ohio) and they quoted me over $4000 for the parts and labor stating that cam sprockets need replaced along with re-timing labor. They said there were no active recalls but Coughlin and two other repair shops (one private and one Ford dealership) told me that this is a very common problem with these trucks and that there previously was a Ford customer satisfaction program to have this problem fixed in the past few years. I was NEVER notified of the program despite being the sole owner and only ever taking my truck to dealerships for repair over the past 6 years. I contacted Ford and filed a complaint (ref CXH02678193) but they indicated they would not be helping me despite nearly getting me killed. My out of pocket total was $4619.11 for parts, labor, and a rental car.
I was driving, I looked down because my truck was unresponsive, my truck had died, a warning light had come on stating the following: "Auto Start/Stop Shift to P, then Restart Engine". I was on the interstate, in a two lane construction zone, I had to pull over into the construction area, stop my truck, and try and restart. After a minute or two, I was able to restart my truck and re-enter the road way. A very dangerous situation, luckily I did not have my children in the vehicle at the time. I scheduled a service appointment after this and was told it was the fuel pump control module. Unfortunately, it has happened twice since my service appointment... something needs to me done!
Unknown my truck was running rough so took it to shoo they ran the codes told me CPS camshaft position sensor bank 2 was coding so replaced all 4 sensors but was still having issues and then truck started having a rattle but not all the time it would come and go then the shop said replace spark plugs so I did then rattle got worse but would go away when came to stop sign. During all of this I was using alot of oil 1 qt about every 3000 to 5000 miles then the truck started having noisy start up that went away after couple seconds loss of power poor fuel economy and the rattle was more constant oil levels checked daily and were good but yesterday the day after an oil.change and my truck lost power when depressed the gas pedal I continued to lose speed and then it stalled going down the highway and the Orange wrench showed up on the dash and my truck won't start
I on a trip [XXX] round trip is about 332 miles. I had approximately 42 miles to go and the truck speed was reduced and it started to jerk. This is the second trip over two hundred miles and the same thing happened. have extended warranty insurance but I can-??t get any one to accept it here in Cleveland, Mississippi. I really think this truck is a lemon. I purchased it last year in November and it-??s been giving me problems ever since then. I don-??t have money to just give away on something that is not worth it. I even went to the dealer where I bought the truck and asked him if I could swap out for another truck and he told me he couldn-??t do it. When I checked on car fax it just shows that this truck had 126,000miles on it. But at the dealership it showed 149,000miles.So it only showed history for 126,000 and less. I don-??t know the history of the 23,000 miles that-??s not accounted for. I want my money back or a reliable truck that has no problems with it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Been having this issue for months. Go to hit the gas to go from a stop truck shutters and hastates to move. No check engine light has come on. Thought it was the fuel we put in it but no matter what fuel it still does it. Almost have been hit a dozen times with my children in the truck with me due to truck will not Accelerate and shutters when you go to take off from a stop. Even when putting the vehicle into sports mode and hit the gas, the truck hesitates and shutters as well. Been to repair shops and they stated they can't find anything wrong with it due to no check engine light being on.
- Eagle , WI, USA
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The 2018 Ford F150 truck came with a cap less fuel fill. What seals the fuel refill area is the gas cap door. The door is equipped with a seal on the gas cap door for when the door is closed, it keeps the weather elements from entering into the gas fill area that is equipped with a cap less mechanism for the gas tank filling. The hinge spring on the door is of poor quality and design and the swivel pin that holds the gas cap door in place fails by the pin working out of place. This now causes the gas cap door to not fully close allowing weather elements to make their way into the cap less gas fill tube. From internet research, this is a common problem with the 2018 F150, as well as other years with this type of cap less gas door. I had to pay out of pocket expense for the gas cap door replacement. The replacement gas cap door was of the same design as the one that failed and I expect the replacement to fail with time.
see NTSHA report of technical service bulletin. This describes exactly the issue. As a result, the timing chain has been diagnosed as stretched due to the cam phaser issue. From what I understand, the safety concern is that the timing chain, if left undiagnosed/unrepaired can cause engine failure, loss of control etc. Ford has attempted to fix the VCT (Variable camshaft timing. [XXX]. the below is Ford's TSB issued 04May2023 TECHNICAL SERVICE BULLETIN 3.5L EcoBoost - Cold Start Ticking/Tapping/Rattle With Possible No Restart During Auto-Start-Stop Operation 23-2143 04 May 2023 This bulletin supersedes 22-2200. Model: Ford 2018-2020 Expedition Built on or before 30-Nov-2019 2017-2020 F-150 Engine: 3.5L EcoBoost Built on or before 30-Nov-2019 Lincoln 2018-2020 Navigator Built on or before 30-Nov-2019 Summary This article supersedes TSB 22-2200 to update the production fix date, Action statement and customer symptom. NOTE: Certain parts may now be reused for this repair. Refer to the Service Procedure for details. Issue: Some 2017-2020 F-150 and 2018-2020 Expedition/Navigator vehicles built on or before 30-Nov-2019 and equipped with a 3.5L EcoBoost engine may exhibit a ticking/tapping or rattle type noise from the top front cover area of the engine on initial start-up after a cold soak of 6 hours or more that may last for 2-5 seconds. Some vehicles may also exhibit an intermittent condition with no auto restart during auto-start-stop operation with or without diagnostic trouble code (DTC) P164C present in the powertrain control module (PCM). This may be due to a worn variable camshaft timing (VCT) unit. To correct the condition, follow the Service Procedure to replace the VCT units. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
While driving my truck along the highway on April 29, 2024, it spontaneously burst into flames. I pulled it over, and it was completely engulfed in flames and melted into a puddle of molten aluminum. In the last 18 month, this truck has spent over 45 days at the dealership with 10 separate repairs including transmission replacement, cylinder heads, oil leaks, all under 75,000 miles. The smoke and smell began under the back seat passenger floorboards, and within 45 seconds, was burning. I have pictures, video, witnesses, and police reports for corroboration. There was no accident, no impact, no nothing. It simply lit itself on fire.
Plastic connector that connects the stainless steel fuel line to a plastic fuel line failed while I was driving. Fuel was sprayed over the undercarriage and exhaust system. The truck came to a stop on the road when I slowed down but continued to leak fuel. Approximately 15 gallons of fuel was lost. There were no warnings other than the smell of gasoline. I will be taking the vehicle along with the failed connector which I removed to the dealership on Tuesday,
I was pulling out into 4 lanes of traffic and the truck shut off. Dash had message "Auto StartStop Shift to P, then Restart Engine". I am stuck blocking 4 lanes of traffic on a busy street with cars coming fast. I put in park and restarted the engine. It died and gave the same message 4 more times. Finally revved the engine way up and was able to move the truck. It died twice while approaching the next stop sign even though Auto Start/Stop was disabled. Revved engine and was able to make it to the Ford dealer who had no one available to assess the problem. Several people suggested replacing the battery. I put in a new battery and reset the battery monitoring system. The problem still persists. Slamming a dead pickup into park in the middle of 4 lanes of oncoming traffic is most definitely a safety issue. I see that many Ford owners have experienced the same problem in a variety of Ford products. I don't think it is a battery issue since the engine should be able to run off the alternator and it still occurs after replacing the battery. I don't think it is an Auto Start/Stop issue since it occurred with AS/S activated or deactivated. In almost all cases the engine is warmed up and in the one instance I had driven the truck 22 miles before the failure occurred. In almost every case, I am gently accelerating from a stop or slowing down for a stop. It has failed in both Drive and Reverse. I get no other warning lights or messages.
This 2018 F150 developed a cranking noise when starting the engine. Dealership tried two software upgrades per manufacturer notices to solve the issue. The issue was not solved and was said to be Cam Phasers need to be replaced. Manufacturer internal document to dealer stated that driving the vehicle with this problem would not cause any problems and is safe to drive. Dealership had been waiting months for parts. Set-up for an appointment was for later this month, but last month while driving on the Interstate the engine light which was on from the engine issue but a new light, the wrench light came on with the engine light flashing. All power was being lost and had to dodge other vehicles to move over to emergency lane as I had no control of the vehicle. While waiting 12 hours for a tow, I had researched this issue online and found that the manufacturer had a memo out not to drive the vehicle under this condition and have a flatbed tow the vehicle to the nearest dealership and do not start the vehicle up. That this was a catastrophic power train failure and ECU failure. The vehicle sits at the dealership now and is still waiting to be looked at as it cannot start up and has to be pushed within the service area.
I put the truck in park and left it idle with the air conditioning on for a passenger got out to go do something for a few minutes and the truck just started have flames come out of it from the middle of the truck until the truck completely burned the fire started with the truck running and idling and the the truck was parked on gravel
Truck will stall while towing when coming to a stop at exit. Will not restart easily. Put truck in park, crank till starts, rev engine and shift into drive and keep rpms up to drive away. Will happen again after stopping for gas. While towing, I will fuel at the half tank level. It happens a lot on hot days. Usually after about 2 hours + of driving. No codes thrown at any time. Dealer can not find issue. This has happened for 2 years.
After towing for an hour or more, pulling into gas station, low RPM, engine stops, auto start.stop warning comes on, asked to put in park and restart ---I have to rev gas to keep started--only when towing for awhile
Smell of gasoline in passenger cabin after driving and heater on (stationary). Started in March. Dealer attempted a repair which helped. Now with cold weather and heater on again the problem has returned very badly.
I was driving out of a gas station and the auto stop start warning came on as I was accelerating and lost all power steering and I was able to coast away from traffic. I had to put it in park and restart the engine. I have no idea what caused this issue as I put well over 400 miles a week on my truck and this was the first acurrance.
A D V E R T I S E M E N T S
- Newark, OH, USA