This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The apim is defective the gps signial on the navigation is messed up it will show that I'm in the middle of a lake or field when I'm on the road, the navigation is also very slow and the backup sensors don't work as expected when backing up the 360 camera is also extremely lagy and takes 15 seconds to activate. Ford says this part is 1800 but it is an internal part of the navigation system and shouldn't just fail
2018 F-150 panoramic sunroof tracks and motors broke and stuck open position. Was driving and with fumes from other cars entering my vehicle from open roof and inability to close, I was getting lightheaded and almost passed out from exhaust fumes sitting in traffic.
I took my truck to the Ford dealership I purchased it from because the tail lights stopped working. The service manager informed me that water was in both tail lights and had to be replaced for $3,000. My truck is a 2018, has only 18,000 miles and well taken care of and no accidents. The service claimed the water got in because of damage to the tail light. The marks he pointed out on the tail lights were very light scuff marks and could not allow water to get inside. They would not cover the replacement because of the scuff marks. I went on a Ford forum and found that there had been plenty of other 2018 (and other years) that had water in their tail lights as well. The trucks that were out of warranty just remove the tail light, drained the water, applied silicon around the seems of the tail light and had no issues since then. I've attached pictures. You'll see that there is no way water could have enter where you see scuff marks like the service manager claims. The pictures are the left and right tail lights. Ford forum on tail light issue: Https://www.F150forum.com/F118/water-my-tail-light-452633/
Electric tailgate latch fails causing tailgate to open unexpectedly; happens whether in motion or standing still. Evidently there is a recall for this problem in Canada, but not the us.
Power door locks would not open. Had to use key to enter vehicle and then physically pull up door locks to open doors. Only happened when temp was freezing twice so far when vehicle was parked outside
- Bradford, PA, USA
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I had just got my kids in the truck, started the truck and turned on the front and back defrosters. While sitting and letting truck warm up, the inside of the cab started smoking- got my kids out quickly and then the back middle window shattered out of nowhere.
Sync3 is a nightmare leading to extreme distracted driving. Bluetooth drops off, buttons freeze or are slow (20-30 seconds+) to respond or not respond. Any function tied to sync3 does not function properly. Navigation, phone, music, air/heat, bluetooth, carplay etc. Varies day by day, minute by minute. Google it. Well known problem. It is impossible to go hands free. Happens driving and stationary.
I was driving out of a gas station and the auto stop start warning came on as I was accelerating and lost all power steering and I was able to coast away from traffic. I had to put it in park and restart the engine. I have no idea what caused this issue as I put well over 400 miles a week on my truck and this was the first acurrance.
Front usb ports often disconnect intermittentently causing loss of phone charging and android auto to disconnect. This causes loss of navigation and much fumbling with phone and usb cable to try and reconnect while driving, resulting in driver distraction. This happens when the vehicle is in motion on city streets and on highways.
Tailgate failure; unable to open tailgate or tailgate will open by itself. Had to replace the tailgate control module. This should be a recall. The part has been modified by the manufacturer so they there is a flaw in their previous module.
This truck was purchased new, from test drive thru 2 years of driving 40,000 miles I have always turned off start stop at each start up. When I forget to turn off it has preformed as designed until last week. Now when start/stop is on and I come to stop at red light that changes green as soon as I stop the vehicle requires me to go to park and restart engine. The system works fine if red light is over 5/10 seconds. This happened on US27 4 lane at stop light somerset, ky 7/20/2020. The truck has just run out of warranty 4,000 miles Ford service refused to delete the start stop feature. This is a unsafe feature that now has become a accident waiting to happen. The refusal to delete affirms my suspicion this is a built in money maker for out of warranty Ford junk.
When driving the tailgate will unexpectedly lower, this has happened multiple times with and without loads in the bed of the truck. The tailgate lowering has happened on the highways, city streets, turning and while parked
On two occasions I have been stopped and waiting to turn left across two lanes of traffic on a four lane state highway. The engine auto stop feature shut the engine off. When I let of the brake, the engine auto started and I began to accelerate. I had no power steering and nearly drove into a ditch. It seems that there is a delay between when the engine auto starts and when the power steering works. This is very dangerous as it is difficult to turn the wheel without power steering. Especially when crossing lanes of oncoming traffic.
Purchased this vehicle with 36K miles (2018) and have owned for less than one month. When trying to open the sunroof for the first time there was a loud popping sound. The sunroof fails to open, and now rain leaks in through the roof. This should not happen on a $72K vehicle that is two years old. Since the vehicle is over 36K miles, the dealership (Ford dealer) refuses to fix.
This is a continuation with complaint number 11307725 already filed. Ford F-150 2018 super crew cab 2nd discovery of water leak in cab of truck with wet carpet padding and carpets again only this time the water leak was behind the back seats down the cab wall interior. Called our Ford dealership back and took our truck back in for them to assess this 2nd water leak. Our Ford dealership advised that they had to remove the truck bed to find this water leak coming in from the rear cab vents and locking tabs on vents. They also found the carpet insulator was behind the rear vents which caused the vent seal to warp and leak. They had to replace the rear vents completely then they retested for leaks and found no leaks at that time. They also replaced the truck bed bolts and had to respray in the bed liner over the bolts.
The contact owns a 2018 Ford F-150. While driving 40-60 mph the lift gate open without warning, additionally, while the vehicle was parked in driveway the lift gate and windows failed to open. The vehicle was taken to sheehy Ford Lincoln of gaithersburg 901 N frederick ave, gaithersburg, md 20879 (301) 358-4443 where diagnosed that rodents damaged the soy base wiring. The vehicle was repaired however, the failure recurred. The manufacturer was not contacted. The failure mileage was 26,000.
Ford F-150 2018 super crew cab 1st water leak inside of our truck cab created a mildew smell due to wet carpet padding and carpets. Water saturated electrical wiring under the door seal protectors on the right-side of the front and rear doors. First noticed a problem driving and applying the brakes we heard a water sloshing sound on the right side of the truck. Indications of water in cab and saturated carpet's and wiring went unnoticed due to weather tech full floor mats. We contacted Ford corporation online and they advised for us to take it into our dealership to be assessed. Our dealership made an appointment a week out, so our truck sat in our garage for an additional week. We used a shop vac and sucked out as much water as we could and left the door windows down to help dry out the interior. The dealership removed and reinstalled the trim panels with silicone sealant on both doors on the right side.
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- Houston, TX, USA