Truck Leased on Dec, 08 2018 and after taking delivery I noticed a faint musty smell in the rear seat when removing the floor mats. I discovered a water leak coming from the rear pressure vent behind the drivers side rear seat. There was a considerable amount of water/mold under the carpets. I immediately called the dealership and was told to bring the truck back into the service dpt on Monday the 10th because it had already closed for the weekend.
That weekend the engine started rattling and the oil level was low on the dipstick, check for my complaint under engine rattle on this website.
The truck went into the dealer Monday afternoon 10/10/2018 at 3:00pm for all 3 issues.
On Wednesday 10/12/2018 The dealer called to notify me that the rear vent was causing the leak and it along with the carpets would be replaced under warranty.
I am still waiting to hear back regarding the Engine rattle and low oil level.
I am NOT happy with this Ford. All these problems on a brand new truck is unacceptable. I have already spoken with a representative at the District Attorney's office of New York and was told Ford has:
1.) 3 attempts to fix the issues
2.) 30 days (30 days total spent in the shop to fix the issue)
3.) 20 days to respond/fix the issue after sending a certified letter after the 1st failed attempt to fix the issue
If Ford fails to resolve the issue during any of these 3 options, I am entitled to a buyback or replacement.
The clock is ticking, 24 days left FoMoCo
Update from Oct 21, 2021: FoMoCO purchased back the truck after spending 54 days in the shop. The smell of mold couldn't be removed from the truck even though the leak was deemed fixed so Ford agreed under NY State Lemon Law to issue me a refund on all money put down on the truck minus any cash incentives used during the purchase
A D V E R T I S E M E N T S
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Truck Leased on Dec, 08 2018 and after taking delivery I noticed a faint musty smell in the rear seat when removing the floor mats. I discovered a water leak coming from the rear pressure vent behind the drivers side rear seat. There was a considerable amount of water/mold under the carpets. I immediately called the dealership and was told to bring the truck back into the service dpt on Monday the 10th because it had already closed for the weekend.
That weekend the engine started rattling and the oil level was low on the dipstick, check for my complaint under engine rattle on this website.
The truck went into the dealer Monday afternoon 10/10/2018 at 3:00pm for all 3 issues.
On Wednesday 10/12/2018 The dealer called to notify me that the rear vent was causing the leak and it along with the carpets would be replaced under warranty.
I am still waiting to hear back regarding the Engine rattle and low oil level.
I am NOT happy with this Ford. All these problems on a brand new truck is unacceptable. I have already spoken with a representative at the District Attorney's office of New York and was told Ford has: 1.) 3 attempts to fix the issues 2.) 30 days (30 days total spent in the shop to fix the issue) 3.) 20 days to respond/fix the issue after sending a certified letter after the 1st failed attempt to fix the issue
If Ford fails to resolve the issue during any of these 3 options, I am entitled to a buyback or replacement.
The clock is ticking, 24 days left FoMoCo
Update from Oct 21, 2021: FoMoCO purchased back the truck after spending 54 days in the shop. The smell of mold couldn't be removed from the truck even though the leak was deemed fixed so Ford agreed under NY State Lemon Law to issue me a refund on all money put down on the truck minus any cash incentives used during the purchase
- Nelson L., Port Washington, US