This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
According to my local Ford Dealer, my 2017 F150 3.5 L EcoBoost Engine needs the Cam Phasers replaced. When the engine is cold and started it creates a metal -??rattle-?? sound for a few seconds practically every time now. My motor has 131,348 miles on it. Ford previously had a recall 21B10, 21N03 and 21N08 for this issue but according to my call to Ford Motor Company today, December 4, 2023, the recall program is closed. I have a Ford Case Number that was provided to me today during the call. Therefore they cannot help me at this time; even though they previously did a nationwide recall for certain other models and model years for this engine. When I checked my VIN in your recall database, I could not find a Cam Phaser Recall Notice or that a repair had been previously made. Please investigate to determine if Ford Motor Company should issue an updated or another public safety recall for those vehicles that may have been missed or not repaired during the previous recalls.
My F150 has been diagnosed to have faulty cam phasers which is a known problem. Ford claims my truck is not part of their recall. The year and where it was manufactured fits the criteria of the initial recall. Ford is unwilling to recognize the fault cam phasers.
The contact owns a 2017 Ford F-150. The contact stated that while starting the vehicle, the vehicle made an abnormal clicking sound. The contact related the failure to Customer Satisfaction Program: 21B10 (Powertrain Control Module Reprogram for Cam Phaser Rattle); however, the VIN was not included. The vehicle was taken to the dealer, who informed the contact that the VIN was not included in the Customer Satisfaction Program and referred the contact to the manufacturer. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 62,000.
The contact owns a 2017 Ford F-150. The contact stated that when the vehicle was started, the instrument panel failed to illuminate. The contact believed that the failure was related to NHTSA Campaign Number: 17V053000 (Power Train, Electrical System) however, the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 37,000.
There is an issue with the transmission slipping or not engaging properly. There is a strong and often loud jolt with a hard shift at times. It will also simply not engage in the next gear other times. I can be pushing down on the gas and you can hear the engine revving but the truck isn't picking up speed. This has been the most dangerous part of the transmission issues. If I'm pulling out to cross an intersection or turn onto a street and the truck isn't moving, my family is in extreme danger of being hit by oncoming traffic. The vehicle was looked at for this issue at the Ford dealership, Mel Hambelton, in Wichita, KS previously. The issue seemed to be better, almost non-existent, after I believe they reset some code. The problem has returned in the last couple of weeks and is much worse. We have an appointment Nov. 1st to have it looked into again. I don't feel very safe driving my vehicle and we couldn't get it in for at least 3 weeks to the same dealership so we are using the Ford Dealership in Hutchinson, KS to hopefully get it fixed sooner. There is no warning/check engine associate with this issue.
- Hutchinson, KS, USA
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I was driving at highway speeds (60mph) in congested traffic on a road with a steep incline with no shoulder when the truck suddenly went into limp mode when it downshifted. The engine went to idle and I had to coast to the far edge of the right line before coming to a stop. Multiple cars around me had to take evasive action. This could have been catastrophic if I had been crossing an intersection. Similar reports online indicates issue with the Electronic Throttle Body which creates an error that causes the truck to go into limp mode. Turning the truck off and back on again reset the condition so I could safely pull off to a side road to further evaluate. The limp mode feature is entirely unsafe and places the safety of the vehicle's mechanical components over the safety of the occupants. I would rather damage or destroy my engine in the process of safely exiting the roadway than come to an unexpected stop in an unsafe location.
When the auto start/stop function kicks back on at a stop light, it often causes the truck to lurch forward suddenly. Then, it occasionally cuts out, momentarily stalling the vehicle in the middle of the intersection. After a couple of seconds, it re-engages and takes off. The lurching is jarring and potentially harmful; stalling in an intersection is dangerous.
Ford 10R80 transmission suddenly began slipping in 10th gear while on an Interstate highway traveling across a mountain pass. This resulted in a sudden drop in speed from 75mph to 45mph. I was able to resume forward travel at highway speed by selecting a lower gear and avoiding 10th for the duration on the trip (2 hrs). The wrench icon was displayed and the an error code of P07F7 (10th gear incorrect ratio) was set in the OBD system. The transmission temperature gauge remained in the normal zone throughout the incident. Upon inspection I observed that transmission fluid had been spraying the undercarriage area. Local AAMCO dealer confirmed no 10th gear engagement and fluid had vented from vent hole atop transmission. Transmission was rebuilt with new CDF drum, valve body, torque convertor and typical wear parts. Mileage was 129,860 and transmission had received a fluid and filter change previously.
I am filing this incident with you before I take my 2017 Ford F-150 to my local Ford dealership tomorrow. My truck was parked on a church parking lot September 3, 2023. The truck was placed and left in park. I walked away from the truck and walked into a building went upstairs. According to the church security video my pickup truck started rolling across the lot until it was stopped by flower bed timbers just short of the Church Sanctuary building. I was upstairs and happened to look out the window and saw my truck in the flower bed. It was still in park!!! Thirty minutes later and a group of small children would have been crossing that area. Already my Ford dealership is telling me because my vin shows no recall (even though other 17/18 pickups have this issue) they will not cover the diagnosis or repair. How many more trucks like mine are out there? I am frustrated. Ford may or may not be aware of this. That is why I am reaching out to you. I do not trust them. 1
Transmission does not complete all shifts and becomes neutral for extended time, unresponsive to throttle demand. Transmission spontaneously downshifts (ex 7-2) at speed during steady state operation and no throttle demand. Transmission stays in high gear when stopped and won-??t pull away. Transmission exhibits extremely harsh shifts while moving. All conditions are intermittent and unpredictable.
The contact owns a 2017 Ford F-150. The contact stated while driving 70 MPH, the vehicle unintendedly downshifted, prompting the contact to pull over to the side of the roadway. After shifting into park and back into drive, the vehicle seemed to return to normal functionality; however, the vehicle failed to accelerate as needed. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the leadframe. The vehicle was repaired. The manufacturer was notified of the failure but was unable to assist. The failure mileage was 58,000.
The contact owns a 2017 Ford F-150. The contact stated while driving at an undisclosed speed, the vehicle inadvertently shifted up and down between gears before shifting into park. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that the transmission control module needed to be reprogrammed. The vehicle was repaired, but the failure reoccurred. The contact related the failure to NHTSA Campaign Number: 22V188000 (Power Train) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 130,000.
July 2023 3.5L EcoBoost - Cold Start Ticking/Tapping/Rattle. Truck has 100,050 miles. Experiencing the same symptoms described in 21B10 and 21N03, but does not appear on VIN list. The defect will eventually cause serious damage if not repaired. This truck should have been included in the VIN list for this issue. Because the mileage is 50 miles over 100K, the dealer claims they cannot enter a claim in Orion.
The truck begins downshifting aggressively when you are slowing down. This just started happening after 72,000 miles. I have read online that others have had the same experience. This can be extremely unsafe. My 16yr old drives the truck and he became very scared. I took the truck the Ford and wanting me to pay $7,000 for a new transmission.
The contact owns a 2017 Ford F-150. The contact stated that after shifting the gear selector into park(P), the instrument panel displayed that the transmission was in park(P) however, the transmission was in neutral(N). The contact stated that the vehicle experienced the failure listed in NHTSA Campaign Number: 17V671000 (Power Train) and 18V213000(Power Train) however, the VIN was not included in the recall campaigns. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 80,000.
I was driving on the highway when my truck randomly began to sound as if it was in high idle like if I had it in neutral and was still pressing on the gas peddle. A wrench light came on as well as my engine light and I immediately lost power. Once I pulled over and placed it in park all the warning lights disappeared and my truck was fine again. Then it happened a second time but this time it almost caused the person from behind to hit me. I finally got to my destination and my truck was once again fine as if nothing happened. Few days later I was on the highway and it again happened. This time I had to utilize my insurance and have my truck towed back home. It has been an ongoing issue with my gears wanting to slip or feel like they don-??t want to engage. Even with my truck constantly shifting hard. I contacted Ford and I am being told that ultimately Im still responsible for charges. I know this is an ongoing problem with the manufacture and I know I am not the only person with an f150 having this issue. I am writing this complaint because it can be a dangerous situation, especially around heavy traffic.
The intake manifold runner controls keep going out on a lot of people it-??s all over forums and groups. It-??s almost always right after power train warranty-??s are void. Mine just came up at 77,770
The contact owns a 2017 Ford F-150. The contact stated that while driving at various speeds, the vehicle experienced jerking, abnormal vibration, and hesitation while attempting to accelerate. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 60,000.
The contact owns a 2017 Ford F-150. The contact stated that while driving at an undisclosed speed, the transmission failed to shift as designed and the vehicle failed to accelerate as needed. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that the transmission needed to be replaced. Upon investigation, the contact related the failure to NHTSA Campaign Number: 17V671000 (Power Train). The vehicle was not repaired. The manufacturer was notified of the failure, but a case was not opened. The contact was referred to the NHTSA Hotline. The failure mileage was 111,000.
A D V E R T I S E M E N T S
- York, PA, USA