This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On 3/11/2023, I used my vehicles, 2016 Ford F-150 Platinum, remote start feature before leaving work. When I got in my truck to go home, I noticed that the rear window of my vehicle was shattered. After some further investigation, it appears the rear defroster heat element malfunctioned, and shattered the rear window. This caused glass particles to circulate within my truck, as there was nothing protection wind from coming in the rear window area. Upon further research, it appears that this has happened to numerous other vehicles of similar make/model/year. I have contacted Ford and am awaiting their response. This is a safety feature and a malfunction of their vehicle, therefore they should be responsible.
The contact owns a 2016 Ford F-150. When the contact activated the rear defroster, the rear window exploded and began to produce smoke. The contact and other passengers exited the vehicle unharmed. The contact disconnected the rear defroster the following day. The vehicle was driven to bonnell Ford (353 cambridge St, winchester, MA 01890, (781) 729-9700) and a diagnostic appointment was scheduled. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was 38,000. The VIN was unknown.
- Burlington, MA, USA
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- Winneconne, WI, USA