This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Ford F-150. The contact stated that while attempting to change the passenger side rear tire the cover on the lug nut expanded and the factory supplied wrench socket would not fit over the lug nut. The contact was unable to remove the tire due to the failure leaving the contact stranded with a flat tire. The contact indicated that the failure was caused due moisture inside the lug nut cover. The local dealer front royal Ford located at (1935 winchester rd, front royal va) and the manufacturer was notified of the failure. The failure mileage was 50,000. The VIN was not available.
Luckily I was not stranded on the side of the road but having worked for Ford this is a known issue and has now happened to both of my Ford trucks. Ford makes lug nuts with aluminum casings that after 1-5 uses become swollen and making it impossible to remove lug nuts from vehicle especially in an emergency situation which could result in someone taking more time than needed on the side of the road struggling to break said lug nuts loose and will result in someone being struck by another vehicle.. this has been an ongoing issue for 10 + years. I have spent hundreds of dollars replacing these lug nuts. Multiple of which had to be cut off by mechanics. Please do something!!
The lug nuts on my truck needed to be replaced due to swelling of the metals. So if you needed to change your tire you lug wrench would not fit and would leave you stranded.
The contact owns a 2016 Ford F-150. While the vehicle was being serviced and the tires were rotated by an independent mechanic, the contact was informed that the lug nuts could not be removed. The contact stated that the lug nuts were replaced in August of 2019. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 102,020.
Lug nuts swelled and could not use factory provided wrench to remove them after having a flat. Left me on the side of a busy highway for an extended time period
- Missouri City, TX, USA
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The front drivers side steel wheel fractured and separated while driving on a black top roadway. The part that separated and came off was located. There appeared to be no damage that would have caused the fracture. This is a law enforcement vehicle.
Took truck for regular service and advised that they could not rotate tires. Lug nuts are of a flawed design that swell due to heat, moisture etc. Dealer mentioned that I should buy replacements from an auto store as Ford is still selling the same defective lug nuts. Issue is so common that service dept said Ford actually engineered and sent a specialized tool to dealers to remove these defective parts. Advised that in the event of a flat tire, I would not be able to change due to lug nuts swelling and tool not fitting. Not only are customers on the hook for $200+, but also possible towing fees for a non-mechanical, routine issue.
An unsafe, road hazard, a booby trap F150 truck. This is what I got from a Ford dealer in covington. An unsafe truck.whose fault that the truck is on the roads" would like to find out. Ford comp. Or the dealer? we are an older, seniors, minority couple just trying to buy our first F150 truck. On Dec. 31st 2018, bought a 2016 F150 Ford truck from this dealer. I was told that this truck is covered by a special Ford comp. Take back the truck. I have his message on my voice mail. They will try to fix it full warranty being a buy back truck, including even the light bulbs, on top of the regular warranty.. said that vibration came from the wheels no, called them again, sent them few emails. I told them that I will go on a hunger strike in front of their dealer. Finally, the owner, math, called me to or they will give me another truck. They knew that the truck is not safe to drive on the streets. It's road hazard. And not talking about the smoke inside the cabin. You can die of suffocation. Drove another our or so to their dealer. Had erddyn, the seller guy to drive test the truck. After few minutes of drive, we noticed the vibration. He said is normal. Then it started to vibrate even worst. I asked him about the strong smoke smell. Did not say anything. Got back to the dealer, inspected the truck.the truck was in good shape. After 2 hours of talk with the owner, they offer me get me another truck. Older year model, inferior class. Did not accepted, so, they said hit the road. And left after wasting over 3 hours. So, here I am with a very unsafe truck driving on the roads. Sooner or later an accident is gonna happen, or me dying of suffocation in the cabin. No. I'm gonna protest in front of their dealer, and then I'm gonna do the same in front Ford Motor Company headquarter. Is their fault too. Putting back on the roads a unsafe car" and covington Ford to sell it.
Failure of integrated wheel ends (iwe) on both front wheels due to seal failures and loss of vacuum. Symptoms: Grinding or groaning at low speeds with or without brakes applied. Vibration in steering wheel and brake pedal. Dealerships will initially deny problem and blmae the brakes (I.e. dragging caliper). My truck was inspected by 3 shops to rule out the brakes and I still received a similar comment at the dealership. 1/30/19: Dealership finally confirmed issue and replaced both iwes at 35090 miles. This problem has been an ongoing issue with Ford for many years based upon the vast number of complaints on truck forums. Numerous complaints of iwe failures. The problem is so frequent that the first recommendation from most dealerships is to replace the vacuum solenoid or inline check valve. In my case, the replacemnt parts did not fix the problem
Lug nuts expanding. Lug nut oem wrench size is 21mm. Lug nuts have expanded to 22mm and a little beyond. I understand oem lug nuts are a two piece design. I have some lug nuts that are "free spinning." Meaning one of the pieces is loose from the other and just spins without the entire lug nut coming off the bolt. I have had one lug nut come off of tire. Up until today the factory and Ford dealership are the only personal to touch my wheels. The dealer commended I purchase after market lug nuts to solve problem, which they are doing also. As of today my vehicle has approximately 44K miles on it. Earlier this year the dealer stated I keep an eye on the lug nuts because they were showing sign of expanding
My purchased my new truck in March 2016, owned it for 22 months and it currently has 22.235 miles. The truck has never been driven off-road or exposed to road salt. While getting my tires rotated at discount tire on January 20, 2018, the manager notified me that the lugs nuts could not be removed from the vehicle due to "swelling" of the lug nut outer cover. The oem design is a steel core nut with a pressed chrome or aluminum cap over it. The lug nuts swell over time as water and corrosion develop between the lug nut and cover. Discount tire had to use multiple size sockets to remove and reinstall the lug nuts due to non-uniform swelling of covers on the lug nuts. The following day I stopped at costco to check lug nut torque and the technician made the same comment about swelling and seeing a lot of Ford vehicles with the same issue. Both stores stated that they are replacing lug nuts with new tire purchases or rotation on affected Ford vehicles when the lug nuts are damaged. Additionally, the costco technician informed me of a "class-action" lawsuit that was filed in 2017 for the same issue. I researched the class action and found the following information. Josh wozniak et al. Vs. Ford Motor Company, case number 2:17-cv-12794 in the U.S. district court for the eastern district of Michigan. On January 22, 2018, I dropped off my truck at my local Ford dealer for various warranty issues and asked that the lug nuts be replaced under warranty due to swelling. The dealership service manager and advisor verified the pending lawsuit, but refused to replace the lug nuts under warranty. My service ticket states " found lug nuts are damaged due to improper socket used during removal/installation." Discount tire stated that the store would not service my vehicle again without replacing the lug nuts due to improper lug nut sizing and socket fitment.
I purchased this 2016 Ford F150 to tow my trailer. It is equipped with the Ford max tow package. This truck will not safely tow my trailer. The problem is with the hankook tires. The tires cause the truck to "hunt" and swerve while driving on straight road. The tires are seeking the grooves in the road and make the truck difficult to drive. When the trailer is connected to the truck, the problem becomes so severe that the truck cannot be safely operated. When driving the truck in no wind, the truck swerves as if the wind is gusting from the side. I have driven this truck with the service director and the shop foreman and they both agree that the truck has an issue with the tires., Ford refuses to assist in this matter.
A D V E R T I S E M E N T S
- Delaplane, VA, USA