This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I am writing because I had the 3 recalls on my vehicle repaired 3 years ago but the dealership apparently may not have completed these because I just received a letter from Ford stating a quality audit discovered it may not have been done. Your website states they are incomplete which is beyond frustrating. I had to go through a lot just to get the dealership to work with me to give me a loaner car in order to get them done. Now I may have been driving around for 3 years in a vehicle I thought was fixed which could still injure me.
The driver door came open and wouldn't close. I had to hold the door closed while I drove home almost 40 miles away!!! it was very difficult to hold because it kept wanting to fly open. This first happened when I got in my truck to leave my farm, but I had no option other than to drive home trying to hold the door shut.
The contact owns a 2016 Ford F-150. The contact received notification of NHTSA campaign numbers: 17V652000 (latches/ locks/linkages) and 18V568000 (seat belts, structure). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Lamarque Ford (3101 williams blvd, suite F, kenner, la 70065, (504) 443-2500) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
The passenger side seat belt will not retract on it's on. The passenger has to put the seat belt on and then manually push the seat belt in and then lean forward for it to lock in place. The vehicle was stationary
- Huntsville, AL, USA
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On 3/12/19, this vehicle was in motion on a federal highway with a driver, and (1) passenger in the front seat. Earlier in the day, said vehicle was in the dealership for a recall fix. The recall was to fix the driver and passenger door locking mechanisms from opening prematurely. While in motion on the highway after leaving the dealership the passenger side door came open and would not latch any further. During the initial repair process there were customer service issues with dealership staff; after speaking with the dealership again following the incident their response was, "that's what you get." Due to incidents at the dealership it is believed the repair was not completed correctly on purpose risking lives of those in the vehicle.
The contact owns a 2016 Ford F-150. The contact received notification of NHTSA campaign numbers: 17V652000 (latches/locks/linkages) and 18V568000 (seat belts, structure). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The contact called bill knight Ford at (918) 526-2400 (located at 9607 S memorial dr, tulsa, ok 74133) and was informed that parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2016 Ford F-150. While the vehicle was stationary and while driving various speeds, the seat belts failed to retract properly. The contact stated that the front passenger seat belt seized while driving various speeds. The contact stated that there was a significant increase in the severity of tightness around the body, specifically the necks of the passengers. In addition, the contact stated that the front driver's seat belt experienced the same degree of severity on more than one occasion. Furthermore, the contact stated that the failure was intermittent and caused more than one occupant to experience the feeling of being choked by the rear seat belt retracting mechanism. Vaughn Ford Lincoln oakdale (835 us-165, oakdale, Louisiana 71463, (318) 335-0710) was made aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000. The VIN was unknown.
Ford has failed to notify me about safety related recalls. I have had my vehicle in to sawgrass Ford sunrise Florida for oil change service many time after the known recall dates. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
The contact owns a 2016 Ford F-150. The contact received notification of NHTSA campaign numbers: 17V526000 (seat belts), 17V767000 (seats), and 17V652000 (latches/locks/linkages); however, the parts needed for the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to richmond Ford Lincoln (4508 w broad St, richmond, va 23230, (804) 358-5521), but the parts were not available for the repair. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.
This vehicle belongs to osceola county, fl (company vehicle). The car was in motion at a speed of 25mph in a city street (St. Cloud, fl). I was driving the car. A front collision accident occurred. The driver side air bag deployed. The seat belt retracted in a hard manner. Due to this accident my left shoulder/shoulder blade & collar bone were injured. I had surgery and I am still dealing with treatment due to the pain & unable to use my shoulder as before. The hsmv crash report# 87065712
The contact owns a 2016 Ford F-150. The contact received notification of NHTSA campaign number: 17V526000 (seat belts); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called fairway Ford of evans (4333 Washington road, evans, ga 30809; 706-854-9200) and was informed that parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Vehicle was parked on a level surface. Upon entering the vehicle I could not pull out the shoulder belt. It was not fully retracted, hanging down 3-4 inches. I could not pull it out after multiple attempts. I drive home for 5 hours and tried multiple times to pull out the seat belt with no success. The next day I tried again multiple times with no success. After driving the truck and reentering I tried the seat belt and it pull out allowing me to engage the sealtbelt it was fully retracting and pulling out. The truck is ten months old with 13,000 miles. I do remember that when I initially purchased the truck the seat belt would completely retract while I was wearing it causing discomfort as I was unable to pull it out.. I would have to unbuckle the belt, let it retract in and then pull it back out. Since it is now working Ford is unable to do anything but replace the seat belt if it occurs again.
A D V E R T I S E M E N T S
- Austin, TX, USA