The contact owns a 2016 Ford F-150. The contact stated that while attempting to start the vehicle, he became aware of a rattling sound emanating from the vehicle. No warning lights were illuminated. The vehicle was not repaired or diagnosed by an independent mechanic or local dealer. The contact related the failure with the Customer Satisfaction Program: 21N03 (Cam Phaser Replacement); however, the vehicle was not included in the program. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000.

- Weslaco, TX, USA

The contact owns a 2016 Ford F-150. The contact stated that upon taking the vehicle to a dealer for maintenance, a mechanic discovered an oil leak coming from the timing belt cover. The contact had the vehicle serviced and the timing belt cover was replaced. The contact then stated that while stopped at a stop light, a blackish then greyish smoke began to emit from the vehicle without warning. The vehicle was taken back to the dealer where the same failure occurred for the second time. Despite the second repair, the failure returned for a third time. The manufacturer was then notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was approximately 60,000.

- Oskaloosa, KS, USA

The contact owns a 2016 Ford F-150. The contact stated while driving approximately 30 MPH, the vehicle began to misfire and shake. The contact stated that the vehicle lost motive power. Additionally, the contact stated that while starting the vehicle there was blue smoke coming from the exhaust. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the spark plugs, and the coils needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to Technical Service Bulletin Number: 19-2384 Oil Consumption, Rough Idle, Misfire with Or Without Blue Exhaust Smoke (Engine and Engine Cooling). The contact relayed the information to the dealer who then determined that the engine needed to be replaced. The manufacturer was informed of the failure. The failure mileage was approximately 119,000.

- Havana, FL, USA

Bought a brand new, 2016 F150 lariat V8 4X4. At circa 2500 miles the vehicle started to make an unusual noise when driving at 45 to 60-mph. Took the vehicle for repair to the dealership. Dealership heard the noise also, but were not able to locate/fix it. They advised me to continue driving the car to see if the noise increased. At circa 3750 miles, I took the vehicle to the dealership for a second time since the noise was still present and evident. The dealership has kept the car for 10 days, and although the noise still can be heard, they dealership is informing me that they are not able to locate and fix the noise. They have instructed me to pick up the vehicle although they do not know what is wrong with it. I am worried to pick up a car that has not been fixed, that has a noise that was not present when new, and that is happening when driving at high speeds. The dealership/ Ford must assume ownership of the vehicle since they can't fix it, and can't advise customers to keep driving the vehicle "since we can't find were the noise is coming from, there is nothing wrong with it".

- Miami, FL, USA