This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The driver door latch froze during cold outside temperatures and the door would not latch closed. I had to drive while holding my door closed with my hand. This is extremely dangerous. This is a known recall from Ford and the repair was already performed. This happened 2 days in a row. Tomorrow I will be contacting Ford for a solution.
The contact owns a 2016 Ford F-150. The contact stated that the vehicle was taken to a dealer for a routine oil change, and he was informed of an oil leak. The dealer informed him that the leak was on the oil pan and that the oil pan needed to be replaced. The vehicle was not repaired. The contact also stated the front driver's side failed to latch in the winter causing water to enter into the door handle. The vehicle was taken to the dealer and repaired under an unknown recall however, the failure persisted. The vehicle was taken to the dealer where he was informed that they could not assist with the failure. The manufacturer was made aware of the failure and offered no assistance as the vehicle was not under warranty. The contact stated that the manufacturer informed him to call the NHTSA to have a recall issued. The approximate failure mileage was 60,000.
The rear power door locks freeze and won't latch in cold temperatures 15-20 degrees F, unable to keep the doors closed, cannot operate the truck safely. The power lock assembly fail to respond in freezing cold weather.
The contact owns a 2016 Ford F-150. The contact stated that the front driver's side door latch failed to latch properly. The contact had taken the vehicle to anderson Ford of St. Joseph (2207 N belt hwy, St joseph, mo 64506) for a recall repair under NHTSA campaign number: 17V331000 (latches/locks/linkages, structure) years prior however, the failure recurred. The dealer informed the contact that the door would not latch properly due to the cold weather and the contact needed to pay for the door latch replacement. The manufacturer was informed of the failure, but offered no assistance. The failure mileage was 50,200.
- Savannah, MO, USA
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2016 Ford F-150. Consumer writes in regards to door latch safety recall. The consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair.
The contact owns a 2016 Ford F-150. The contact stated that the vehicle doors failed to remain closed. The contact had to secure the doors with the seat belts. In warmer weather, the doors functioned normally and would securely close. The contact stated that the failure was similar to the symptoms listed in NHTSA campaign number: 17V652000 (latches/locks/linkages). The dealer (imperial Ford, 8 uxbridge rd, mendon, MA 01756, (888) 814-8373) diagnosed the failure and extended the contact's warranty while they figured out a solution. The vehicle was repaired, but the failure recurred when the weather became cold. The manufacturer was notified. The contact was unable to contact the case manager who was assigned by the manufacturer. The failure mileage was 20,000.
The contact owns a 2016 Ford F-150. The contact stated that the driver's side door latch failed to operate properly. Nye Ford (1479 genesee St, oneida, NY 13421, (888) 769-0937) indicated that the vehicle was repaired per NHTSA campaign number: 17V652000 (latches/locks/linkages) on December 3, 2018; however, the remedy failed to prevent the door from unlatching and opening without warning. The dealer indicated that the vehicle needed to be diagnosed and that the contact would need to have the latch replaced. The vehicle was not repaired. The manufacturer was notified. The failure mileage was not available.
The contact owns a 2016 Ford F150. The contact received a recall notification for NHTSA campaign number: 17V652000 (latches/locks/linkages). The contact spoke with marysville Ford (15900 smokey point blvd, marysville, wa 98271, (360) 659-4000) on three different dates and was advised that parts were not available to complete the recall repair. On April 2, 2017, the contact stated that the door latches failed and the vehicle could not be unlocked. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted and stated that parts would become available in six months. The failure mileage was 40,000. VIN tool confirms parts not available.
The contact owns a 2016 Ford F-150. The contact called the dealer (landers Ford, 2082 w poplar ave, collierville, tn 38017, (901) 854-3600) concerning a recall for the air bags and the door latches, the dealer provided a date to schedule an appointment three weeks out. The contact was able to provide NHTSA campaign number: 17V652000 (latches/locks/linkages) but was unable to provide a NHTSA campaign number for the air bag recall as the VIN was not available. The manufacturer was contacted but offered no further assistance. The contact had not experienced a failure.
The contact owns a 2016 Ford F-150. While attempting to enter the vehicle, the door latches became inoperable. The contact received notification of NHTSA campaign number: 17V652000 (latches/locks/linkages). The part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local dealer (george coleman Ford; 47 plaza drive, travelers rest, SC 29690) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The failure mileage was approximately 12,000. Parts distribution disconnect.
2016 Ford F-150 XLT. Consumer writes in regards to defective rear door latch. The consumer stated the driver's side door latch was lightly touched causing it to swing open. The consumer fell forward and grabbed the steering to prevent from falling into some rocks and a creek. The consumer received an injury to the shoulder. Medical attention was not needed. Updated 11/24/2017
The contact owns a 2016 Ford F-150. While the vehicle was stationary and driving various speeds, the driver's side door latch malfunctioned. The contact stated that the driver's door would not close when prompted and remained opened while driving. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 700.
The contact owns a 2016 Ford F-150. In cold weather, the front driver side door was difficult to open and failed to latch. The contact was required to secure the door from the inside in order for the door to not open while driving. The failure occurred only during cold weather conditions. The vehicle was taken to a dealer where it was diagnosed that the front driver side door latch, the front driver and passenger shields, and the front driver and passenger rods needed to be replaced. The vehicle was not repaired due to the parts not being available. The contact mentioned that it had been two weeks since the parts were ordered and were not available for the repair. The manufacturer was notified. The failure mileage was 13,000. The VIN was not available.
During temperatures below freezing (32 F) one or more of the door locks and/or latches will freeze and become inoperable. Power lock buttons will not function to unlock the door and door handles will not open the doors (from the outside). Doors have to be unlocked from the inside, by manually cycling the pull knob multiple times to loosen the frozen lock. Frozen door latches are only able to be opened from the inside (using the inside handles). At times, the frozen door locks and latches will not re-secure the doors and the doors will not lock or the latch will not secure and the door will remain unsecured/open and/or unlocked. Twice I have had the doors pop open while driving.
The contact owns a 2016 Ford F-150. While driving 40-45 mph, the driver's door independently opened. After numerous attempts and approximately 30 minutes later, the door latched. The failure occurred without warning. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 800. Updated 01/25/2017
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- New City, NY, USA