So my extended warranty says they won't cover this defroster problem that shattered my rear window while I was in park not driving. It sounded like a brick hit the roof when it happened.

What to do? 50500 miles on my 2014 f150. I will never buy Ford ever again.

Shame on you Ford for no recall!

Update from Dec 21, 2020: Do not use Master tech for your warranty they will not cover this problem with the defrost and shattered glass.

For the money I gave them for the warranty I could have bought three $2200 rear glasses for my truck.

I had the same issue recently with my 2014 Ford F150 3.5L V6. I was at a stop light heading home and heard a loud noise. I looked at my son sitting in the back seat and asked if he was ok. Then I seen the rear driver side window spidering. I was concerned about my son more. I called the cops because it looked as if something was thrown at my rear window. I had just replaced the window in 2018 for the same reason. Ford will not replace the window and no lawyers will touch the case as it would take a big investigation. My son had glass in his back from the situation. Ford should own up and recall the windows. I have done my research and there has been over 188 cases of this.

January 8, 2019, I backed F150 out the garage, set there about 2 minutes and turn on by rear defroster to back out the driveway. I heard a loud noise that sounded like a gun shot. I get out to inspected the vehicle for flat tires. I check my wife car also ( 2018 Ford Explore) to find nothing. It was dark, so I drove to work. Inspect my F150 again and see that the driver side rear window was shatter.

I Google it to find out if there are any recalls. There were none, but I did come across CARCOMPLAINTS.COM and read the complaints. Contact WILLIAM MIZELL FORD. They told me to bring the vehicle in for inspection. I took to them and they told me there was nothing they could do because the warranty had expired. Keep in mind, I bought 2 vehicles from them; a 2010 F50 AND 2014 F150,

This is a defect in the rear defroster and they must initiate a recall on this problem. Please call NHTSA at 1-888-327-4286 to report this problem. This is the only way they can make a recall on this matter.

December 10, 2018, used remote start to warm up 2014 F150. Was 46 degrees F outside. Warmed up for about 7 minutes, then drove off. About 30 seconds into the drive, a loud bang (like a gunshot), scared the heck out of me, almost crashed. Determined that the rear driver's side window exploded. Looked up on various forums, and there are a LOT of the same windows exploding, yet Ford says it is not a known issue--it is MOST DEFINITELY an issue. Local Ford dealer told me it was NOT covered under any type of warranty, even if I had less miles. Was quoted "about $1200.00" to replace by Dana the female service writer. She also told me that Safelite Glass might be able to replace it for less. There was nothing that the Walnut Creek, CA Ford dealer wanted to help me with. Then I "chatted online" (so I have a written account) with Ford Corporate. Again, I was told that Ford would not cover the replacement cost, that I was on my own. Lacy, the Ford person I chatted with said that she "logged" the issue and would contact me if there was a change in the status of my "claim".

I have a Leer shell/topper in place, so there was nothing that could have caused "impact" to shatter the window. Definitely a FAULTY defroster that Ford needs to address.

Update from Dec 14, 2018: UPDATE: Spoke with Dan, service writer at Walnut Creek Ford, and I asked for a quote on the shattered window. Told him that it was a faulty defroster that caused it to shatter spontaneously. I had not told him what model vehicle I had at this point. He then asked me if I had an F150 and was it a 2014, 2015, or 2016. I replied "yes, a 2014 F150". He said that "it happens a lot". I asked why there was no recall, and he said, "we have no idea why there has not been a recall yet, since it happens frequently". Still waiting on insurance, etc

On Christmas morning around 11 am I remote started my truck from inside my home and 5 minutes later went into my truck as usual. I drove to the local Starbucks which is about not quite 2 kilometers away pulled into my parking spot and sat there for about 2 minutes and turned my ignition off and all of a sudden I heard a large sound of popping glass, the first thing i did was look at my windshield and then my sunroof glass then looked around and checked the side glass then noticed my rear panel of my rear window was completely shattered on the drivers side of my power sliding rear window.. I did have the defroster on at the time when I shut the key off. When I got out of my truck there were a couple of people that were walking by and heard the sound and they said 'what happened' and I told them that I did not know. They told me that their neighbor had the same problem on his 2016 f150 .. so i read to see all of the complaints about this problem.. i am really shocked that ford has not issued any recall or some kind of help but most of all correct the problem with its glass manufacture Carlax corp.

Early one morning I turned on the rear defrost and drove to work, it was dark and I thought I heard something that sounded like keys hitting the pavement when I got out but didn't see anything on the ground. I later thought back and realized the sound I heard was most likely the window shattering. After returning to my car later that day I noticed that the rear back window (drivers side) was shattered in place. There were no points of impact that indicate that it was hit by any objects (see picture) so I began to do some research and found out that this issue has plagued Ford trucks since 2010!! Well so you know, they still have not fixed it in the 2014 models, and refuse to take responsibility for the issue. When we brought it into our local dealership (where they had great customer service when we were buying the vehicle) they told us it was not their problem and that until Ford deems it is an issue we would need to be responsible for the fix...thanks Eric from Inver Grove Ford for not representing your customers with the company. We ended up having to pay $1000 to replace the entire rear window in a truck that only has 6000 miles on it. How sad that Ford thinks so little of their customers that they will ignore a defect that has been happening for 4 years...it is because they do not have to cover the expense. The auto glass repair place mentioned they see this quite often and will find when replacing the window that there is melting of the defrost unit because it is malfunctioning and causing this to happen. If anyone is looking to buy a new car I DO NOT recommend buying a Ford because once they cash your check you are on your own with defects and all.