This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Ford defrauded the U.S. Government by knowingly installing defectively-engineered parts in my truck as part of a recall and then claiming the issue was repaired. Ford obviously had so many catastrophic brake system failures it necessitated a federal recall. However, Ford admitted they never redesigned the faulty parts to mitigate the problem from happening again. This it tantamount to providing a liver transplant patient with a liver from a chronic alcoholic. Ford absolutely knew the affected parts were defectively-designed and/or defectively manufactured, yet chose to put those exact same parts back in the truck and then lie to the federal government that said parts fixed the problem. All Ford achieved was kicking the can down the road. Not surprisingly, my brake system catastrophically failed AGAIN after Ford "fixed it" during the recall. I guarantee there are other owners out there who have experienced the same problem. Ford MUST be investigated for fraud and held accountable. When I contacted Ford about the problem, their customer service supervisor said they refuse to cover the cost of the repair because it had been more than a year since parts THEY KNEW were defective were installed. Even Ford's executive team refuses to acknowledge the immorality in this situation, and has also expressly refused to reimburse me. They said it doesn't matter if I plowed into a bunch of kids, they are not in any way responsible for putting known defective parts back in my truck. Surely this is not acceptable to NHTSA, as your agency exists precisely to PREVENT this sort of corrupt behavior by automakers. FORD LIED TO YOUR OFFICE. Will that behavior be excused, or will it be investigated and prosecuted" If someone slams into a Girl Scout parade and kills a bunch of children because their supposedly "fixed" brakes failed, will your office be satisfied it did everything it could to prevent that, knowing Ford defrauded you"
I only used my VIN to get this far. The issue that I have concerns a very important safety feature that I have yet to see on any vehicle. With more and more vehicles being produced with automatic braking systems, I am wondering why the automakers don't have a specific light option on the rear of the vehicle that illuminates when the ABS is activated. There are still millions of vehicles on the road that don't have ABS. This feature would inform following drivers the difference between slowing down and quickly stopping. It could be placed in the middle of the rear brake light that is in the upper middle of the rear window. So, you are probably wondering why I am bringing this to your attention. That is because I have wasted 30k of my own money on 2 different marketing firms trying to get my patent noticed, with no luck. The patent number is 9,643,535 B1. Check it out. I dare you.
Hello - My 2014 F150 experiencing this issue, but FORD says my VIN is not on the recall list. Truck pulled brake fluid into the engine from faulty brake booster / master, lost all brakes, lots of smoke, brake fluid reservoir empty. Brake Master Cylinder May Leak into Booster NHTSA Campaign Number: 20V332 A loss of brake fluid may result in a change in brake pedal travel and feel, increased pedal effort and reduced front brake function, possibly requiring greater effort and distance to stop the vehicle. These conditions can increase the risk of a crash.
Vehicle was repaired under recall Ford Safety Recall 16S24, due to failing brake master cylinder which was leading to total brake failure. The subject vehicle (VIN 1FTFW1CT6EFB00788) was taken into a Ford Service center to perform the recall repairs in Mar 2017. Ford replaced the mater cylinder at the time under the recall. Recently (10/13/2022) the vehicle experienced complete brake failure while driving with all the same symptoms described in the original Ford Safety Recall 16S24. Audible chime with full screen screen message on the dash cluster warning of brake issues. The vehicle coasted to a stop after taking appropriate actions (downshift and e-brake) to come to a stop without crashing or injuries. The vehicle was towed to a Ford Service center for diagnoses. Ford diagnoses was rear seal failure of the master cylinder which allowed all the brake fluid from the reservoir to leak into the brake booster, leading to brake failure. This is the exact scenario described in Ford Safety Recall 16S24. Neither the Ford Service Center or Ford Corporate Customer service (Ford Case # CAS 39130043) will acknowledge repairs as they indicated that the recall is no longer applicable to my vehicle. I don't know if Ford used the same suspect master cylinder P/N to execute the repair, however it seems the issue described in the original recall is still an issue even after recall repairs are performed. At this point, Ford is charging me for the repairs to fix the issue, however the greater concern is that people driving the vehicle in the recall after getting this recall completed might be at risk of crash and injury. Also learning online that I am not unique with the issue described above. Please let me know if there is any additional information such as the latest Ford diagnoses report or documentation is needed to help further escalate this complaint.
Catastrophic brake failure. Recal 16S24 was completed on this truck, but the "repair" failed. Either the same defective parts were put back in or new but still defectively-designed parts were installed. Current symptoms are identical to the text in the recall. Pedal goes to the floor, large quantities of brake fluid are pumped out of the master cylinder reservoir, little to no observable leaking of brake fluid is observed, so per the recall fluid is being pumped into the vacuum booster. Ford refuses to address the problem. Their official policy is no recall will be repaired more than once even if the supposed "repair" also catastrophically fails. Their goal appears to be to make the "repair" last just barely longer than 1 year so they can deny coverage thereafter and make the customer deal with the repeated failure. Failure was instantaneous in that the truck was just sitting in the driveway. Brakes were fine the night before, but the next day when I went to drive it the pedal went to the floor and the brake fluid reservoir was essentiall empty. Had I been driving or towing a trailer this could easily have resulted in multiple fatalities. Ford was adamant that subsequent failures are not their responsibility.
- Colorado Springs, CO, USA
Search CarComplaints.com for these popular complaint phrases...
The master cylinder failed when brake pedal was pressed. A complete total brake failure happened and i had no braking power but the parking brake, Had i entered into the main traffic and applied my brakes nothing would happen and i probably would have had an accident. I didn't have time to look for any warning lites as i was focused on beong able to stop the truck.As for my safety and others it could have been bad if not me being able to stop the truck.
Brakes went out in a school zone. Brake went straight to the floor. Could have killed a kid. I do have a 2014 model so it-??s odd mine wasn-??t part of the recall
The brakes stopped working and I hit my office trailer this morning and almost one of the workers on the jobsite. I didn't do any damage to the trailer or the body of my truck due to the low speed I was traveling. I have been working on cars my whole life and although I am not a certified auto mechanic I am 100% positive that the fluid from the master cylinder has leaked into the booster. Before I arrived to my jobsite the Brake light came on due to the brake fluid reservoir being empty. There is already a recall for this very dangerous failure and it should be fords responsibility to make my truck safe just like others with the Same Exact Make, Models, Years and issues.
I was driving in town. Suddenly the "check brake fluid" light came on and brakes stopped working. Had to push all the way to the floor to get truck stopped. Went immediately to an independent service center nearby to have brakes checked. Mechanic knew immediately what the problem was and showed me where the brake fluid was going into the brake booster. He also stated he has seen the problem before and there is a recall out by Ford. I immediately contacted the Ford Dealership where I purchased the vehicle new. They told me I could bring it in for repairs but checked the VIN number and said there was no recall out for my truck yet. It was not safe to drive the truck in the condition it was in. I made a very cautious and slow drive approximately 20 miles to get the truck from my home to Southwest Ford in Weatherford, Texas for repairs. The repairs were made and I paid a total of $1,146.38 to cover the repairs. This problem is part of an ongoing recall. I am requesting my VIN be added to the recall for this known problem so that I may request a reimbursement from Ford Motor Co. Thank you. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Brake warning light came on and brake pedal went further down toward floorboard. Drove cautiously to auto parts store for brake fluid. Thankfully I wasn-??t driving at higher speeds on a major highway. Filled empty reservoir and made it to independent auto repair shop about 3 miles away. Reservoir empty again. Mechanic says brake master cylinder is leaking brake fluid into the brake booster. Informed me of safety recall 16S24, but my VIN was not included. Same make, model, engine size and manufacturing plant as recall. Called local Ford dealership and they would not fix for free, because VIN not included. Repair cost me $1395.54! I do not understand why my truck is not covered under the recall and request a further investigation as to why Ford is not responsible for the reimbursement of the failed safety components.
Brakes failed suddenly. Thankfully in a parking lot but 10 minutes earlier I was going 65 down the highway. Had it towed to mechanic. Brake master cylinder failure. Requires $1200 repair to replace brake master cylinder and brake booster. No open recalls shown. Very unsafe.
Brakes started grinding and a fluid like substance was coming out. Took it in for a check and brake pad had came off and caliper had busted and was leaking brake fluid.
Vehicle down shifted from 6th gear to 1st gear, while going 70. Rear tires locked up and slide. Vehicle repeat the issue after a brief stop on the side of road to check for broken parts and determining there was nothing visually broken and no warning lights, error codes, or weird sounds when cranked. Pulled vehicle over and called for a trailer. Trailered vehicle to residence. Found where Ford has a recall for similar event in the 2011-13 models related to OSS and PCM.
My 2014 F150 LISTED ABOVE IS HAVING BRAKING ISSUES. THE PEDAL IS HARD AS A ROCK AT TIMES AND YOU HAVE TO PUT ALL OF YOUR WEIGHT INTO STOPPING THE VEHICLE. WHEN THIS OCCURS IT MAKES A GURGGLING SOUND OUT AT THE BRAKE BOOSTER. UPON VIEWING SOME MECHANICAL SITES ON THE NET THIS HAS BEEN A RECALL FOR THIS YEAR MODEL TRUCK AS THE MASTER CYLINDER COULD BE LEAKING INTO THE BOOSTER AND OR THE BRAKE BOOSTER HAS GONE BAD. I PUT IN MY VEHICLE VIN AND IT SHOWS ZERO RECALLS FOR MY TRUCK. HOW CAN THIS BE WHEN IT'S EXACTLY WHAT HAS HAPPENED TO OTHERS OF THE SAME YEAR REGAURDLESS OF WHERE IT WAS BUILT. MY 17 YEAR OLD SON DROVE THIS TO SCHOOL TODAY AND ALMOST HIT ANOTHER VEHICLE UPON PARKING AS THE PEDAL GOT SO HARD HE COULD HARDLY STOP THE TRUCK FROM HITTING THEM, THE LIGHT DID COME ON IN THE DASH PANEL BUT WENT OUT. WILL THIS BE A RECALL IN THE NEAR FUTURE BEFORE SOMEONE IS SERIOUSLY INJURED" ARE WE SUPPOSED TO GET THIS FIX AT OUR EXPENSE" PLEASE CONTACT US AT YOUR EARLIEST CONVENIENCE TO HELP US WITH THIS MATTER.
I bought my 2014 Ford F150 3.5 L truck new from Livermore, CA Ford. At 24,158 miles I received a recall for a brake master cylinder failure notice. Ford repaired the brake system under 16S24. At 64,018 June 2021 as I was driving out of my church parking lot I stepped on the brakes and pedal went to the floor. No other indicator. I checked online and found the Ford recall. I had not remembered that they already fixed it. When I took it to the dealer they said I would have to pay because there was no recall on it. I guess when they fixed it the first time they took my VIN off of the list. I could have killed someone because the failure was immediate. I paid over $1000 for the repair and contacted Ford. They said too bad, that there is no recall. I have been a mechanic over 60 years and never had to replace a master cylinder. Then my new modern F150 has it fail twice in 3 years? I tried to file a complaint with Ford and they told me no. That with no recall too bad. I love my truck but this dangerous situation should not be allowed.
A D V E R T I S E M E N T S
- Colorado Springs, CO, USA