This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When driving, power steering stopped working and -??service power steering-?? message is displayed on dashboard. Called Ford dealer and they said it has been a problem and only 2014 models have been recalled. Will cost approximately $2000-2500 to replace electronic rack and pinion. There were no warning lights or symptoms prior to failure. This is a safety issue and could have caused a major accident. Ford needs to step up and have a recall. There are thousands of complaints on-line about this issue. Truck is now sitting in our driveway.
The contact owns a 2013 Ford F-150. The contact stated that while driving at various speeds, the steering would lock up without warning. The contact stated that excessive force would be needed to steer the vehicle due to the failure. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle with a defective steering linkage. The manufacturer was notified of the failure and informed him that there were no recalls on the vehicle. The manufacturer then referred him to NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 100,000
Started truck put into drive when after truck was moving power steering malfunction suddenly jerking steering wheel from hands and causing truck extremely hard to control. Unexpected erratic motion of steering wheel. Notice on dash of steering system service soon. Stopped truck shut off and restarted to clear notice on dash. After restarting appeared normal. But after beginning to drive again to repeated the same situation. With notice on dash of power steering problems.
Electronic assist steering rack failed at 54,000 one owner miles, nearly lost control on freeway. This is a known issue and defect that Ford has ignored.
After changing oil, mechanic was backing truck off ramp and experienced sudden difficulty steering. The mechanic attempted to drive truck to determine steering issue when the steering failed completely. Mechanic determined EPAS has failed and entire rack had to be replaced and programmed.
- Gainesville, FL, USA
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On 6/6/2021 I was slowing down to turn left into a strip mall and lost all power to my steering in my recently purchased 2013 F150 with 65,650 miles on it. This was only day 4 of me driving it as it was bought on 5/29/21. The battery warning appeared on my dash. I was able to maneuver my way into the parking lot safety, but this could have been a much worse situation if I was traveling faster, on a curvy road or needed to avoid something in the road (a child, tire, stalled vehicle). I was frightened for my life and fear this could happen again. Major safety issue not only for me, but other drivers on the road. The battery was not the issue and is currently at the repair shop being looked at.
The power steering assist fault warning engages and shuts down the power steering. Very dangerous while driving. Ford says this is not a known issue but according to the repair forums it is a problem. This has been an ongoing issue for my vehicle.
One day I went out to my vehicle and there was a warning light on said power steer assist fault, and the steering wheel was locked up. I took the key out and was able to restart it. About a week later I was pulling into my apartments and the light on the dash came back on, but this time it said power steering assist fault service vehicle. I have not been able to afford 2000 to fix this issue and I almost ran into someone when it just decided to lock up on me. Thank god I didn't have my child with me. There has been a recall on 2014 with the same thing, but yet I see a lot of the same issues online with this vehicle
Power steering failed at highway speed while being driven by my wife, almost causing a serious crash. Ford has known about this problem for years and perhaps someone will be killed before a recall is initiated. An issue as dangerous as this should be addressed immediately, whether it is by Ford, voluntarily or mandated by the proper governing authority.
The contact owns a 2013 Ford F-150. The contact stated while driving 15 mph, the vehicle loss power steering assist. The contact stated that the service advance track warning light was illuminated. The vehicle was taken to wray Ford (2851 benton rd, bossier city, la 71111) to be diagnosed. The contact was informed that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 197,000.
The contact owns a 2013 Ford F-150. The contact stated while driving 5 mph, the vehicle loss power steering functionality causing the vehicle to be difficult to steer. The contact stated that the service advanced traction warning message was displayed on the instrument panel. The contact spoke to wray Ford (2851 benton rd, bossier city, la 71111, (318) 686-7300) and was suggested that the vehicle be taken in to be diagnosed. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 197,000.
Multiple times I have taken a turn in my 2013 F150 and the steering goes "stiff" for 5-10 seconds. It feels like I don't even have power steering or any control over the wheel. And it's terrifying each time it happens. I've almost ran off the road into the railing while going around a sharp turn on a mountain that could of caused me to run off the cliff due to the locked up steering.
Pulling into a parking lot, just after traveling on the 65 mph highway, my steering wheel locked and kicked back hard injuring my left thumb. The steering wheel would not turn at all. The truck remained operational otherwise but the steering remained locked. A warning message appeared saying "power steering failure". had to have the truck towed to the dealership. I have research the hundreds, if not more, complaints and safety issues with the F-150 steering and this needs to be addressed by Ford as this will, if not, cause serious bodily harm. This is the last Ford I will ever own, period. They do not stand by their inept electronic components and customers are paying the price.
Driving down the road and a message pops up on the screen. It says "steering assist fault". it should have said omg don't panic and slow the truck to a complete stop and try not to die because you have lost all of your steering capabilities. I could not imagine if I was around too many vehicles or one of my children were driving the truck. This is such a major safety concern that all F150S with this potential problem should not be driven until repaired. With all of the safety measures and companies such as you guys why on earth is this truly life threatening issue allowed" apparently, the 2013 model is not part of the recall for this problem" there are many complaints and many easily found forums talking about this issue. There has to be deaths attributed to this issue. For what is worth the other issues are nonlife-threatening but noless annoying and should be recalled. I have two 2013 F150 Ford and both have had their rear windows replaced due to the defrost breaking. The lariat has had it's replaced twice, twice! both trucks have had their sunroof guts replaced. One almost flew off the vehicle driving down the highway. Complaints and forums galore talk about all three of these issues.
The dash lights come on randomly when the truck is sitting with no key in it. The radio stopped working. The heat only works on low and high will not do anything on any other setting. The steering becomes twitchy while driving down the road.
Going down the road, when all of a sudden the steering got stiff and seemed to lockup. The next time I started my truck, the advance track and hill assist warning lights came on, and the turn signal will not stay on unless it is held down. I have quite driving the truck until it is fixed. It is hard to maintain lane control.
The contact owns a 2013 Ford F-150. The contact stated while driving 70 mph, the power steering failed to operate as needed with the power steering assistance fault and advanced track warning messages displayed on the instrument panel. Due to the failure, the contact pulled over and restarted the vehicle however, the same failure recurred less than two miles later. The contact drove to his destination and called crown Ford (256 swain St, fayetteville, nc 28303, (910) 600-6598) where an appointment was scheduled to have the vehicle repaired. The manufacturer was not notified of the failure. The vehicle was not yet repaired. The failure mileage was approximately 136,000.
Vehicle is experiencing random "power steering assist" faults. When this happens, the power steering is lost on the vehicle. I have researched where Ford has recalled several trucks in the same year-model range as this vehicle for the same reason due to faulty part. Is it possible they simply missed this vehicle or does the recall need to be extended to cover this vehicle as well?
Took my vehicle to Ford dealership as I was having 3 warning lights come on & when I turned the wheel it made a loud noise. They took it for a test drive & when they returned the steering locked up & almost caused the vehicle to hit a building. The steering locked up which caused you to not be able to steer. If this would of happened when I was taking my son to town we would of wrecked the truck. This should be a recall as the dealership told me that my vehicle is extremely unsafe to drive & they said I can't drive it.
The contact owns a 2013 Ford F-150. The contact stated that while driving 60 mph, the vehicle loss power steering. The contact pulled over and restarted the vehicle however, the failure persisted. The vehicle was towed back to the contact's place of business. The contact called the dealer champion Ford Lincoln (140 southtown blvd, owensboro, ky 42303, (866) 984-4305) and was informed that the VIN was not subjected to a recall. The contact was quoted a cost of $1,700 for the repair. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.
A D V E R T I S E M E N T S
- Wagener, SC, USA