This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ford F-150. The contact stated while starting the vehicle and attempting to shift out of first gear, the vehicle failed to respond. The power train warning light was illuminated. Additionally, the speedometer was inoperable. The contact was able to drive to the nearby independent mechanic, where it was diagnosed that the output wheel speed sensor had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted and informed the contact that it was a known failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 133,800.
The contact owns a 2013 Ford F-150. The contact stated while driving at various speeds, the transmission was shifting erratically between gears. An unknown warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with a lead frame failure. The vehicle was not repaired since it was no longer covered under warranty. The contact related the failure with an unknown Customer Satisfaction Program. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 160,000.
My truck will downshift on its own, i.e., I-??m doing 65 mph on the highway in 6th gear and it will suddenly downshift to 1st, 2nd or 3rd gear, causing my back tires to spin out, I almost lose control of the truck and I lose speed quickly when other vehicles all around me are still doing 65 mph or more. The truck has also failed to shift out of first gear at all, the speedometer needle does not move at all and the truck will not shift up when I-??m trying to accelerate. This is a danger to me and to all drivers around me. Ford is aware of this problem, the issue is a faulty lead frame assembly and it needs to be replaced. They issued a recall that called for a PCM reprogramming - a reprogramming of the PCM module was supposedly going to fix the issue with a faulty lead frame assembly! Crazy, it clearly did not as I had the PCM reprogrammed and the truck is still acting crazy due to the faulty lead frame assembly that Ford refuses to replace at their expense. It-??s a $200 part!!
On 3 occasions the transmission has downshifting without warning as I was traveling at 65 mph it shifted down to 1st gear, fortunately I wasn't rear-ended. When I called the Ford recall center they told me they had a safety recall on this problem but they are considering it to be an extended warranty and unfortunately my warranty has expired due to it being over 10 years old and because of the high mileage. Told me they can't do anything about that problem anymore. I have owned the truck for several years, I still live at same address as when I purchased the truck and I have never received any recall notice.
The contact owns a 2013 Ford F-150. The contact stated while driving 60 MPH, the vehicle downshifted to 1st gear and made an abnormal clunking sound. The speedometer was at ZERO (0). The check engine warning light and several unknown warning lights were illuminated. The contact pulled to the side of the road. The contact turned off and restarted the vehicle. The contact was able to drive to the residence. The contact who is an auto technician diagnosed the vehicle and determined that the output speed sensor had failed. The dealer was notified of the failure and informed the contact of the repairs needed to correct the failure. The dealer informed the contact that Ford Campaign Number: 19N01 repair needed to be performed on the vehicle in addition to NHTSA Campaign Number: 19V075000 (Power Train); however, the campaign had expired. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 116,465.
- Garner, NC, USA
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Vehicle goes into limp mode when driving or slams into 1st gear, locks up the rear tires and throws the truck sideways. Sent to Mullinax Ford on 6/7/24 after waiting a week to get it in. Recall 19S07 was completed and vehicle brought back and told it was fixed. Vehicle was not driven again until the next day. Saturday, 6/8/24, the truck did it again multiple times at 6am while my husband was driving to work. Ford looked at vehicle on 6/10/24 and determined that the transmission molded lead frame needed to be replaced. Ford issued a CSP regarding this but has an expiration of 150,000 and/or 10 yrs from warranty date. It is UNACCEPTABLE to not cover a subsequent repair that is directly linked to the original safety recall. Just because we take care of our vehicles and the problem did not occur until 162,000 miles does not make it ok to not honor a full repair of a known safety recall and is unacceptable. I have been on the phone all day being passed around to not get any resolution on this or any of my questions answered
The contact owns a 2013 Ford F-150. The contact stated that while driving at an undisclosed speed, the vehicle independently shifted to 1st gear. There was no warning light illuminated. The vehicle was taken to a local dealer where it was serviced under the Technical Service Bulletin: 19S07 (Transmission 6R80 Sudden Transmission Downshift -?" Powertrain Control Module Programming); however, the failure persisted. The contact stated that after the vehicle was repaired, the vehicle was in LIMP Mode and the technician advised that it was completely normal after the repair, and the vehicle should be working properly. The contact stated that the failure reoccurred. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 19N01 (Transmission Molded Leadframe Extended Coverage); however, the manufacturer confirmed that the vehicle was no longer under warranty. The failure mileage was approximately 160,000.
The contact owns a 2013 Ford F-150. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The contact stated that the vehicle had started off driving in 5th gear instead of 1st gear. The instrument cluster was blank. While driving 50-?"60 MPH, the vehicle unintendedly downshifted to second gear. The vehicle was taken to the local dealer, who informed the contact that there was no coverage for the repair of the vehicle. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Action Number: RQ17010 (Power Train). The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 166,000.
Powertrain Control Module (Pcm) Software Reprogrammed Under Recall 19v-075. THE Software Used TO Reprogram THE PCM DID NOT Have THE Necessary Updates TO Prevent THE Transmission From Unexpectedly Downshifting Into First Gear, Regardless OF Vehicle Speed. This is caused almost have and accident in the free way went you driving, and ford it should be changed the trasmition because now I have this f-150 making payment and I can use and we pay all the fee and this is a lemon if ford don't want to be responsible.
The contact owns a 2013 Ford F-150. The contact stated while driving 45 MPH, the vehicle unexpectedly downshifted. The contact also stated that the vehicle stalled, and the gear shifter remained in neutral. The contact also stated that instrument the instrument panel would not function occasionally and stated that transmission error codes 720 and 722 were displayed. The vehicle was able to restart but the failure persisted. The vehicle was taken to an independent mechanic where the diagnostic test result was undisclosed. The contact stated that the failure was intermittent. The contact related the failure to TSB: 20008 and TSB: 16-008. The vehicle was not repaired. The dealer was contacted. The manufacturer was made aware of the failure and referred the contact to NHSTA Hotline for assistance. The failure mileage was approximately 170,000.
The contact owns a 2013 Ford F-150. The contact stated that while her friend was driving approximately 70 MPH, the vehicle lost motive power. The contact stated no warning light was illuminated. The contact stated that her friend pulled the vehicle off the roadway, stopped, and placed the vehicle in park (P), turned the vehicle off and on. The contact stated that her friend was able to place the vehicle in drive(D), however when the accelerator pedal was depressed, the vehicle independently shifted out of drive(D) into neutral(N). The contact stated that her friend drove the vehicle to a local dealer. The dealer diagnosed the vehicle and determined that the transmission molded leadframe needed to be replaced. The dealer advised the contact's friend that the vehicle was no longer under manufacturer Customer Satisfaction Program Number: 19N01 - Transmission Molded Leadframe extended coverage (Power Train). The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 150,000.
The contact owns a 2013 Ford F-150. The contact stated while driving at an undisclosed speed, the vehicle independently decelerated. The accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the speed odometer went from 75 MPH to 0 MPH in several seconds. The contact stated that the engine was making an abnormally loud sound. The vehicle was taken to an independent mechanic and diagnosed with powertrain control module and powertrain control module (PCM) software failure. The contact was advised to take the vehicle to the dealer for the repair. The contact was informed that the powertrain control module needed to be replaced and the powertrain control module software needed to be reprogrammed. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that NHTSA Campaign Number: 19V075000 (Power Train) had expired, and the repair could not be covered under the recall. The failure mileage was approximately 119,920.
The contact owns a 2013 Ford F-150. The contact stated while driving at an undisclosed speed, the vehicle unexpectedly downshifted. The check engine warning light was illuminated. The contact related the failure to NHTSA Campaign Number: 19V433000 (Power Train). The contact was informed by the dealer that the vehicle would be repaired under the recall. The contact stated that after arriving to the dealer, the contact was informed that the vehicle could not be repaired under the recall because the recall had expired. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and informed the contact had exceeded the year and mileage limitations. The failure mileage was approximately 55,000.
The contact owns a 2013 Ford F-150. The contact stated that while driving at approximately 60 MPH, the transmission downshifted causing the vehicle to abruptly decelerate. The contact stated that after starting the vehicle, the transmission failed to shift out of first gear. The local dealer was notified of the failure and the contact was informed that the transmission lead frame was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 57,000.
The contact owns a 2013 Ford F-150. The contact stated while driving approximately 55 MPH, the speedometer suddenly went to 0, and the vehicle failed to shift gears as needed. The contact stated that the failure persisted. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the lead frame was deformed and needed to be replaced. The vehicle was not repaired by an independent mechanic or dealer. The local dealer was contacted and referred the contact to the manufacturer for assistance. The manufacturer was made aware of the failure; however, the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 120,563.
The contact owns a 2013 Ford F-150. The contact stated that while driving on several occasions at various speeds, the vehicle downshifted, jerked violently, and slowed down dramatically. Additionally, the contact stated that the speedometer remained at zero. Additionally, on one occasion while driving 55 MPH, the vehicle downshifted into first gear inadvertently. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Experience hard shifting, loss of power/acceleration, and malfunctioning instrument cluster including speedometer and digital display when accelerating. Scanned error code is P0721. Problem may be related to Customer Satisfaction Program 19N01 (molded lead frame) that has expired for my vehicle which has 193,000 miles. Ford is no longer covering the repair which is a safety hazard for its vehicle owners. Loss of power, inability to accelerate when necessary, and controls that don-??t work put me and my passengers at risk. Dealer has confirmed that the problem is most likely due to expired repair but states it is no longer covered by Ford. I do not recall receiving a letter for this problem and I hope Ford will change and decide that customer safety is a concern.
I was going to work @9:00am @45mph all of sudden the truck shifted in to 1st gear causing a sudden a loud pop and felt like I got hit from the back, I was not hurt but this happened twice since I I own the truck ( I-??ve purchased the truck brand new in 2013. -?? just imagine if I was in freeway going high rated speed and this would happen certain I wouldn-??t be here to tell about it, so please investigate into this matter it-??s a death risk. Thanks
The contact owns a 2013 Ford F-150. The contact stated while driving 65 MPH, the vehicle independently decelerated however, the RPM level was elevated. Additionally, the check engine warning light was illuminated, and the instrument panel was inoperable. The contact stated that the failure occurred intermittently however, the failure had occurred several times. The vehicle was taken to an independent mechanic and was diagnosed with a failed leadframe module. The contact was informed that the leadframe module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 81,500.
A D V E R T I S E M E N T S
- Greensburg, PA, USA