This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ford F-150. The contact stated while driving 70 MPH with the cruise control activated, the transmission suddenly downshifted from 6th to 1st gear. There was no warning light illuminated. The contact pulled over into the Emergency Lane, turned off the vehicle, and had the vehicle towed to an independent mechanic. The independent mechanic diagnosed that the final drive assembly, including, the spider gears and rear axles were blown due to the ABS system being damaged due to the transmission slightly detaching when the downshift occurred. The final drive assembly was replaced; however, the transmission only shifted from 1st to 2nd gear before downshifting back to 1st gear while making a loud grinding sound. The mechanic diagnosed that the transmission needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in a recall. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was 157,000.
- Flowery Branch, GA, USA
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- Flowery Branch, GA, USA