This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving on a county highway, pressed the brake peddle to slow for a bad section of road and brake peddle was stiff and would not depress. No brakes. Brake light and errors showed on console. No prior indication there were problems with the brakes. Used the emergency to safely brake the car to call for roadside assistance. Car was towed to the dealer. Dealer indicated that a vacuum line had fallen off and caused the no brake condition. I would have thought there would be a redundant system to allow the brakes to operate.
After driving vehicle for 15 miles in highway and local traffic (temperature 50; light rain), I pressed brake pedal to slow for LH turn. Pedal was very firm and difficult to press. Brakes did not seem to function, yet ABS "chattered" as I pressed harder... and the truck slowed. There were no malfunction indicators on the dash. When turn was complete, I pressed brake pedal again to test the brakes... same result, but now brake fault indicators illuminated on the dash. I pulled over, stopped the truck, turned it off, and restarted. Malfunction lights came on and brakes felt the same. I called dealer for advice, left truck running with my foot on the brake pedal. Conversation with dealer lasted about 7 minutes. As I hung up the phone, the brake pedal suddenly "softened" and felt normal. Operating the brakes confirmed normal function. I turned off the truck and restarted. Malfunction lights did not come on and the brakes operated normally on my drive to the dealer... about 7 miles in local traffic.
The contact owns a 2013 Ford F-150. The contact stated that while driving 45 mph downhill and towing a fifth wheel trailer with a 7,025 pound haul, the brakes became unresponsive. The vehicle was rated at a towing capacity of 10,000 pounds or less. The vehicle was taken to a dealer, who stated that the brakes failed because the V6 engine did not provide enough compression for the vehicle to carry the load. The manufacturer was made aware of the failure but offered no assistance. The VIN was not available. The failure and current mileage was 1,400.
- Valley Center, CA, USA
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- Ida, MI, USA