This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ford F-150. When the brake pedal was applied, it failed to engage and disengage without warning. The contact had to apply extreme force to the brake pedal to ensure that the vehicle made a complete stop. The vehicle was taken to the dealer for inspection and repair, but the failure recurred. The brake pedal was hard to depress and slow to respond when applied. The contact later received notification of NHTSA campaign number: 16V345000 (service brakes, hydraulic). The parts were not available within a reasonable time frame. The contact was unable to determine when the vehicle would be repaired. The manufacturer was not notified. The approximate failure mileage was 70,000. VIN tool confirms parts not available.
While driving the vehicle the low brake fluid light came on and then immediately after the light illuminated the truck experienced a complete brake failure. My foot went all the way down to the floorboard while pressing the brakes. The master cylinder was completely empty when we parked the vehicle. We replaced the brake fluid back into the master cylinder and within two minutes of pumping the brakes the master cylinder was empty and the low brake fluid level light came on again. We investigated under the vehicle but could not find any sign of the brake fluid leaking under the truck. We used the emergency brake to stop the vehicle and brought it to the Ford dealership.
Vehicle stationary in parking lot, no brakes, front or rear, had it towed June 16, 2016, looked at in freehold Ford, freehold, New Jersey, diagnosed Friday June 17, 2016, no brakes, no parts no answers as to when it will be repaired, no loaner vehicle, no help, today is July 1, 2016 only answer is from Ford central jersey customer service rep Ms. Auna lochlan 866-631-3788 xtn 77798 is that letters are going out July 11, 2016 on the recall and we don't have parts. So I have no vehicle, no answers!
I drove the vehicle to the store this morning and there was no problem with the brakes. When I left the store and started the vehicle I got a message that said brake fluid is low and when I pressed the brake it went straight to the floor with no resistance. I had to pump the brakes several times to stop the vehicle from moving as I was attempting to back out of a parking space. I got it to stop however when I pressed the brake again it went straight to the floor again. I then turned the vehicle off and called for roadside assistance. The vehicle was towed to the dealership (it only has 11000 miles on it) and they advised me that the master cylinder was defective and was leaking fluid into the brake booster.
- Las Vegas, NV, USA
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As I came back from dropping of the kids at school, 06 June, I was driving into the house complex when the breaks failed. The truck would not stop. I used the emergency break to slow down the vehicle. Once I stopped I then proceeded to drive the vehicle to my drive way using the emergency break. I was lucky it was not busy. I contact Ford to see about the problem. Was told the recall was not going to come out till July. Ford got me in contact with the nearest dealership, viva Ford, to make arrangements to pick up the truck on 07 June. The problem is the fluid leaks into the master cylinder. I was told by the dealership that Ford does not cover rentals. That the dealership will try to help me with a loaner. Now I'm stuck with no vehicle, missed a day of work and still have to wait if a loaner vehicle comes available.
On 6/5/2016 the low brake fluid warning light came on and the brake fluid reservoir was empty. We were near harold Ford in sacramento, ca, so we dropped the truck off for repair. On 6/6/2016, the master cylinder and brake booster were replaced.
The contact owns a 2013 Ford F-150. While driving 25 mph and attempting to engage the brakes, the brake pedal sank to the floorboard and failed to stop the vehicle without warning. As a result, the contact's vehicle crashed into another vehicle. A police report was not filed and no injuries were reported. The vehicle was towed to the dealer. The technician was unable to diagnose the cause of the failure. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 35,000.
Ford brake recall # 16V345 I want to report that the day after I received your warning notice, my brake's failed. I was lucky that it happened while I was backing out of a parking space at 2 mph and not on I-95 in heavy traffic doing 65 mph and towing a camper. I had the vehicle towed to the dealership, and they told me that they did not have a recall notice on my vehicle yet. However, because they had just done a complete brake overhaul on it in March, they only charged me a $ $100 deductible. They did say that if I received a recall notice from Ford, I could ask for a refund of the deductible. I have attached the invoices from both transactions. I would like to hear more from you regarding this and any more recalls on my vehicle
In all braking scenarios, be it from 55mph+ to 0 or just a partial slow down the truck begins to shake and shimmy vigorously. It affects steering, stopping distance and is extremely unsafe. The issue is at its peak when coming to a complete stop at any red light or trying to brake and turn at the same time. Issue was diagnosed and seems to be a defect in Ford rotors as the brake pads are over 80% as stated by a Ford representative.
The contact owns a 2013 Ford F-150. While driving approximately 55 mph, the brakes failed and the low brake fluid warning indicator illuminated. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The VIN was not included in NHTSA campaign number: 16V345000 (service brakes). The VIN and failure mileage were unknown.
Complete brake failure. I had to replace rotors, pads and add brake fluid yesterday to my 2013 F-150 with the 3.5 liter turbo boost. I have the receipts! I was told that the fluid was extremely low, pads were cracked and the rotors were wrapped. I spent over $700 and I have less than 54, 000 miles on this truck. Worst brakes I have ever had, now the brakes are spongy and the tech. Has no clue why; brakes were bleed twice but still same issue.
The contact owns a 2013 Ford F-150. While driving 55 mph, the brake pedal was depressed but failed to stop the vehicle. As a result, the contact crashed into another vehicle. There were no injuries and a police report was not filed. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the rear brake pads were saturated with brake fluid. The rear brake pads were replaced at approximately 18,000, 21,000, 35,000, 50,000, and 65,000 miles; however, the failure recurred. The manufacturer was notified of the failures. The VIN was unknown. The approximate failure mileage was 18,000.
The contact owns a 2013 Ford F-150. While driving 5 mph, the vehicle did not stop when the brake pedal was depressed. The brake pedal was depressed to the floorboard. The vehicle was able to be stopped; however, the parking brake had to be depressed. Upon inspection, the contact noticed that the brake fluid was depleted. The contact added brake fluid to the vehicle, but it depleted again 45 minutes later. The vehicle was towed to the dealer, but it was not diagnosed nor repaired. The manufacturer was notified of the failure. The failure mileage was approximately 42,000.
My son was driving to school, normal speed, pressed the brakes to stop at a stop light. He pushed the brake to the floor and the truck had no brakes, did not stop and slid in to the person ahead of him. Luckily, no one was hurt, but his vehicle sustained over $3000 in damages. The person ahead of him had no damages. Even now, the brakes are very light and you have to press down super hard. I am very nervous about him or anyone driving this vehicle. The dealer will do nothing about it. We purchased this vehicle in December of 2015.
Brakes requiring frequent service with brake pads breaking on passenger side and rotors needing turning. We have 50,000 miles on truck and brakes are scrubbing again. This will be the fourth time we have had to correct this problem.
On 05/03/16 I went to bring my 9500lb rv home from storage. While driving to the lot the truck brakes were fine. After hooking up the rv to the truck and pulling out of the lot the brakes were still fine. But as I approached a traffic light, I pressed on the brakes and nothing was there, no brakes at all. Red lights on the dash was the only warning I got, but not until it was to late. If not for the rv having brakes I would not have been able to stop. I was able to get the rv home. I put fluid in the brake reservoir. I then drove down the street (without rv) with brakes but after the third stop I lost all brakes. I was able to pull into a local repair shop and had them fix the issue. I was told the master cylinder was leaking all fluid into the brake booster, and when the mechanic removed the booster he poured fluid from the booster. Before I left my house I found no wet brakes or fluid in the engine compartment or on the ground. I was told the same by the mechanic. I called my Ford dealership and told him of the issue and he stated because I was outside my warranty (45000 miles) it would not have been covered. He made no menchin of the possible brake issues. I went on the internet to see if others had a similar issue and found out about the investigation. I'm writing you today to let you know this is happening without any warning. I have all the parts and the repair cost me $873.26. All streets were local streets. Several traffic lights. After I lost braking I was able to stop and enter my residential street by using trailer brakes and the emergency truck brakes. Thank you
Brake failure while pulling a travel trailer on I-95 in Virginia. The low brake fluid light came on and then the complete brake failure light came on and we had no brakes. I was able to coast to a stop on an uphill exit ramp. The vehicle and trailer had to be towed to a Ford dealership. Was told by the service manager at the Ford dealership that the master cylinder had failed and the fluid was pumped into the brake booster and contaminated the entire brake system.
Complete brake failure while pulling a travel trailer on I-95 in Virginia. The low brake fluid light came on, immediately followed by the brake failure light coming on. Fortunately, I was able to coast to almost a stop at an uphill exit ramp and then apply the emergency brake. The truck and travel trailer had to be towed to the nearest Ford dealership. The service manager told me that the master cylinder had failed and the brake fluid was pumped into the brake booster and contaminated the whole braking system. All parts needed to ne replaced.
A D V E R T I S E M E N T S
- St Johns, KS, USA