This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
AFTER SERVICE ON 04/12/2022, MY RECEIPT UNDER COMMENTS SAID, "REP LUG NUTS". THAT'S ALL. 44,286 MILES AT THAT TIME. I TOOK F-150 FOR OIL CHANGE & TIRE ROTATION AGAIN ON 2/22/2023, WITH 47,882 MILES ON TRUCK. SERVICE RECEIPT SAID THEY DID NOT ROTATE TIRES. I ASKED WHY, AND I WAS TOLD "BECAUSE LUG NUTS ARE WORN". I TOLD SERVICE MANAGER THAT YOU GUYS ARE THE ONLY ONES TO HAVE EVER REMOVED THE LUG NUTS, WHY ARE THEY BAD?" HE REPLIED, "BETWEEN YOU AND ME, FORD USED CHEAP LUG NUTS"......SO, ONLY 47,882 MILES ON MY TRUCK, LUG NUT REMOVAL ONLY DONE BY FORD, AND i HAVE TO REPLACE LUG NUTS. PLUS, THEY STILL CHARGED ME FULL PRICE FOR MY SERVICE OF OIL CHANGE AND TIRE ROTATION. FORD SHOULD REPLACE THE LUG NUTS AND ROTATE MY TIRES FOR FREE.
The contact owns a 2012 Ford F-150. The contact stated that upon taking the vehicle to an independent mechanic to replace all four tires, he was informed that the lug nuts on all four wheels were fractured and swollen. The contact stated that the lug nuts were replaced. Additionally, the contact stated that the tachometer and the speedometer needle had detached. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was approximately 100,000.
A D V E R T I S E M E N T S
- Oxnard, CA, USA