This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Ford F-150. While driving 20 mph, the vehicle downshifted into first gear and jerked forward. The contact stated that the vehicle's speed decreased rapidly. An independent mechanic was made aware of the failure and the following diagnostic codes were displayed: P0722, P0731, P1500 and P1548. In addition, the dealer cited NHTSA campaign numbers: 12V190000 (power train, exterior lighting) and 16V24800 (power train) as possible causes of the failure. The manufacturer and dealer were not made aware of the failure. The failure mileage was 126,000.
The contact owns a 2012 Ford F-150. While driving approximately 45 mph, the vehicle downshifted from sixth to first gear and decelerated abruptly without warning. The vehicle was taken to huntington Ford (2890 S rochester rd, rochester hills, mi 48307, (248) 852-0400) where it was diagnosed that the output shaft speed sensor failed and needed to be replaced and the power train control module needed to be reprogrammed. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 16V248000 (power train). The contact stated that the failure was intermittent. The manufacturer was notified of the failure. The approximate failure mileage was 84,500. The consumer stated the repair was made by huntington Ford on 12/1/17.
The contact owns a 2012 Ford F-150. While driving 65 mph, the vehicle hesitated to accelerate and lost power. The check engine indicator immediately illuminated. The contact managed to pull the vehicle over to the shoulder of the highway and the check engine indicator dimmed briefly. The contact called the nearest Ford dealer and was informed that since the check engine indicator was no longer illuminated, he should continue to drive the vehicle. The vehicle was taken to larry H. miller Ford lakewood, 11595 w 6th ave, lakewood, co 80215, (720) 643-1545) and repaired. The vehicle was taken back to the dealer and they added an air deflector per technical service bulletin: 13-08-01. The contact was concerned that the manufacturer did not issue a recall. The manufacturer was not notified of the failure. The failure mileage was 51,251.
Driving at 45-50 mph on a city road, the transmission downshifted from 6th gear to 1st gear abruptly. Transmission was approximately 135-145 degrees as displayed by dashboard digital display.
The contact owns a 2012 Ford F-150. While driving 50 mph, the vehicle downshifted independently into first gear. The contact stated that the vehicle decreased to 10 mph and the failure recurred twenty minutes later while driving various low speeds. A dealer was not contacted. The manufacturer was made aware of the issue and referred the contact to the dealer. The failure mileage was approximately 94,000.
- Taylorsville, NC, USA
Search CarComplaints.com for these popular complaint phrases...
When travel 70 mph on interstate truck shifted to 1rst gear. Pulled over with no accident. Turned cruise control off. Safely merge into traffic, started to accelerate and problem occurred again. Next stop was rest area. Turn vehicle off and restarted with no problem. Conducted test drive around rest area, once car got to aprox 15 miles shifted to 1rst gear and check engine wrench became lite. Contacted Ford roadside service and truck towed to nearest Ford dealer. Check viin for recalls. "my viin does not fall into recall" per Ford. Located recall 16S19 which describes the exact problem but my viin does not fall? dealer states repair cost but their are no parts available to fix. P/N AL32 7G276 D no assets available with no eta for delivery. Submitted cas13486115 awaiting resolution. 62K miles outside power train. Routine maintenance conducted in Sept 17 10 point inspection conduct. After discussions with service provider no preventive maintenance can done to prevent a future failure.
The contact owns a 2012 Ford F-150. When the accelerator pedal was depressed, the vehicle failed to accelerate and the rpms decreased. There were no warning indicators illuminated. The vehicle was towed to the local dealer (walker Ford, 17556 us hwy 19N, clearwater, fl, 33764) where it was diagnosed that the lead frame within the transmission failed and needed to be replaced. The vehicle was not repaired because the part was on backorder. There was no time frame for when the part would be available. The manufacturer was contacted and provided case number: Cas13485195. The contact was referred back to the service department of the dealer and awaited a return phone call. There was no additional assistance and the contact was referred to NHTSA. The VIN was unknown. The failure mileage was approximately 43,500.
2012 Ford F-150. Consumer writes in regards to violent bangs and jerks of the drivetrain while driving. The consumer stated after the recall repair was completed and the sudden shifts diminshed, but the violent bangs and jerks persisted. Updated 11/07/2017
The contact owns a 2012 Ford F-150. While driving 70 mph, the gear automatically shifted into first gear. Also, the wrench warning icon illuminated and the vehicle automatically went into limp mode. The contact pulled the vehicle over to the side of the road. When the contact turned off and restarted the vehicle, it performed normally. The vehicle was taken to the dealer (towne Ford, 1601 el camino real, redwood city, ca 94063) where it was diagnosed that the software needed to be reprogrammed. The vehicle was repaired, but the failure recurred several other times after the repair. The manufacturer was contacted at 800-392-3673 and stated that the VIN was not included in a recall, and the contact would have to pay for the repair. Case number: Cas-13431428 was provided. The approximate failure mileage was 94,000. Updated 8/6/18
While driving and accelerating my Ford F150 vehicle at approximately 35 mph, transmission dropped to first gear, which caused the vehicle to reduce speed quickly and wheels to lock up. Pulled off the road. Attempted to drive one more time and vehicle did the same action, while accelerating around 30-35 mph vehicle dropped to first gear and wheels locked up. Pulled over, shut off vehicle, then turned it back on. Placed vehicle in manual mode and was able to drive home. The next day I took F-150 to advantage Ford of stuart. Advantage Ford said it is lead frame that needs to be replaced. Researched on the internet similar problems with 2012 Ford F-150's and found a recall for Ford F-150's recall number 16S19. I searched my VIN on Ford's website and called customer care, and my VIN does not show on this recall. Then I came accross NHTSA number 16V248 which covers Ford F150's built in dearborn Michigan between February 11. 2011 and September 8, 2012. My Ford F 150 was built in August of 2012 according to the manufacturer. My VIN was obviously missed in this safety recall, and I would like a resolution to add my VIN number to this satety recall. I talked with Ford, and they started a case number cas-13394098.
1. transmission starts out in 1st gear. Pulling out into traffic transmission fails to shift and remains in 1st gear. Almost rear ended by oncoming traffic. Speedometer does not work and several other instruments not working. Pull to side of road, turn off ignition key. Systems resets, everything working. 2. after stopping at intersection transmission remains in 5th gear. Will not downshift and has no acceleration. Pull to side of road, turn ignition key off. Restart truck and transmission works again.
The contact owns a 2012 Ford F-150. While driving approximately 50 mph, the rear tires seized and the advance track warning indicator illuminated. The contact coasted the vehicle to the side of the road and was able to resume driving. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 16V248000 (power train). The manufacturer stated that the VIN was not included in a recall and referred the contact to NHTSA. The approximate failure mileage was 80,000.
Vehicle randomly shifts up and down. It will sometimes shift from 1st to 6th and then the vehicle does not go since it is in high gear. Other times, it will shift from 6th to 3rd. This happened while driving 70 mph on expressway, it shifted to 3rd and caused the vehicle to jerk. I researched and others have had similar issues. Took to Ford and they said it needs a new lead relay which will cost $600.
The contact owns a 2012 Ford F-150. While driving 50 mph, the gear automatically shifted from fifth to first gear without warning. The failure caused the vehicle to lock up. The contact shifted the gear into neutral and then into manual. The contact turned off and restarted the vehicle, and was able to drive in the automatic mode to the his residence. The vehicle was taken to the dealer (sands Ford of red hill, 602 main St. (rt. 29), red hill, pa 18076) where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted at 800-392-3673 and stated that the VIN was not included in the recall and asked the contact to call NHTSA. Case number: Cas-13299658 was provided. The approximate failure mileage was 91,000.
My 2012 Ford F150 has about 60K miles on it. I have been having transmission problems - shifting into higher or lower gears than it should, not shifting into gear, revving high with low power, the speedometer will show 0 mph a lot of times, and at one point it downshifted into first gear while I was driving 65-70mph on the freeway. Fortunately, that time nobody was behind me and I was able to safely pull to the shoulder. That only happened once. I was able to put it in park, turn it off, and turn it on again to get it going. The other issues have been happening a few times a day and I can get it to work and back but it's a little dicey when driving in traffic. I have to put it in park, turn it off and sometimes in reverse to get it going. I got a dtc P0720 a few days ago and then took it into the shop on Sept 18th. Jones West Ford, the Ford dealership in reno told me it was the lead frame and they would replace it for over $700. I started looking online to see if anybody had experience with this. Apparently there was a recall for my make and model and year, with my transmission, for trucks built at the plant where my truck was built at the time my truck was built. I called Ford customer service, but they and the dealership say my truck is not affected by the recall. It is however showing all the signs of an unsafe vehicle with the exact same problems that I am seeing in the recall (I guess Ford now calls it a "customer satisfaction program" 16N02). They said they would have to charge me, they didn't fix my truck, said the part is back-ordered and I should come and get my truck and take the chance of driving it. I asked for a loaner vehicle and they said no. After I picked it up, driving home in heavy traffic, the hood started to rise up. After they didn't fix my truck, they forgot to latch the hood. Very scary. Pulled to the side of the busy freeway, latched the hood.
The contact owns a 2012 Ford F-150. While driving 30 mph, the vehicle lost power and the wrench icon illuminated without warning. The contact stated that the vehicle coasted as if it were in the neutral position. When the accelerator pedal was depressed, the vehicle would not accelerate. The contact coasted to a nearby gas station, turned off, and restarted the vehicle to correct the failure. The contact stated that the failure occured on three occasions since September 23, 2017. Fletcher Ford in pineville, Missouri was made aware of the failure and stated that there were no recalls on the issue. The manufacturer was not made aware of the issue. The failure mileage was 60,000.
On 9/24/17 traveling at approx. 40 mph on a straight section of a rural state road the vehicle suddenly shifted to 1st gear with no action from the driver. The rear wheels skidded until the vehicle slowed down. It was a sunny warm dry day. Prior to this incident I have noticed on about 4 occasions recently that proceeding from a stop the transmission would shift from 1st gear directly to 5th which made it seem like the transmission was slipping, the vehicle would have little to no acceleration, it would need to be stopped, then would proceed normally. Ford has 2 customer satisfaction safety recall programs: 16N02 and 16S19 that were created to correct the exact issue that I describe and apply to 2011 and 2012 F-150's that were built in dearborn between 2/11/11 and 9/8/12. My F-150 built in dearborn on 8/19/12 which is between the date range. Both the Ford dealer and Ford customer service have told me that the truck is not part of the program when they search the VIN #. it appears that one or more vehicles experiencing this vetted problem are still out there with unsafe defective components. At this time Ford is unwilling to make the repairs.
The contact owns a 2012 Ford F-150. While driving different speeds, the vehicle stalled and the transmission warning indicator illuminated. The vehicle was able to be restarted, but the failure recurred. The vehicle was taken to the dealer (hall Ford in elizabeth city, nc, 877-475-0723) where it was diagnosed that the transmission needed to be replaced. The manufacturer was made aware of the failure and stated that there was no recall. The contact was referred to NHTSA. The vehicle was not repaired. The failure mileage was approximately 60,000.
Driving about 70 mph the vehicle experienced a lack of acceleration, depressing the gas pedal would only accelerate very slowly; speedometer went down to zero, RPM gauge went to zero, instant mpg display went to zero, service engine light came on. Pulled over in highway and requested a vehicle health report; the report indicates "restraints indicator lamp warning". after parking and turning vehicle off/on, problem goes away, however it was difficult to move from the leftmost lane to the right side of the road with limited acceleration. This is the third time I have experienced this in the last two weeks, a report was also submitted for that case.
A D V E R T I S E M E N T S
- Broomfield, CO, USA