This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Ford F-150. While driving approximately 55 mph up a hill, the transmission abruptly downshifted and smoke was present coming from the engine compartment. The vehicle was towed to an independent mechanic who diagnosed that the connect in the transmission line malfunctioned and caused transmission fluid to leak from the vehicle. The transmission lines were repaired, but the vehicle continued to malfunction. While driving up a hill, the transmission abruptly downshifted. While driving down a hill, the transmission would not properly shift. The vehicle was taken to bob maxey Ford of howell (2798 East grand river ave, howell, mi) where the lead frame was replaced. The contact was informed that metal shavings were also present inside the transmission, which was not repaired. The contact indicated that the vehicle was previously repaired per service program number: 19N01B to reprogram the transmission. The manufacturer was notified of the failure and provided case number: 24445319. The failure mileage was 96,000.
I was casually driving on the highway just outside of atlanta when all of a sudden I felt a jolt in the rear end and my advanced traction control turned on and stated that there was a problem. I pulled over and called a tow truck to take it to the Ford dealership for service. The dealership advised me that somehow my rear axle differential had snapped on the rear driver side. They stated that usually they see that in high lifted trucks or with towing something heavy. My truck is standard lift and I do not tow any trailers and I am thinking it could possibly have been a factory defect as my truck is still pretty young and has only 114000 miles
The contact called on behalf of [xxx] who owns a 2012 Ford F-150. While the vehicle was reversing out of a parking lot, the steering seized and the service advancetrac warning indicator illuminated. The vehicle was taken to harrison Ford (820 N main St, wellington, oh 44090, (888) 684-4989) where it was diagnosed that the power steering gear was faulty and needed to be replaced. Vehicle was repaired. The contact referenced NHTSA campaign number: 14V316000(steering), but the VIN was not included in the recall. The manufacturer was notified of the failure and did not assist. The failure mileage was 120,000. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2012 Ford F-150. While driving 75 mph, the vehicle downshifted independently and the engine revved to 4,000 rpms. The contact immediately decreased the speed to 60 mph and the vehicle independently shifted back into drive. The vehicle was not taken to the dealer. The manufacturer was not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 70,000.
The contact owns a 2012 Ford F-150. The contact took the vehicle to byers Ford (1101 columbus pike, Delaware, oh 43015, (888) 350-4405) where it was repaired per NHTSA campaign number: 19V075000 (power train). While leaving the dealer, the contact noticed that the gear shifting was different and it would slowly shift into gear. The contact also noticed that the brake pedal felt spongy and difficult to depress. The vehicle failed to respond when the brake pedal was depressed. Within the past three months, the contact had to add four bottles of antifreeze to the transmission and the engine overheated. In addition, the service brake, engine hot, and transmission hot warning indicators illuminated. Occasionally, when the vehicle was stopped or idling, the air conditioner blew hot air and the windows failed to function. The vehicle was taken back to the same dealer and was informed that there was a failure due to manufacturer recall number: 19S07 (power train). The repair was incomplete and the contact was informed that the vacuum pump failed and the transmission needed to be replaced. The vehicle was not repaired. The contact stated that the brakes operated intermittently. The manufacturer was not notified of the failures. The approximate failure mileage was 115,000.
- Ostrander, OH, USA
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While driving my truck will automatically change gears and the speedometer will go to zero. Sometimes it will drop into a low gear, sometime it will jump into and higher gear. On two occasions now my truck has gotten stuck in 5th gear while driving on the highway. When I come to a complete stop it wont downshift below 3rd gear. Both times this has happened the speedometer seems to short out as well and goes to zero. If I turn the truck off when this happens the transmission resets and all gears work until the next time it occurs while driving. Overall this has now happened 4 times over the past month. I took the truck to the dealership for a transmission related recall, they reprogramed the transmission and the issues has continued to happen. This is a safety hazard and should be address immediately by the Ford Motor Company.
Upon startup engine makes a terrible rattle knock noise, upon investigation we came to the conclusion that timing chain stretched and or tensioners and cam phasers may have failed. That is until the oil pressure is high enough to correct this issue
The contact owns a 2012 Ford F-150. The contact received a recall notification for NHTSA campaign number: 19V075000 (power train). Butler county Ford (400 S main St, butler, pa 16001, (724) 287-2766) performed the recall repair. After the repair, the speedometer malfunctioned and several unknown warning indicators illuminated on the instrument panel. The contact returned the vehicle to the dealer the following day. The dealer stated that the manufacturer would not authorize additional repairs to replace the molded lead frame because the vehicle had a restructured title. The contact wondered why the dealer did not inform him of the restructured title during his initial visit. The failure mileage was 88,400.
Vehicle shows huge wrench on screen. Speedometer/odometer stops working and only have 3rd and 5th gear. Next the truck violently downshifted to 1st gear. Took to the dealer to have recall fixed. They said they reset the computer and downloaded new software. 2 days later, truck was stuck in 1st gear. Pulled over, restarted it and seemed fine. Now about once a day, will suddenly shift into 1st at any speed again. Seems like they never fixed. Back in the shop now so let's see what happens. Loss of work, and my safety is a huge concern. Paying for a vehicle that is truly unsafe!
While driving at 60mph the transmission shifted into first without warning, causing a sudden loss of control of the vehicle almost causing multiple accidents as I was in the middle of rush hour traffic. The sudden down shift over spun the motor, resulting in a lower engine knock which a certified Ford technician believes is the result of a bearing failure. Even though the technician performed a cylinder leakage test in which no indication of valve interference was identified, the Ford engineer he was dealing with said he had seen this issue before! this is the same recall issue that has caused multiple accidents! there are dozens of blog posts where this issue has caused, at the very least, multiple trips to the dealerships and in rare cases (not including mine), engine failure. I have calculated the engines RPM's using the formula: Axle ratio X vehicle speed X transmission ratio X 336.13) / tire diameter = engine speed. At the time of the incident, the engine's RPM's were at an estimated 9,074 RPM's [(3.55 X 60mph X 4.17 X 336.13)/32.9]. the tachometer only goes to 7,000 RPM's! there are two recalls (19N01 and 19S07) that can cause intermittent shifting into first. The day before the incident, I went to the local Ford dealership and was told they couldn't get me in for recall fixes because they needed to "take care of their paying customers first." I have talked with four different Ford customer service representatives, the answer has been the same; "there is nothing Ford Motor Company can do for you at this time." I feel Ford has been very neglectful in taking responsibility of this issue, not only for myself but the countless other people that have had similar problems.
Secondary timing chain link came apart soon after I bought the truck in 2015 at 66,000 miles my warranty paid for it. Now it is happening again but on the other side of the engine. 2 time chain links fall apart. Ford is not paying for this because my warranty was up 2 months ago and it is not a pre certified truck, miles are 120,066 miles. 2 timing chain links break in 4 years"??????" the technicians at santa maria Ford said they have never seen anything like this before. Ford is denying to pay for this repair!!!!!!!
My 2012 Ford F150 has an automatic transmission 6R80. While going 15-20 mph the transmission suddenly and violently downshifts from 2nd to 1st causing the rear tires to slide.this has happened repeatedly. The Ford dealership has completed all the known service bulletins which include a software update and a lead frame replacement. This is a dangerous issue on slick roads.
After the transmission recall, to prevent the vehicle from downshifting into first gear when at speed, the truck's mileage has dropped drastically. Although not a safety issue, it has not been addressed by Ford through complaints to it dealerships.
Driving 75mph towing boat. Truck shifts into 1st gear. Redlined engine, many noises, slipping transmission, step on pedal to accelerate, it goes to 5K before shifting. Almost caused major highway disaster. Now my family is afraid to ride in vehicle. Also when first start up no brakes. Recalls where done for both, did not fix either.
The truck was in park I had stepped out to check the mail with my children in the truck the next thing I knew my truck was moving like it was in gear I jumped in pressed the break and it still showed it in park I pushed into park harder and it stopped.. I was not on a hill or anything to make it roll and it was actually moving like it was put into gear
I purchased my vehicle used from a Ford dealership in 2017. I brought it in a few months after I purchased it due to rear tires locking up and a sudden downshift. Was told no codes were found wrong and they couldn't duplicate the issue. April 30, 2019 had to have it towed back in. Was informed of a recall on lead mane frame for first time. After replacing lead frame vehicle still will not preform properly and I have now been told entire transmission needs to be replaced. I haven't received any letter nor made aware at time of purchase of any recall. Ford continues to refuse any remedies to justify this problem. I'm a single mother of 3 and am outraged by the companies failure to notify me of this safety recall. The company refuses to help because my mileage is 152,000 miles. 2,000 over the extended warranty for recall. If I would have been notified in a timely manner of this faulty transmission and possibly deadly recall I would have immediately tended to it. My children are my world and Ford cares less about their safety and mine and it is wrong. Please help me and my babies.
My vehicle was serviced for recall 19S07 regarding unexpected downshifting in to first gear while driving. After my vehicle was serviced, my truck began downshifting in to first gear while driving. A new recall 19S19 was issued for improper/insufficient repair of original recall 19S07, however my vehicle's VIN is not yet showing up under this new recall, but my vehicle is still downshifting in to first gear while driving
The contact owns a 2012 Ford F-150. While driving approximately 45 mph, the vehicle downshifted into first gear on its own. The contact had to pull the vehicle over to the side of the road. The vehicle was turned off and restarted, but the same failure occurred. The vehicle was towed to bishop Ford (1440 us-6, bishop, ca 93514) where it was diagnosed that the lead frame of the transmission failed and needed replacement. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 71,392.
Times when I'm driving I used get jerks when shifting gears, I took it to the Ford service center they told me that there was recall to adjust the software update. This has been happening since 2012 few months after I had purchased the vehicle. I gave it to the Ford service center to update the software. Few days after I felt it again but didn't felt it again some time. After a month wiles driving from 4th to 6th gear shift, I got a big jerk from 4th to 6th gear shift as if I thought the transmission might lock in the middle of the road while I was driving. Right after that I took it back at the Ford service center and they schedule an appointment for me on Monday june17th 2019. I'm writing this because I asked few people I know who owned F150 and they told me the same thing. This could have severe accident wile driving in the middle of the road.
A D V E R T I S E M E N T S
- Howell, MI, USA