This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have taken my truck in to the dealership for 2 years now on multiple occasions with a loud screeching noise coming from the transmission. The dealership replaced many parts outside of the transmission per the recommendation of the warranty company. The truck is now not in safe driving conditions. It is now dropping down in first gear at 65 mph. I see where there was a recall on 2011-2013 select vehicles with the same problem. The shifting down to first happens all the time now and has put me in a difficult situation on the highway with nearly crashing. When it downshifts at speeds between 45-65 it will not continue to drive safely, it will only go at low speed in a jerking motion. The service director at capital Ford in charlotte, nc dealership where I bought it from said that they have made many attempts to fix it but have not yet pin pointed the problem. The truck is now out of warranty and is stating that I will have to pay for a new transmission. Please advise.
The contact owns a 2012 Ford F-150. The contact took the vehicle to wynn odom Ford (4743 Washington St, la grange, nc 28551, (888) 452-6761) to be repaired per NHTSA campaign number: 19V075000 (power train). The service manager informed the contact that there were more advanced failures than the recall repair and advised him to call the manufacturer to get further authorization to repair the vehicle. When the contact called the manufacturer on March 25, 2019, he was informed that the recall repair had been completed and they could not assist. The contact was promised to speak with a service manager who said that the recall only authorized the reprogramming and further authorization and a case number were needed to get the repairs completely done. When the vehicle accelerated to shift into a higher gear, it shifted into neutral instead and slowed down to a lower speed. The contact was not assisted or assigned a case number. The vehicle was repaired. The contact was denied being able to speak to a supervisor. The failure mileage was 99,500.. consumer received second recall was issued. Consumer took the vehicle to recall serviced. Vehicle still not shifting properly, in fact it seems to be worse. Serviced 5-28-19.
Vehicle in forward motion at low and highway speeds. Transmission shifts unexpectedly! low gear-high gear-4WD-park!!! especially dangerous on highway. Need to have repaired to ba able to drive safely.
I bought it with @ 10,000 miles on the odometer. I have had nothing but [xxx] with it from day one. First off I put two new front rotors and brake pads all the way around and both idler pulleys were squealing so I replaced them. Then at @ 19,000 miles I had to replace both cvj half shafts. Now at 45,000 miles they are both shot again the cvj half shafts are. On the first of January this year I was driving down the road and the vehicle was running good suddenly it began to cut out and the power fell off on its face. I purchased an obd11 code reader to try and diagnose the problem. It tells me that random misfire detected and that cylinders 5 6 7 8 are misfiring. Let me just say that 4 months later after going thru everything from the plugs wires injectors and replacing the fuel pump module assembly it is still not running and I'm at my end of trying to get the peice of $*** running. There is no way in [xxx] at 45,000 miles on the vehicle that I should be having all the [xxx] with the vehicle. I live in New Mexico and we do have a lemon law here. I am beyond the shadow of a doubt sure that this truck is a [xxx] lemon. Parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2012 Ford F-150. While driving various speeds, the vehicle downshifted into first gear without warning. There were no warning indicators illuminated. The vehicle was repaired per NHTSA campaign number: 19V075000 (power train) by brandon Ford (9090 E adamo dr, tampa, fl 33619, (813) 246-3673), but the failure recurred. The vehicle was not repaired again. The manufacturer was made aware of the failure. The failure mileage was 130,000.
- Brandon, FL, USA
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The contact owns a 2012 Ford F-150. The contact received notification of NHTSA campaign number: 19V075000 (power train). The contact stated that big mike naughton Ford (located at 150 S havana St, Aurora, co 80012, (303) 343-1900) exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and stated that the part was not available. The contact had not experienced a failure. Parts distribution disconnect.
For over 2 years now an issue with the driver tran module has been causing my truck to go from any gear into first, locking tires up and causing issues while driving at any speed. ** safety recall was made on driver tran module **. however, my truck is now in worse condition without a fix to the issue, but my truck is now shutting the entire computer module down and I have further transmission issues.
Truck currently has a recall on it due to it going into first gear unexpectedly. Took truck to closest dealership two weeks ago and had the recall service completed. Was told to expect my check engine light to be on for three or four days. When it stayed on a week I called them back to discuss the light still being on. Rescheduled a follow up appointment for April 12. On April 5 and April 7 the truck had the same problem that the recall was supposed to fix. Going approx 50mph when the truck went into first gear with wheel hop and some fish tailing. When this problem occurs the instrument panel will basically go to all zero's and it takes the truck being turned off for the computer to reset and allow truck to drive normally. Just wanted to document here since truck goes back to dealership tomorrow.
The contact owns a 2012 Ford F-150. While driving various speeds and downshifting gears, the contact heard a loud abnormal noise. There were no warning indicators illuminated. The failure occurred intermittently. Five star Ford stone mountain (3800 us-78, snellville, ga 30039, (678) 384-4242) was contacted and stated that the failure was typical. The vehicle was not diagnosed or repaired. The vehicle was previously repaired per NHTSA campaign number: 19V075000 (power train), but the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was 59,000.
The contact owns a 2012 Ford F-150. The contact stated that the transmission warning indicator illuminated. The vehicle was serviced per NHTSA campaign number: 19V075000 (power train) by mainer Ford (1724 234th St nw, okarche, ok 73762, (405) 241-9011), but the remedy failed to repair the vehicle. The contact mentioned that the transmission warning indicator remained illuminated after the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. The VIN was invalid.
The contact owns a 2012 Ford F-150. The contact received notification of NHTSA campaign number: 19V075000 (power train). The contact called dick smith Ford at 816-353-1495 (located at 9505 E state rte 350, raytown, mo 64133) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2012 Ford F-150. While driving 60 mph, the vehicle randomly downshifted into first gear and the transmission warning indicator illuminated. The vehicle was taken to an independent mechanic, but the cause of the failure could not be duplicated. The vehicle was not taken to a dealer and was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The approximate failure mileage was 120,000.
On hwy 65mph accelerating speedometer reading went to zero, transmission auto downshift. Had to pull over restart and then both the speedometer and transmission worked. After this several starts the speedometer doesn't work and transmission won't shift out of 1st gear
Experienced unexpected downhift into first gear at highway speed. Transmission was erratic in gear selection with corresponding tachometer and spedometer oscillations.had six occurences with various degrees of severity.called Ford help line.all they said was that there were no recalls on this vehicle. Vehicle is " unsafe " to drive. Got the truck into the Ford dealer and hadf it coded. Truck was showing codes for defective output speed sensor. The " lead frame " had to be replaced at " my expense ". no reprogramming was done because there was " no recall " at that time. The root cause was repaired but there was still the possibility of a violent down shift event. I have since received notification of a expanded recall to reprogram and prevent the dramatic and violent downshift issue. I am going to get the truck in asap to get this done. The original recall language stated that if the vehicle was having the downshift issues and tested positive for defective output speed sensor that Ford would " replace the lead frame and reprogram " free of charge and also warrantee the components for I think 150,000 miles. I feel that I have had to make this vehicle " safe to drive " at my expense. The real fix is to replace the lead frame and reprogram. I was just lucky that there was no oncoming traffic when I experienced the dramatic down shift into first gear and had to manuver to the shoulder of the road. I feel bad for any one else that has to go through this. Ford is getting off on the " cheap ' by not doing the " complete " fix. Very !!!!!!!!! unhappy Ford owner.
The contact owns a 2012 Ford F-150. The contact received a recall notice for NHTSA campaign number: 19V075000 (power train). The vehicle was taken to autonation Ford littleton (8252 S broadway, littleton, co 80122) where they reprogrammed the transmission control module. One week later, the contact had to take the vehicle back to the dealer because the transmission was unexpectedly downshifting into first gear. The dealer stated that the transmission needed to be replaced. The manufacturer was contacted. The vehicle was currently at the dealer. The failure mileage was 99,000.
The 19S07 recall service was performed on 3/19/19 at bob tomes Ford mckinney tx. Today, 3/20/19 the downshift occurred on the way to work. I was traveling at approximately 45 mph and it downshifted to 1st gear. I thought this is what the recall was supposed to fix?
The contact owns a 2012 Ford F-150. While driving approximately 55 mph, the vehicle suddenly downshifted. The contact pulled the vehicle over to the side of the road and then drove to hardy family Ford (1255 marietta hwy, dallas, ga 30157) where it was diagnosed that the transmission needed to be replaced. The contact received a recall notification for NHTSA campaign number: 19V075000 (power train). The vehicle was taken to an independent mechanic and repaired. The manufacturer was notified of the failure. The approximate failure mileage was 150,000.
My transmission was shifting out of 6th gear into 1st gear. This was updated by a computer fix that keeps it from shifting to 1st gear but into 5th instead. Ford has a customer satisfaction program 16N02 that addresses the same problems I am having and a fix for it. My truck was built at the plant indicated, in the time frame indicated and gives the engine codes as indicated by the bulletin. I have contacted them about it and despite all these findings am being told that it is not their problem to fix. My mileage is below the 150K threshold that is set for this warranty extension on the lead frame problem. Their fix to stop it from shifting to 1st gear reduces the chance for a major accident but their refusal to fix the problem in the lead frame still leaves this as a safety issue. A down shift at speed to 5th gear still causes an unindicated and uncontrolled slow down of my truck, the loss of speedometer is also apparently causing some problem with the passenger side airbag when this occurs as I MA getting a message to remove objects from the passenger seat when this occurs. My local Ford shop will not try to warranty this problem, I have made 2 different contacts at Ford concerning this and they all say it is not one they have marked for having this problem. I can't help that it is not one they thought might be affected, I can only say that it has been and can't get it repaired by them.
The contact owns a 2012 Ford F-150. While driving between 30-50 mph, the gear shifter switched into neutral and caused the engine to rev. The failure eventually caused the vehicle to lose power. The vehicle was taken to salinas valley Ford Lincoln (1100 auto center cir, salinas, ca 93907) where it was diagnosed that the transmission control module needed to be replaced. The manufacturer was notified and did not assist. The vehicle was not repaired. The approximate failure mileage was 52,000.
A D V E R T I S E M E N T S
- Charlotte, NC, USA