This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Ford F-150. While driving approximately 35-45 mph, the contact turned on the defrost. Less than ten minutes later, the rear passenger side window exploded. There were no indicators illuminated before or after the failure. The vehicle was driven to the contact's residence. Stevens jersey city (740 NJ-440 jersey city, New Jersey 07305) was notified and stated that they could not diagnose the vehicle without someone assuming responsibility for payment. The Ford manufacturer was contacted and stated that there was nothing they could do either if there was no recall on the vehicle. The vehicle was not repaired. The approximate failure mileage was 45,118.
Rear widow defroster stopped working. Ford will not make repair under vehicle premium extended warranty. Vehicle sitting still idling, rear window defrost stopped working. Rear window defroster will not come on. The vehicle had only been driving for 56,000 miles.
Yesterday was our first cold morning of the season. I had a dentist appointment in the morning. Drove to the appointment. Came out and the passenger side section of the sliding, heated rear window had shattered. The vehicle was parked and unoccupied at the time. In looking online it appears this is a common, unaddressed issue with this model.
- Grosse Ile, MI, USA
Search CarComplaints.com for these popular complaint phrases...
To whom it may concern, this compliant is forwarded to you in due time. Too many times when driving back from my families home in pa, I encounter dangerous conditions on the road with regard to large dump trucks that carry stone. This morning it happened again, when I passed a said truck, rocks came out of the top of the bed, hitting my hood and windshield in several areas. It goes without say how dangerous this matter can become. The situation is even worst, if your passing when the road in bumpy. I travel East from pa, route 15, route 206, route 80, route 46 and route 3. I had to replace windshields before, because of rocks flying off of dump trucks. Please look into to this matter, before this issue causes more accidents. There must be regulations, that can be more strictly enforced. Thank, you [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
The contact owns a 2012 Ford F-150. While driving approximately 30 mph, the rear driver side window panel shattered. The vehicle was driven to the dealer where it was determined that the window was not covered under warranty. The manufacturer was not notified of the failure. The vehicle was repaired. The VIN was invalid. The approximate failure mileage was 87,000.
The contact owns a 2012 Ford F-150. While driving on the highway the rear window shattered on the driver's side. The manufacturer indicated that there was no recall and recommended that the vehicle be taken to a dealer for diagnostic testing. The approximate failure mileage was 80,000. Updated 05/05/17
Started vehicle, left driveway, turned on rear window defroster, and less than a minute later while driving straight at 40mph down a city street, heard an extremely loud pop. Initially thought something hit the truck it was so loud. But then looked in the rear window and realized it had shattered.
While backing up over a small snow pile on driveway, left pane in back window shattered for no reason. Was going slow and turning at the same time, trying to back into garage.
The contact owns a 2012 Ford F-150. The contact stated that while driving at 10 mph, the rear window defroster system failed to operate without warning. The contact stated that approximately three minutes later, the window shattered. The vehicle was taken to a dealer but was not able to be diagnosed until the window was replaced. The vehicle was not repaired. The manufacture was notified of the failure. The approximate failure mileage was 42,000.
Passenger side rear windshield explosion and small fire when rear defroster was engaged. Vehicle was idle in school carpool line when white smoke appeared to be forming near rear window. The vehicle behind me started beeping and pointing to my rear window. Suddenly the window exploded with a sound like a rifle report and the glass spiderwebbed on the window. I immediately turned off all climate controls and inspected the damage. The trim was smoldering from the electrical fire and after getting home I took photos and started to investigate the problem as well as contact the dealer. The dealer said there were no recalls and the repairs would likely be out of pocket or via insurance claim. There have been numerous reports involving this issue and the malfunctioning rear defroster system. There is a tsb on the faulty system. Yet there is no effort taken by Ford or the ntsb on mitigating consumer safety risk. Glad my kids had exited the vehicle minutes prior or they may have been hit with small glass shards. This issue remains today as a potential hazard to consumer and public safety and needs to be addressed by the Ford Motor Company.
Rear glass on Ford F150 shattered approximately 2 seconds after I turned on the rear defogger while driving at slow speed on a straight road in a residential subdivision.
Was driving vehicle at 55mph heard a loud bang. Sounded like an explosion! the sound startled me almost causing an accident. The rear window had shattered. Pulled over and got out, the bottom right corner of the window was on fire. Not realizing what was happening I attempted to pour water on it. It continued to burn, then I quickly took a rag from inside the truck and began to try an put out the fire. Between that water, rag and a screw driver the fire was finally out. The fire that was burning was very odd in nature nothing I had ever seen before. I immediately looked the incident up online and saw that this has happened hundreds of times Ford Motor Company is fully aware but will not cover it unless entire vehicle is still under warranty. This is totally a danger to society! this almost caused an awful accident.
While driving I heard a loud pop followed by a strong smell inside the cab of the truck. Earlier in the day I had used the rear defroster and when I tried to use it just before this loud pop, the light on the dash button would not come on. Unbeknownst to be at the time, as it was dark out, 1/3 of my rear window had shattered. The next day in the light I found the window damage. The window clearly exploded outward, as the remaining glass was pushing outward and the broken glass was in the bed of the truck. Ford refuses to repair the issue, as it says it is glass, but it seems clear the defroster has a role in causing the glass to break, evidenced by the no longer functioning button and the burning smell when it happened.
I drove to my doctor's office and parked. I heard what sounded like ice falling on my back window (it had been frosty that day). I didn't notice the damage at that time. I then drove to another location and heard it again, and when I exited the truck and circled around the back, I saw the shattered glass panel and small hole on the passenger's back window. I had used the defrost button that day. I have since cleared the panel of glass pieces and secured a temporary panel in place. This glass panel is right behind my 6-year-old son's booster seat, where he always sits.
2012 F150 ecoboost rear power window shattered spontaneously after turning on defrost. Vehicle was stationary at the time and has 38,000 miles on it. Ford Motor Company has refused any compensation for this known problem documented by multiple other Ford F150 owners. My local dealership documented and photographed the shattered window. I will be out of pocket $1000 to repair this. Time for Ford Motor Co to admit a problem here and issue a recall.
The contact owns a 2012 Ford F-150. While driving at a low rate of speed, the rear window and side view mirrors were foggy. The contact applied the rear defroster and the rear glass shattered without warning. The manufacturer was notified of the failure and provided no solution other than suggesting that the vehicle be taken to the dealer for diagnostic testing. The approximate failure mileage was 68,000.
A D V E R T I S E M E N T S
- Chesapeake, VA, USA