This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Approximately one year ago, the side mirror and rear window defrosters stopped working intermittently. A Ford dealer checked the rear window on 1/3/2017 and told me the only way to fix the problem was to replace the entire rear window. I decided not to complete the repair due to cost. On 1/21/2017, the rear defroster was working and I turned it on shortly after starting the vehicle. After about 15 minutes of driving, while driving slowly on a residential street, I heard a loud bang. My daughter started crying in the rear seat and asked me what happened to the back window. The passenger side rear window had completely shattered. There was no evidence of an impact or anything that could have broken the window besides the rear defroster being turned on.
- Jackson Center, PA, USA
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- Jackson Center, PA, USA