This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Ford F-150. The contact stated that the brake vacuum pump was defective causing the brake pedal to be soft whenever depressed. The contact had initially taken the vehicle to a dealer where they repaired the vacuum assist pump under warranty. A few months later, the contact stated that the failure returned, and the vehicle was taken back to the dealer. The contact was informed that the vehicle was no longer under warranty. The manufacturer was also notified of the failure and referred him to NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 100,000.
While traveling with the flow of traffic (40-45 miles) an hour I had a collision with cars in front of me. As a result of the collision I was knocked unconscious. Dazed and injured I could not recall the details of the moments just before the collision, to the police. All that I could remember was trying desperately to stop the vehicle but it would not stop. After the accident no one seems to believe me and even my insurance carrier is not interested in looking into the possibility that the brakes failed or the cruise control malfunctioned. The consumer referenced NHTSA action number EA15006. He believed his accident was due to a brake system defect. Updated 05/19/16.
- Sequim, WA, USA
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- Seneca Falls, NY, USA