As of 1/17/2018, we had our 6th non-Ford after-market steering rack installed and this also leaked causing our Ford garage to make the decision to replace the steering fluid pump. From the very beginning of this problem, in October 2016, I made my request for an actual Ford steering rack and not an after-market part. My local Ford dealer informed me that this Ford part would be not be available until March 2017. It is now January 2018, almost one year later, and my steering rack started leaking again and still I'm being forced to accept installation of yet another after market part!!!!! THIS IS TOTALLY UNACCEPTABLE!!!! I will be charged for labor for the installation of this 6th steering rack in an 11-month period of time!!! At this point, they are still researching the origin of the problem.
To say the least, we are totally disgusted with the lack of integrity that Ford has shown regarding an ongoing problem. In our research on the net, we also discovered that many Ford customers have had the same or similar steering issues, and we note that Ford is not being ordered to initiate a class action lawsuit. In our family alone, in addition to our Ford F-150, two of our brothers and one nephew have also had steering problems that required expensive repairs. We are all totally disgusted with Ford's lack of integrity or desire to correct an obvious problem on their part.
Be certain of this fact, not only will we NEVER PURCHASE ANOTHER FORD VEHICLE, but we will discourage any relatives or friends from purchasing a Ford vehicle (as will our brothers and nephew!)
Update from Feb 5, 2018: I have my truck back in the Ford garage (visit #5) just 10 days from the last visit which was supposed to be resolved by replacing my power steering wheel pump along with hoses and a 5th steering rack which also leaked. So far, we have close to $2,000 invested in this unresolved faulty power steering issue. The failure of 5 separate after-market steering racks and now a power steering wheel pump should be sufficient motivation for Ford to produce their own part. The only way I will be satisfied is to be reimbursed for all of my garage bills and have an actual Ford steering rack installed. If that doesn't resolve the situation, then I want Ford to buy back my truck at the current market value for this low-mileage 2010 F-150 truck (51,000).
A D V E R T I S E M E N T S
As of 1/17/2018, we had our 6th non-Ford after-market steering rack installed and this also leaked causing our Ford garage to make the decision to replace the steering fluid pump. From the very beginning of this problem, in October 2016, I made my request for an actual Ford steering rack and not an after-market part. My local Ford dealer informed me that this Ford part would be not be available until March 2017. It is now January 2018, almost one year later, and my steering rack started leaking again and still I'm being forced to accept installation of yet another after market part!!!!! THIS IS TOTALLY UNACCEPTABLE!!!! I will be charged for labor for the installation of this 6th steering rack in an 11-month period of time!!! At this point, they are still researching the origin of the problem.
To say the least, we are totally disgusted with the lack of integrity that Ford has shown regarding an ongoing problem. In our research on the net, we also discovered that many Ford customers have had the same or similar steering issues, and we note that Ford is not being ordered to initiate a class action lawsuit. In our family alone, in addition to our Ford F-150, two of our brothers and one nephew have also had steering problems that required expensive repairs. We are all totally disgusted with Ford's lack of integrity or desire to correct an obvious problem on their part.
Be certain of this fact, not only will we NEVER PURCHASE ANOTHER FORD VEHICLE, but we will discourage any relatives or friends from purchasing a Ford vehicle (as will our brothers and nephew!)
Update from Feb 5, 2018: I have my truck back in the Ford garage (visit #5) just 10 days from the last visit which was supposed to be resolved by replacing my power steering wheel pump along with hoses and a 5th steering rack which also leaked. So far, we have close to $2,000 invested in this unresolved faulty power steering issue. The failure of 5 separate after-market steering racks and now a power steering wheel pump should be sufficient motivation for Ford to produce their own part. The only way I will be satisfied is to be reimbursed for all of my garage bills and have an actual Ford steering rack installed. If that doesn't resolve the situation, then I want Ford to buy back my truck at the current market value for this low-mileage 2010 F-150 truck (51,000).
- Patti S., se, PA, US