My 2010 F-150 XLT has spider web cracks on the headlamp housing both sides. I have kept my vehicle in a garage every night. I have a friend who has a 2009 F-150 that has 65,000 miles and his have no cracks. I called Maxwell Ford in Austin which is where I purchased two vehicles in January 2012, and was told it's plastic and they could not do anything about it. These cracks did not develop from rocks or other things striking the headlamps. It looks to me that it is some type of defect and I have taken photographs of them for you to see. I want them replaced. I have an extended warranty from the dealership on my vehicle. The spider web cracks can be a safety issue in the headlamp performance.
REPLY FROM FORD:
Hi William,
My name is Charles and I am from the Ford Customer Relationship Center (CRC). Â I received your email regarding your 2010 Ford F-150 XLT.
I am sorry to hear that the headlamp housing of your vehicle has spider web cracks. Â I understand that you are seeking this to be replaced. Â For now, I recommend that your vehicle be inspected by a Ford dealership to determine the cause of any symptoms your vehicle may be experiencing. Â They have factory trained technicians, the most current engineering service information, and the specialized equipment to resolve your vehicle concerns. Â Please note that the vehicle needs to be diagnosed first before any decision regarding financial assistance can be made.
You may check out www.owner.ford.com to locate a dealership near you.
Thank you for contacting Ford Motor Company. Â
Sincerely,
Charles, Customer Relationship Center, Ford Motor Company
...I took my vehicle into Bird Kultgen Ford and they wrote a ticket on this problem. They took photos of both headlamps then emailed them to Ford. Ford response is sorry this is not covered under any warranty because it was purchased as Certified Pre Owned Vehicle.
A D V E R T I S E M E N T S
My 2010 F-150 XLT has spider web cracks on the headlamp housing both sides. I have kept my vehicle in a garage every night. I have a friend who has a 2009 F-150 that has 65,000 miles and his have no cracks. I called Maxwell Ford in Austin which is where I purchased two vehicles in January 2012, and was told it's plastic and they could not do anything about it. These cracks did not develop from rocks or other things striking the headlamps. It looks to me that it is some type of defect and I have taken photographs of them for you to see. I want them replaced. I have an extended warranty from the dealership on my vehicle. The spider web cracks can be a safety issue in the headlamp performance.
REPLY FROM FORD: Hi William,
My name is Charles and I am from the Ford Customer Relationship Center (CRC). Â I received your email regarding your 2010 Ford F-150 XLT.
I am sorry to hear that the headlamp housing of your vehicle has spider web cracks. Â I understand that you are seeking this to be replaced. Â For now, I recommend that your vehicle be inspected by a Ford dealership to determine the cause of any symptoms your vehicle may be experiencing. Â They have factory trained technicians, the most current engineering service information, and the specialized equipment to resolve your vehicle concerns. Â Please note that the vehicle needs to be diagnosed first before any decision regarding financial assistance can be made.
You may check out www.owner.ford.com to locate a dealership near you.
Thank you for contacting Ford Motor Company. Â
Sincerely, Charles, Customer Relationship Center, Ford Motor Company
...I took my vehicle into Bird Kultgen Ford and they wrote a ticket on this problem. They took photos of both headlamps then emailed them to Ford. Ford response is sorry this is not covered under any warranty because it was purchased as Certified Pre Owned Vehicle.
- William C., China Spring, TX, US