The contact owns a 2009 Ford F-150. The contact stated that the driver side interior door handle failed to work and prevented the door from closing. The vehicle was taken to the dealer where it was diagnosed that the door handle fractured and would need to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 108,000.

- Wilmington, IL, USA

The contact owns a 2009 Ford F-150. The contact stated that the vehicle was repaired under NHTSA campaign number: 11V049000 (structure). While the vehicle was parked, the rear driver side interior door handle fractured and made it difficult to open the door. The failure recurred on the front interior passenger door handle. The dealer diagnosed that both door handles fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 90,000....updated 07/30/15 updated 9/24/15

- Huffman, TX, USA

I was driving and my driver side door popped open then would not close took to a Ford dealership and explained to service department what happen he looked at stayed it was the latch broken I see there was a recall on this year of door handles so I brought that up to service man he said it had nothing to do with recall were it explained in recall door handle or any housing in the door handle fails it will be replaced free of charge they did not honor this I paid $450 to replace the whole handle I feel this is a safety problem and what if it was the kids back door instead of driver side door that popped open then my kid would have fell out the door I want Ford to take care and make sure all other doors are good and reimburse me for the bill I already paid that Ford dealership charged me $450 this is a safety issue that needs to be addressed even if the spring was replaced maybe it was or wasn't or not done correctly.

- Broken Arrow, OK, USA

We are the owners of a 2009 Ford F-150. A couple of years ago we received a letter in the mail stating there was a recall on the door and that we needed to take it in for repairs. We followed procedure and took our truck in to the dealership & the recall issue was fixed (or so we thought) and we never gave it a second thought. Well, fast forward to a little over 1 month ago ( approximately 3 years after the 'recall' issue was fixed ), our truck was rear ended by another vehicle. Not a major accident, but a fender bender. When the other vehicle hit our truck, the side passenger door opened/ unlatched. The original recall stated it would/ could unlatch during a side impact, but the recall should have fixed that. In our minds that problem was fixed & we had peace of mind. Well our truck did not receive a side impact, but a rear end impact, and the door issue apparently was not fixed at all. The passenger door opened/ unlatched and mind you, this was a fairly minor accident. Only property damage, no bodily injuries. I am now scared for our safety as I don't feel my family is safe in our truck should another accident occur, especially a bigger impact accident, & having the door unlatch like that instead of properly protecting those inside. I'd love to know what can be done to fix this issue? my family's safety is at stake here.

- San Antonio, TX, USA