I informed Ford of the problem. They refused to fix it even though it was a manufacturing problem, not mechanical. Ford has a great product, but their customer service is horrible. Supposedly resealing the 3rd break light or back window will solve the issue. I had a Dodge for 15 years, and never called the customer service line. I did not have to. I have had this truck a year and called 3 times with Ford. That says something!
My back window has leaked since it was 2 months old. Went to Ford and they had it 2 days and said I was crazy. I traded in a f-150 that was 1 year old with the same issue and they said the same thing so that truck never got fixed either
- Jennifer M.,
Naples, FL, US
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My back seat was severely wet, and carpet too. Especially during Harvey.
- Warren M., Houston, US