This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Took vehicle in for engine repair. Technician discovered both front coil springs broken. Almost new tires worn bald on the inner edge. Online research indicates this has been a major common problem on the 04-08 F-150, with no relief from Ford.
Took truck in for maintenance. Was called over by mechanic. He showed me the whole frame of the truck is rusted out. The truck has 100,000 miles and body is clean for its age. Local dealership quoted $6,000 to repair. A small auto collision shop quoted +$3,000. Both agreed this should never have happened. This is a serious risk that could result in bodily injury or death. Vehicle is no longer safe to drive on the road. Several other manufactures have had the same issue and have taken corrective action to repair or reimburse for the expense. It is documented out on the internet that it is an issue. There are 16 other complaints on this car complaint site for the same issue. I have been advised/suggested reporting the issue to the National Highway Traffic Safety Administration (NHTSA).
I own a 2008 Ford F150. In the year of 2014 I began to hear a noise from the front end of the vehicle. The noise was heard when going over bumps and making turns. On August 14, 2014 the vehicle was serviced and repaired for front sway bar end links. In the year of 2016 the noise returned with the same symptoms. On April 5, 2016 the vehicle was serviced and repaired for front sway bar end links. In the same year the noise returned with the same symptoms. On September 10, 2016 the vehicle was taken in for an oil change and I informed the service advisor about the noise. His response was, 'his mechanics would not be able to check the issue due to minimum staffing'. December 17, 2016 the vehicle was serviced and repaired for front sway bar end links. I was concerned about this reoccurring issue and asked the service advisor who would I need to speak with in regards to this issue. He replied 'no one, just bring it back and we will replace it for free'. I really wasn't satisfied with his answer and called the customer relationship center. I informed them of my situation and was provided a follow up case number (cas11317836). I was told to speak with the service manager in regards to the issue and refunding the amount paid on August 14, 2014. There is obviously a defect in the stabilizer sway bar links and need to be addressed. Service manager indicted there will not be a refund and I will be paying for any future sway bar link service because the vehicle is not under warrantee. Ford selling and placing defective parts on vehicles and now want replace it at their expense. Is this fare?
R R leaf spring broken. Vehicle has never been abused or driven rough. I firet noticed it when I would hit a bump in the road, sounded like spare tire rack was loose. After looking on the internet I found that there were others that have experienced the same problem. The center leaf of the three springs break generally in the middle of the leaf.
I have a 2008 F-150. As I was taking an exit off the highway, the steering wheel looked up & I couldn't turn the wheel & ended up on the grassy area of the exit.. the problem is the lower steering shaft U-joint binds up & locks. There is a design flaw in the U-joint, there is no way to grease or lube the U-joint. I have notified Ford many times with no answers or response. On the Ford forum site, there are thousands of F-150 owners who have or had the same problem with trucks who's warranty's just ended & had to pay $500 plus to fix it, there are some who crashed because they couldn't turn the wheel. I was lucky but it's a major problem Ford wouldn't correct til somebody dies. I pd.$30,000 for this truck & owe $16,000 and shouldn't have to pay $500+ to be safe. How can you make Ford correct this problem? I can send you thousands of owners E-mails sent to me from the forum. Bad enough we have to pay alot of money to fix this & still owe a ton of money for the loan for the truck, it's a major safety defect from Ford. Please E-mail me back with your advice on what to do. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
It felt as if steering was binding when making a turn. It would suddenly break free and oversteer was a problem. When coming out of a turn the wheel would not center on its own, but had to be turned back to the straight ahead position. Spoke with a Ford dealer and they wanted an exorbitant charge to just look at the vehicle and professed they had not heard of the problem before. I went on the internet and found at least two hundred (200) references to the exact issue. It was the lower steering shaft universal joints that had severely corroded. I lubed the joints and things went back to normal for a few days and the binding returned. I installed a new lower shaft - Ford part8L3zb767B- and the truck steers like new. The original part ended in a and the B represents an updated version. Obviously Ford is aware of the problem and has engineered a fix - and never notifying the consumer. A true concern is the following. Over the past few months when driving straight the wheel showed about 15 degrees of right input while tracking straight, hands off. I had the alignment checked and all ok. It was not pulling, just a displaced from center wheel position. This has all disappeared with the new shaft. On the same roads, same conditions the wheel is perfectly centered. This tells me the old shaft has suffered some type of deformation, most likely associated with the universal joints on said shaft. This is a definite safety issue and should be addressed by Ford.
On my wife's 2008 F150 quad cab truck at 37000 miles, I notice that the tires on the front of the truck where wearing on the inside, so with a trip planned for Florida, I set up for our local dealer to do an alignment. She drop off her truck at the service department and went on her way, within 30 minutes she got a call from the service manager. He informed her that the upper ball joints would need to be replaced. The dealer said that since the trucks warranty (the truck has 38000 miles on it) had ran out they could not replace the loose ball joints. But they put a new set of tires on and charged us for an alignment. This truck has never been off road and it never indicated that there was a problem with the front end at all. I have been to Florida twice. And I have owned 19 different Ford in my 55 years, 12 of these vehicles were purchased new, three were 4X4 with large tires and most had over a 100,000 miles, and I have never had to change a ball joint or any part of the front end steering parts. I am not doing a commercial for Ford, I just want Ford to repair my truck, I am in the same boat as everyone else, no money!!!
A D V E R T I S E M E N T S
- Clear Lake, IA, USA