This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was accelerating from a stop and vehicle shut off. I am 8mths pregnant and was stuck on the side of the road for over a 1/2 hour in -45 degree weather waiting for tow truck, because vehicle would not start. Mechanic looked at vehicle and found #9 fuse for fuel pump blown. Fuse replaced, and vehicle ran for 30seconds and electrical plug to driver control module began to smoke and melt. Driver control module and electrical plug replaced, and vehicle runs. I would have like to have been notified by Ford to avoid my stranded experience in -45 degree weather. This was a huge safety risk and it can be avoided. Ford should have located this device near the fuse box or under hood by fire wall plenty of room and same amount of wire.
I was driving down the street about a 1/2 mile from my destination when all of a sudden a wrench signal came on, my dash. My truck stop pulling while I was in traffic and unable to excel I had to pull over quickly to avoid getting rear ended I limped with no excel to destination where I call Ford to pick it up.after going to pick it up I was surprised to find out that my warranty did not cover my part which was over $600 I mean me and my spouse could have been hurt severely because of this is a issue Ford need to address. I found out it was the throttle body.
While driving truck it shut off suddenly without and warning, driver fuel pump control module. This unit is located in an area that is highly corrosive and has no protection against the elements. When this part failed I was driving in a parking lot at a low speed however I was told it can happen any time at all. Once this part goes the vehicle is totally inop. I had to have the truck towed in to the dealer and the part replaced at a cost of $356 labor $125 parts. I was also told I was lucky it took this long and had better plan on doing it again in the near future as it is a common issue with all Ford trucks. Ford redesigned the part but the service manager told me it will happen again as it is only nickel coated and offers no protection from the elements.
My wife and baby were traveling down the 405 freeway at 70mph when out of no where the trucks dashboard lit up and the truck completely shut down in the fast lane. The gas pedal did nothing and there was no way out of the fast lane safely. I normally wouldn't file a complaint except in this situation we had just purchased this "certified" used vehicle, it put my family in extreme danger, and the service consultant at Ford had indicated to me that this was a common problem with the F150 model. I was informed that it was the electronic throttle body or electronic throttle sensor that had gone out and that the service consultant had seen it on Ford F150 trucks ranging from brand new to older models.
Vehicle does not start, after spending weeks at the dealership and having the PCM replaced...it ran for a few days and now again it will not start. The driver is stranded again out on a remote job site. This problem has been ongoing now for two years. Ford has not been able to get it repaired.
- Charleston, SC, USA
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This vehicle has had a minimum of 200 no start conditions since we purchased it. It has been to the dealership 20 or more time for this problem. They can not or will not fix it.
This vehicle has experienced a no starting condition 40-50 times since we purchase it. It has been to the local Ford dealership multiple times(20 or more) for the condition. This vehicle is operated by the charleston county public works department and has repeatedly stranded our employee at remote locations around the county and prevented the employee from responding to work assignments. Between the dte of 6/21/11 and 7/5/2011 ot has been towed to the dealership four times!!!!
Defective spark plugs in 2007 Ford F150 5.4 L 3valve V8. I was informed by my mechanic at Ford that there is a strong possibility that one or all of my spark plugs might break during removal, and that it will cost an additional $90 to extract each broken plug. In fact there is a tsb bulletin with procedures to address this issue. Tsb 08-1-9. I can not believe that in the modern age we have such a defective situation. And no remedy. Ford has stated that they will not address this problem until there are sufficient complaints and instructed by your Agency. Leaving those owners of the 5.4L engine to foot the repair bill on an otherwise simple process for other vehicles. In additionthe Ford manual states the spark plugs are good for 100,000 mi. But the service department highly recommends replacing the spark plugs at 60,000 mi to prevent seized spark plugs. Quite a contradiction. If this is poor engineering on Ford part, the consumer should not have to bear the burden.
Driving along, heard a bang, smelled very strong smell of fuel, truck started backfiring and vibrating so much it was hard to control, forward motion slowed rapidly, vibration, attempted to pull the truck over across 4 lane of traffic, opened windows as the smell of fuel was choking everyone in the cab. Stopped truck, engine running very rough and had strange noise, unable to locate. Eventually found right rear most spark plug blew out of head (leaving metal threaded part and base in head), contacted dealer "big Ford, vancouver, wa" and "courtesy Ford, portland, Oregon" both claim the "flex fuel engines have a common problem with the spark plugs separating, sticking in the head, and/or exploding out of the head" the also stated the Ford was aware of the problem but no recall was taking place as there were not enough complaints as of yet (the truck engine is damaged, still smells like fuel inside the cab, plugs, coil, and injector have been changed, dealer would not honer "bumper to bumper warranty" this issue will eventually cause a great number of deaths and or injuries and the fuel issue could likely cause an explosion (even in my vehicle after the repairs)(dealers wanted between $2,000 and $6,000 to extract the spark plug bases and stated repeatedly it was a common issue and it was "not covered under warrently"
Battery dead after less than 2 years. Dealer will not replace. Dealer claims non-eom stereo drains battery in only minutes. Stereo unhooked.. problem persists. The truck took a couple of retries to get it from start to finish of a tx state inspection because the battery dies, even after charging overnight. Last time. It got through inspection, but needed a jump start after inspection. I contacted Ford customer service. The csr informed me that they are going to believe their dealer over a customer. No help.
The contact owns a 2007 Ford F-150. While the vehicle was parked, the dashboard caught fire. The fire department was called to extinguish the fire and a police report was filed. The contact has pictures of the incident. Prior to the failure, he smelled a burning odor coming from the front end of his vehicle. In addition, the vehicle was experiencing difficulty starting on a constant basis. The current and failure mileages were 18,600.
I was involved in a motor vehicle accident in which my airbag deployed at which time, and although I had slammed on my brake, my trucks accelerator stuck causing my truck to proceed at an accelerated speed pushing the car I had just hit and veering off the road and hitting some trees and brush. I slammed on my brake once again stopping the truck.
The contact owns a 2007 Ford F-150. The vehicle had been driven approximately 20 miles and was parked for approximately 15 minutes. The contact noticed smoke coming from the interior of the vehicle, followed by the engine compartment. The cause of fire is still under investigation. The engine size was unknown. The current mileage is 16,000 and failure mileage was 1,800.
A D V E R T I S E M E N T S
- Omro, WI, USA