adding another complaint to the board about my F-150. On top of the window regulator breaking, transmission seal going bad, emergency brake sticking, & rear end shuddering. NOW the spark plugs breaking. I heard of the problems before going into the dealership and knew there was a huge risk in them breaking. So I thought it over and decided to let the "Trained Professionals" at the dealership change them at their "Professional Facillity" and charge me the "Professional Price", so Ford could not accuse me of not trying to remove the plugs incorrectly, or not allowing a trained professional to remove the plugs. After dropping it off on Monday, I was notified on Tuesday that 4 plugs broke off. Way to go " Trained Ford Professionals" !!! Total cost to change 8 spark plugs == $ 914.22

I figured out why Ford didn't accept any of the "Federal Bailout Money". They are getting rich off the repair parts and labor cost. They probably get as much money from the customer after they sell them a vehicle as they do when selling the vehicle.

I'm very dissatisfied with Ford and their complete disreguard for the customer. I'm not pissed at the dealership or the guys in the repair shop. I'm pissed at Ford... You need to FIRE the Engineer that thought up this spark plug, and Fire the Engineer that thought up the "plastic" window regulator part that keeps breaking also, while your at it Fire the Quality Engineer that approved them.

Show the World that you appreciate your customers and try to make things right with them. if you continue to stick to your story and ignore the problems, your going to start running out of customers. You may want to look at changing your jingle also,

From: "Built Ford Tough" To: "Built Ford Cheap" (Let Mike Rowe sing that one.)

After the local dealership informed me of how much the potential cost could be to replace the spark plugs in my '04 F150 5.4L 4x4 I decided to attack the issue myself. Of course they scared me by telling me my plugs should have been changed at 75k instead of 100k like Ford published due to problems with the plugs breaking off in the heads. Having some knowledge of aluminum and that it expands with heat I decided to give my theory a try and had great success. I let the engine run till it was fairly hot and the plugs came out beautifully, When the engine cooled, the plugs became harder and harder to the point where they would not budge until I ran the motor and got the heads hot again. It worked for me and hopefully will for others who can't afford the cost of expensive dealer shop rates.

I just brought the truck in for the recommended spark plug change and was told that most likely one or more may break when they try to remove them. This could result in removing the cylinder head to make the repair and may cost up to $1800.00. Why should this occur on a recommended routine spark plug change? If a tech breaks a plug it is his fault or, as I best understand it, a major problem ford 5.4 liter engines have. Ford should admit to this and pick up the cost! I also understand that this engine has a tendency to literally blow out spark plugs! Come on Ford, own up for your own reputation is at stake. Unless they do I will never buy another Ford. I had a Chevy Silverado with over 250,000 miles on it and when I sold it, it was still running well - perhaps it is time to go back to G.M.?

i own 2004 F15 FX4 4x4 its 2011 now and it just came out of the dealership, i had the plugs changed and i knew about this issue, I'm told carbon builds up under the plugs if not maintained right with PREVENTIVE maintenance. I treat my truck with Lucas oil and gas treatment 2 times a month. my truck was @ 101,000 Km ... I told the dealer to change the plugs and they gave me the song and dance that they will likely brake. I looked at him and told him only if your tech is an careless imbecile. He got mad at me and told me to take the truck someplace else. i went to the manager and bet the shop manager i could remove the plugs without them busting. he took the bet and he gave me a socket and said lets see, i removed all the plugs like they were new in 20 min with no issues. needless to say i had them put in the plugs for free and a new set of tires on my truck for free. a trick is not to reef on the plugs when putting them in and use a anti seize compound on them. So people pull your heads outta your butts and be men and take care of your trucks. a lil TLC goes a long way.

Very poor design on this truck so do it your selfers have to spend a fortune to change a friggin' spark plug. I don't think this should be our problem especially if you're living on a limited income. We were assured when we bought this truck that is was the best and now we can't even get a tuneup and keep it maintained, we have to go to a dealer and pay top dollar that we cannot afford. We cannot afford to have a tuneup so we will have to let it sit and try to find an old junker to drive around to get back and forth to work. How unfair is that? I found tons of complaints on this exact problem. I think Ford should step up to the plate and be responsible, stand behind your product and help us Ford owners out.

Took my 2004 Ford F-150 into the dealership due to check engine light coming on. Was told the code was misfiring and possible catalytic converter. Dealership notified that spark plugs should be changed. Owners manual recrommended spark plug change at 100,000 miles. I only had 72,000. All 8 spark plugs broke off. They used the flush prior to removing but it didn't work. I was then told by dealership that the reason the plugs broke was that they should have been changed at 60,000 miles. Dealership and Ford Motor Company should get their story straight! Final cost $1200.00.

If there is a class action law suit on this issue I would gladly join! Ford Motor Co. can kiss goodbye their 30+ years of top selling truck! I don't think I would buy another!!

I would like to know WHY Ford has not been made to help their customers with this terrible costly repair--when it is them that did not put the plugs in correctly when building this vehicle--We are retired,have limited recourses,bought a vehicle that we were lead to beleive was a good long lasting vehicle--and now we are afraid to use it and can't afford to have plugs replaced for fear it may run into the thousands to fix--how can a company get away with this--don't we have anyone out there watching out for us and making them have a re-call on this problem--

We have always bought Fords in the past--I had our Ford Escort for over 13 years and put nearly 190,000 miles in--always keep up on maint. items and was given good service with that vehicle when we finally sold it--body and interior was like new even after 13 yrs of driving--same for this 2004 F150 truck--to this day it still looks like new--we take care of our vehicles--but never have we had this kind of problem---and then not being helped with such a bad problem that was caused by the factory itself.

We have a Ford 2004 F150 Four door Truck, to date we have had several problems with this truck. The electric sliding rear window motor has been replaced twice and still doesn't work, we have replaced every electric window regulator because they have all broken at different times resulting in the glass falling down inside the door. I called Ford Motor Co. about this and since it happened after my truck was out of warranty they would not help and did not see the importance of my concern that this needed to be looked at as a manufacturer defect. Today....I have taken my truck in because my husband attempted to change the Spark Plugs only to discover that they are an odd style spark plug from what I am gathering were only used for year models 2004 to 2008, The spark plug is hard to remove and in most case breaks off leaving a small piece in the head.....if this happens it can result in a huge cost to the owner!!!! I immediately started looking on the internet and their is multiple complaints regarding this issue!!! When is Ford Motor Company going to recall and do the right thing by removing and replacing the spark plugs on these vehicles????????? Many folks cannot afford to simply get rid of their vehicle and get something new.....I do not feel this is the answer....I would wholeheartedly join a class action regarding this issue!!!! Please contact me if there is one.....

I have been taking our Ford F150 for oil changes at the local ford dealer for years and at no time did they alert me to the bad plugs. After having a bad repair experience with this dealership I decided to get my plugs changed by my local garage, they alerted me to the problem before they started the work. I was told that they did several of these already with no huge problems but they had some plugs break but were removed with the tool at a slightly added expense. The next day I find out 3 broke, they assured me they were working to get them removed but alerted me to the worst case scenario. Next day, worst case scenario, 1 plug won't come out and they have to remove the head. It was $1889.00 later that I got our truck back and although I called ford motor co, they are not doing anything about these vehicles. They tried to say I should have gone to the dealership and maybe they could have done a better job. So they tried to make it my fault? Ford knows there is a problem and they didn't let anyone know It's their responsibility to alert owners, my dealership had the chance every 3 months when I went in for an oil change but they didn't disclose the issue. Poor Customer service by Ford Motor Company and Szott Ford in Holly, Michigan as well.

Went to have a standard spark plug change which was recommended at 100k miles. The truck was running great! Got the phone call that 1 plug broke off but not to worry; there was a tool that can be used to extract it. Even the extractor tool would not remove that last stuck spark plug so the head is coming off to finish a simple spark plug change. Ford should have a fix and a recall for this issue. A lot of loyal Ford owners are leaving. Now I'm worried what can go wrong from here having to pull the head.