This problem occurred the first time in 2010 and cost me $404.00. again in 2014 and cost me $645.00, and recently for the third time it happened on November 22, 2016. While I have been lucky and had no crashes, had it occurred on the highway doing the speed limit we could have been killed or injured others. I called Ford headquarters back in 2014 and was assured they would get back to me about the problem, however, it never happened.

This time I called again and was given a case number of 11115759, but have yet not had any satisfaction. The truck will need to be towed at least 50 miles from my home to get to a Ford dealer.

I recently learned there was a recall concerning this particular problem back in 2003, but I have never been notified and have paid for the repairs out of pocket...not this time. I have long been a Ford man, but am reconsidering after the total lack of care and concern shown to me by Ford. If I do not receive any satisfaction over this problem my next step will be to contact the State Attorney General and the Highway Safety Commission.

Thank you,

Joe

My Ford F150 truck steering column was broken. I took my truck to a repair shop to have it repaired. The shop had two other Ford trucks there for the same problem at the same time and when I picked up my truck they had another Ford truck with the same problem. This was just one non Ford auto repair shop. My truck has 150,000 miles. My repair was $660 for a used steering column. If this is a chronic problem with Ford trucks I do not think I will buy another Ford truck. I think Ford knows they have a problem with their steering column.