This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My vehicle has a water leak that is getting the GEM module wet and this has resulted in the wipers failing, the power windows to fail, the heater fan stays on after the key is removed from the ignition, and the engine runs very rough and stalls resulting in me losing the power steering and putting the vehicle in a ditch, the wipers stopped working during a recent heavy rain and I had to pull onto the side of the interstate for over 30 minutes. Ford customer service claims they never heard of the problem but I found out they issued a technical service bulletin 98-9-13 to the dealers about this and also Ford special message #15773 for this problem. The dealer wants over $1,100 to fix.this problem is in 1997-2002 Ford F150 and Expedition. I feel that the loss of wipers and sudden loss of power steering and power brakes is a bigger safety hazard than the current recall on the cruise control.
: the contact stated the power windows, horn and turn signals failed intermittently. The fuses were replaced by the contact and the windows, horn and turn signals resumed proper function. When the ignition was engaged, smoke emitted from under the dash board and from under the hood. A service dealer inspected the vehicle. The manufacturer was not contacted.
I receive storm damages to my vehicle. During the process of repairing the vehicle we sustain injuries from the windshield fibers and glass, in the vents which the repair shop said that the glass is impossible to remove. The truck has a defect in the heat control and the radio panel get extremely hot. We inhale the fiber from the glass, it got in our eyes, stinging and itching, etc. I was told that this may be a product problem.
I purchased my 2002 Ford F150 super crew in August of 2002. I have had ongoing problems since I purchased the vehicle, and have had no responses or assistance from any Ford dealerships. The problems started out with my radio going on and off all on its own. I took my vehicle to the dealership at least 10 times alone for this problem. Never any assistance. The problems escalated around 40,000 miles and my whole electrical system seemed to be shorting out. I have had fire under the dash, the headlights not work, the wipers would only work when the vehicle was in park, same thing with the heater, it would not turn off after you shut the vehicle off. Now this week I had another fire which I was able to put out on my own. I took it to a different dealer and they identified the problem with the GEM module and central junction box. Apparently the vehicle was not put together correctly and these modules keep shorting out causing my vehicles problems. I have to wonder everyday whether or not my vehicle is going to catch fire and burn up. On a daily basis I can smell smoke coming from under the dash almost like burning plastic or wiring. None of the problems have been addressed and seem to be escalating. To me this is a safety issue. I would hate to think that I would be traveling with my family and the car catch fire while we are driving. The electrical system needs to be investigated and repaired. None of which has been done by the dealer I purchased the vehicle from. I even filed a complaint with the Ford Motor Company and received no real concern.
A D V E R T I S E M E N T S
- Stevens Point, WI, USA