This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My vehicle has a water leak that is getting the GEM module wet and this has resulted in the wipers failing, the power windows to fail, the heater fan stays on after the key is removed from the ignition, and the engine runs very rough and stalls resulting in me losing the power steering and putting the vehicle in a ditch, the wipers stopped working during a recent heavy rain and I had to pull onto the side of the interstate for over 30 minutes. Ford customer service claims they never heard of the problem but I found out they issued a technical service bulletin 98-9-13 to the dealers about this and also Ford special message #15773 for this problem. The dealer wants over $1,100 to fix.this problem is in 1997-2002 Ford F150 and Expedition. I feel that the loss of wipers and sudden loss of power steering and power brakes is a bigger safety hazard than the current recall on the cruise control.
Vehicle dash lights would stay on when vehicle off. Door locks would lock and unlock by themselves while driving. And while the truck was off. Vehicle would be completely dead when go to start. After replacing with a new battery, truck would not start. Had a tow truck come and when he tried to start it, it started right up. After he shut off, it was completely dead would not start. Took truck to garage. It took mechanics 5 hours to find the problem. After checking all the relays and fuse boxes, etc. It ended up to be the fusebox under the dash. The fusebox was corroded and deteriorating due to water damage, which was causing the electrical problems. The mechanic said there was some type of leak from the windshield causing water to enter the fusebox. Thus causing the fusebox damage. The mechanics replaced the fusebox and a relay. I do have the old one that was damaged. He said the windshield needs to be taken out to be resealed on reinstalling. Which needs to be done yet. He said I was lucky not to have any major problems while driving or shorting which could lead to a fire problem.
Ford Motor Company does not install the fuse necessary to operate the towing harness lamps on the 2002 F150. Local Ford dealer installed a fuse and then discovered that the pin beneath the fuse box was bent. The fuse box had to be removed in order to straighten out the pin and then re-installed. Ford refused to cover the cost ($200) saying the vehicle was out of warranty. Contention is that this either came from the factory this way or the dealer bent the pin when they installed the fuse. Neither Ford Motor Company or the local Ford dealer will accept responsibility. The bent pin made the parking lamps inoperable which would be hazardous for towing anything at night.
Water intrusion from leaking windshield caused GEM module /fuse block corrosion. Windshield wipers inoperable and electric windows inoperable with no interior lights working.
The contact stated windshield leaked in the lower passenger side. The fuse box was damaged due to the leaking, and replaced. The windshield was replaced at contact's expense. The manufacturer was notified. They did not offer any free remedy.
A D V E R T I S E M E N T S
- Stevens Point, WI, USA