This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2001 Ford F-150. The contact stated that while driving approximately 15 mph, the fuel tank became detached from under the vehicle. The vehicle was towed to an independent mechanic, who replaced the fuel tank and the fuel pump. The manufacturer was not notified of the failure. The approximate failure mileage was 172,000.
I filled the fuel tank with gas and drove about 20 miles. While pulling into a restaurant at about 5 to 10 mph I went through a very slight dip. I heard a soft thunk and heard something dragging on the ground. It was not real loud so I slowly pulled into the parking lot. When I looked under my vford F-150 I noticed that the gas tank had dropped due to both straps breaking. The rear of the tank was held up by the hose going to the gas cap area. Fortunately, this did not happen at high speed or I may not be around to report the incident. I called Ford and they state that this VIN number did not have nay recalls. The customer resource person (800.392.3673 option 1, 5, 4) stated they were not aware of any government number where I could call in this complaint. I quickly did a web search and found this number so I find it hard to believe they did not know about it. This is a very serious safety issue that could very easily lead to serious injuries/death to occupants of the 2001 F-150.
2001 Ford F-150. Consumer writes in regards to transmission problems. The consumer stated during routine use of the truck, the transmission stopped functioning. The transmission repair shop, informed the consumer the cast steel gear within the transmission had shattered into two pieces. In October 2009, during an annual safety inspection, the straps holding the fuel tank in place were corroded and almost completely rusted through. In the summer of 2013, Ford Motor Company, sent the consumer a notice, informing him the fuel tank strap were being recalled. The consumer was not overly concerned, since they had already been replaced, Ford sent another recall. The consumer informed Ford, he had the straps replaced. Ford then advised the consumer to visit the dealer about reimbursement. The dealer wanted to see what repairs had been made. Once the truck was on the lift, it was discovered the original faulty tank straps had caused a weakening in the skin of the fuel tan itself and that it was leaking gasoline through the skin of the tank. The tank was leaking fuel around the area where the straps rubbed on the tank. Ford would only honor the recall, if they replaced the straps. However, they refused to replace leaking fuel tank.
I was driving northbound on I-95 when the driver of an adjacent vehicle alerted me that there was fire shooting out from the area of the fuel filler door. I immediately pulled over onto the highway median and jumped out. The truck was engulfed in flames, and the cab was on fire. I burned myself on the melting steering wheel and was singed by melting plastic.
- Tamarac, FL, USA
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Not a new complaint, just wanted to say thanks. Ford Motor Company has reimbursed me for 100% of my expenses related to the gas tank strap failure. Thank you, and thank Ford Motor Company. I could not find another way to edit my previous complaint. ODI # 10402810. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2001 Ford F150. The contact received notification of NHTSA campaign id number: 11V385000 ( fuel system, gasoline:storage:tank assembly:mounting) and took the vehicle to the dealer for repairs. While the vehicle was being serviced, the fuel tank was fractured and began leaking gasoline. Neither the dealer nor the manufacturer offered any assistance with the failure since the recall did not include repairing the fuel tank. The current and the failure mileages were 129,400. Updated 02/03/12 the tank was replaced free of charge on Jan 17, 2011 and the problem has been resolved. Updated 02/10/12
Attempting to park vehicle in parking stall with foot on brake stopping the vehicle. The vehicle, for no apparent reason, abruptly accelerated forward striknig the vehicle on the other side of the parking stall. The resulting crash caused damage to the front of the 2011 GMC sport utility vehicle and to the front of the 2001 Ford F-150. This is the second time an incident similar to this has occurred. The first time was in August 2011. The first time the vehicle demonstrated a similar phenomena occurred when the owner was parking the vehicle in a parking stall. The vehicle was stopped in the parking stall, the driver's foot on the brake and the vehicle abruptly accelerated, for no apparent reason, over a concrete parking block. The vehicle continued into the street as the driver continued to apply the brake, attempting to stop the Ford F-150. The driver was unable to avoid striking a vehicle after entering the street.
A plastic cover over the rear part (towards the axle) of the gas tank has caused a rust hole in the tank. The piece is held on with 2 strips of double sided adhesive and attaches to two clips on the tank. The rust damage is under the adhesive strip on the bottom causing a very slow leak. I'm not sure what the function is for this plastic piece and I can't imagine that my vehicle is the only one affected by this design flaw?
On 11/11/11 I was driving home from work in my 2001 Ford F150 and was approximately 1 and a half blocks from my house when I hit a pothole and heard a loud bang and then some metal grinding or dragging which I initially thought was my exhaust the way it sounded, so I stopped the truck and looked underneath. This is when I realized the magnitude of the situation, a strap that holds my gas tank in place had broken off from what appears to be rusted and the gas tank was hanging by one strap. At this time I was about 100 feet from my house so I had my son come out and I pushed the vehicle to in front of my house. The tank is grinding on something when you move the vehicle or when turning the vehicle.
The contact owns a 2001 Ford F-150. The contact stated that the vehicle was parked when he noticed a fuel spill. The vehicle was taken to a local mechanic who performed a diagnostic that located the failure as the rear fuel tank strap being corroded and caused a hole on the fuel tank. The fuel tank and straps were replaced. The manufacturer was contacted and a complaint was filed. The manufacturer denied any assistance with repairs to the vehicle because the fuel tank did not detach. The failure mileage was 101,340 and the current mileage was 102,000.
The contact owns a 2001 Ford F-150. The contact stated that the vehicle was included in the recall associated with NHTSA campaign id number 11V385000 (fuel system, gasoline:storage:tank assembly:mounting). The vehicle was taken to an authorized dealer and the contact was informed that the fuel tank was leaking fuel due to the corroded straps. The contact was also informed that repairs to the fuel tank were not included in the recall. The manufacturer was made aware of the failure, but offered no assistance. The vehicle was not repaired. The approximate failure mileage was 150,000.
The contact owns a 2001 Ford F-150. The contact stated that the fuel tank straps were fractured as a result of corrosion. The contact mentioned that the vehicle was included in the recall associated with NHTSA campaign id number: 11V385000 ( fuel system, gasoline:storage:tank assembly:mounting). The vehicle was towed to the dealer who verified the failure and diagnosed that the fuel tank needed to be replaced. The manufacturer was made aware of the failure who did not offer any assistance since the fuel tank was not part of the recall. The vehicle was repaired. The failure and current mileage was 73,000.
I have not seen this posted anywhere. I have received the Ford recall for the fuel tank straps. My local dealership called me when I took the truck in for the repairs and said my fuel tank is leaking. The fuel leak is right behind or around the rear tank strap. I do have pictures if anyone wants to see it. The Ford dealership didn't hesitate to tell me that it was not part of the recall and gave me a quote to replace it. I feel it should be added to the recall procedure. It sure seems likely that the rusted strap caused the rust and eventually caused the leak. Now I have a truck that shouldn't be driven, won't pass state inspection and Ford says I'm on the hook for a new fuel tank. They know they have a problem and should step up to the plate and look into this some more. I'm not the only guy that has this same problem.
Brought my truck in for the gas tank recall and now my tank leaks gas the are trying to say it was leaking before I brought it in so they sent me down the road with a dripping gas tank and wont replace it I had my truck at my mechanics having something else fixed 2 weeks before this and he told me about my broken strap and my tank wasn't leaking then.
The contact owns a 2001 Ford F-150. The contact stated that after receiving notification of NHTSA campaign id number: 11V385000 (fuel system, gasoline:storage:tank assembly:mounting) the vehicle was taken to the dealer where he was informed that the fuel tank was corroded and leaking severely. The vehicle was repaired for the straps but not the tank. The manufacturer was contacted and offered no assistance. The failure mileage was approximately 77,000. The VIN was unavailable.
I was driving slowly at 25mph down a dirt road when I heard a dragging noise and when I pulled over to investigate I saw that my fuel tank had fallen half off. When I got some help from a friend to come look at it they said both my straps somehow rusted away and my tank fell.
Dear NHTSA, this is regards to the Ford recall on fuel tank straps. We live in northeast Nebraska & have a 2001 Ford F-150 truck which has one fuel tank strap that has rusted through and the other is rusted. We contacted Ford service station and they said our vehicle was not included in the Ford recall. We contacted Ford and they said it was not under warranty, but you might want to get it fixed! I asked how they determined who qualified for the recall and I did not get a response to my question. Could you please explain why our truck was not included in the recall. It is obvious that it should have been included in the recall. We would appreciate you looking into this matter and include our truck in the recall. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2001 Ford F-150. The contact stated that one of the fuel tank straps fractured and detached from the vehicle. The dealer and manufacturer were notified of the failure and advised the contact that the vehicle was not included in NHTSA campaign id number: 11V385000 (fuel system, gasoline:storage:tank assembly:mounting). The vehicle was not repaired. The failure and current mileage was 271,000. Gas tank mounting strap broke and fell off of vehicle due to rust. Updated 10/19/2011
A D V E R T I S E M E N T S
- New Rochelle, NY, USA