This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 1998 Ford F-150. While driving approximately 40 mph, the contact heard a grinding noise from under the vehicle. The contact stopped the vehicle and noticed that the fuel tank was detached from the vehicle. The vehicle was towed to an independent mechanic and the contact was advised that the fuel tank and fuel tank straps would have to be replaced. The vehicle was found to be included in the recall associated with NHTSA campaign id number: 11V385000 (fuel system, gasoline:storage:tank assembly:mounting). The dealer was made aware of the failure and stated that they would not cover the repairs performed on the vehicle because it was not taken to an authorized dealer for the recall repairs. The vehicle was repaired. The approximate failure mileage was 150,000. Updated 6/12/12 updated 06/21/12.
Consumer writes in regards to 1998 Ford F-150 truck and safety repairs the consumer was denied reimbursement for the repair cost he incurred. Ford stated the repair was completed after the eligibility date of the refund reimbursement plan. Updated 01/22/13
1998 Ford F-150. Consumer writes in regards to recall notice related to faulty bands holding the gas tank when the consumer contacted the dealer to make an appointment, he was informed there were no parts available.
1998 Ford F-150. Consumer writes in regards to recall notice and problem with charging system the consumer stated after having the fuel straps replaced at the dealer under the recall, a few days later, he began to smell gas. When he looked under the vehicle, he discovered the fuel tank was leaking gas around the rear fuel tank strap, that was just replaced days before. The consumer returned to the dealer and explained to them, the fuel tank was not leaking when he first brought the truck to them. The dealer stated they were not responsible.
The contact owns a 1998 Ford F150. The contact stated that the vehicle was taken to the dealer for repairs under NHTSA campaign id number: 11V385000 (fuel system, gasoline: Storage: Tank assembly: Mounting). The dealer made repairs to the vehicle but shortly after, the vehicle began to experience a failure in which fuel would leak when refueling. The dealer informed the contact that they were not responsible for the failure and that she would have to pay to repair the fuel tubing and the fuel tank. The manufacturer was notified who advised that unless they saw the leak from the straps that they would not pay for the repairs. The failure mileage was 250,000. Updated 11/03/11. Updated 11/14/11 there was a slight leak noticed at fueling and the contact noticed one of the fuel tank straps had broken off and the fuel tank was tilted down. The dealer replaced the fuel tank straps to the vehicle. But, immediately after, fuel began to spray onto the ground when attempting to refuel. The dealer explained it was clearly related to the failure repairs as identified by the recall hotline and than many customers were experiencing the problem. The dealer explained that the hotline approved the repairs and tank replacement for some and then arbitrarily not for others. The recall hotline refused to make any repairs other than the fuel tank strap replacement. The dealer informed the contact that due to the recall refusal, he would have to pay for the repair to replace the fuel tank. The manufacturer was notified and stated that unless they saw the leak from the straps that they would not pay for the repairs. Updated 01.23.12
- Milford, MI, USA
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The contact owns a 1998 Ford F-150. The contact noticed an overpowering gasoline smell around the exterior of the vehicle. After inspecting the vehicle, the contact discovered fuel dripping from the fuel tank. The contact stated that approximately 1 gallon of fuel had spilled. The fuel tank strap was corroded and had caused the fuel tank to fracture. The vehicle was included in the recall under NHTSA campaign id number: 11V385000 (fuel system, gasoline:storage:tank assembly:mounting). The manufacturer was made aware of the failure and advised that the fuel tank would not be covered under the recall. The vehicle was not repaired. The approximate failure mileage was 120,000. Updated 12/06/11 the consumer stated the tank and straps were replaced due to a rupture. Updated 12/14/11
The contact owns a 1998 Ford 150. The contact stated that the vehicle was previously repaired in 2009 which consisted of the replacement of both fuel tank straps and the fuel tank. The vehicle was repaired by an independent mechanic at the owner's expense. Most recently, there was a recall pertaining to the similar defect under NHTSA campaign id number 11V385000 (fuel system, gasoline: Storage: Tank assembly: Mounting). The contact planned to take the vehicle to an authorized dealer for inspection to verify whether the recall remedy should be performed on the vehicle even though there had not been a failure. The manufacturer was made aware of the problem. The approximate failure mileage was 130,000. Updated 11/15/11 the consumer stated in 2009 the gas tank straps failed and caused damage to the gas tank and fuel sending unit. The current recall, only allows the fuel tank straps to be replaced. Updated 11/16/11.
The contact owns a 1998 Ford F-150. While driving approximately 5 mph the contact heard a dragging sound from underneath the vehicle. The contact turned the vehicle off and noticed the fuel tank had detached. The fuel tank was fractured and approximately eighteen gallons of fuel spilled onto the ground. The police and fire department reported to the scene and a report was filed. The vehicle was towed to the dealer. The technicians stated the fuel tank straps needed to be replaced due to corrosion. The fuel tank and fuel lines also needed to be replaced. The vehicle was not repaired. There was an investigation open under NHTSA action number: EA11006 (fuel system, other storage tank assembly fuel system, other storage tank assembly mounting fuel system, gasoline storage tank assembly mounting) that may be related to the failure. The approximate failure mileage 170,000. Updated 9/16/11 the fuel tank was inoperable when the tank hit the ground and fuel sensor could not be removed due to corrosion and age.
Gas tank strap broke on my 1998 Ford F-150. Dragged sparking along way before realizing what was happening updated 09/14/11 the consumer stated the fuel tank straps appeared to be in good shape. Updated IVOQ 09/16/11
The contact owns a 1998 Ford F-150. The contact stated that one of the two fuel straps fractured. The dealer and manufacturer were notified of the failure but the vehicle was neither inspected nor repaired. The contact was concerned with that fact that the fuel tank could possibly detach a result of the amount of pressure on one strap. The failure mileage was 79,170 and the current mileage was 79,176. Updated 09/02/11 updated 10/31/11
Driving 1998 Ford F-150 4 X 4 truck on dry, flat, smooth asphalt surface road at 45 mph when I noticed a loud metallic sound. Pulled off road immediately and noticed strong odor of gasoline. Looked under vehicle and observed front end of gas tank was on the ground, leaking gas profusely. Turned off engine and immediately called 9-1-1 because of fire potential. Fire, ems, and local sheriff responded. Front gas tank mounting strap failed, causing tank to land on pavement, rupturing fuel tank with resultant gasoline spill, contained by fire department. Gas tank removed by fire department, truck towed for repairs, approximated at $1,500 to replace damaged fuel tank, fuel pump, and mounting straps. Fire department reported to me that several occurrences with Ford F-150 fuel tank mounting strap failures have been reported. Updated 09/14/11 the consumer stated when the fuel tank fell to the ground, fuel began leaking. The vehicle was towed to a repair shop. The front strap broke on the left top portion due to corrosion. The consumer lost five gallons of gas. The repairs cost over $1000. Updated 09/21/11
The contact owns a 1998 Ford F150. While driving 20 mph, the contact stated that the fuel tank detached from the vehicle. The dealer did not offer any assistance and the manufacturer was not made aware of the failure. The vehicle was not repaired. The current and failure mileages were 187,000. Updated 09/14/11 the consumer stated both straps failed. The fuel tank straps were rusted through and then tank fell onto the road, when the rear strap failed. The straps were replaced. Updated 09/21/11
The support straps holding the gasoline tank of my Ford F-150 truck rusted away leaving the gas tank unsupported. The truck can not be driven until the straps are replaced. Updated 09/14/11 the consumer stated one strap rusted in the middle of the gas tank at the bottom. Both straps were replaced. The tank dropped a little. Updated 09/21/11
The contact owns a 1998 Ford F-150. The contact stated that the fuel tank straps fractured and the fuel tank detached from the vehicle. The vehicle was taken to a local repair shop who diagnosed that the straps were corroded and as a result of the failure the fuel tank, fuel pump and straps needed to be replace. The vehicle was repaired. The manufacturer was not made aware of the problem. The VIN was not available. The failure and current mileage was 212,000. Updated 10/18/11 updated 11/07/11
The contact owns a 1998 Ford F-150. While the vehicle was parked the contact inspected the vehicle and noticed one of the fuel tank straps had become detached from the fuel tank. The vehicle was not taken to the dealer for diagnostic testing. The vehicle was not repaired. There was an open investigation under NHTSA action number EA11006 (fuel system, other:storage:tank assembly fuel system, other:storage:tank assembly:mounting fuel system, gasoline:storage:tank assembly:mounting). The approximate failure mileage was 153,385.
The contact owns a 1998 Ford F150. The contact stated that he refueled the vehicle and parked it at his residence. The following morning, the fuel tank had fractured and was sitting on the ground directly under the vehicle. Upon further inspection, he discovered that the fuel tank belt was corroded. The contact replaced the fuel tank belt. The VIN was not available. The failure and the current mileage was 135,000. Updated 12/30/10 updated 01/10/11
The contact owns a 1998 Ford F150. While driving 15 mph the fuel tank fell off the vehicle. The contact stated that the straps to the fuel tank broke in half. The failure also caused the fuel fill pipe to break. The contact pulled over to the side of the road to inspect the vehicle and with assistance the fuel tank was strapped back onto the vehicle allowing the contact to drive to his residence. The vehicle was in the dealers possession when the complaint was filed. The vehicle was not repaired. The contact was unable to provide a VIN. The failure and current mileage were approximately 120,000.
The contact owns a 1998 Ford F-150. While the contact was dispensing fuel into the fuel tank, the fuel tank suddenly detached from the vehicle. The vehicle was towed to an authorized dealer where they informed the contact that the fuel tank support straps completely rusted. The vehicle was repaired with the replacement of the fuel tank straps. The failure mileage was 200,000. The VIN was unavailable.
The contact owns a 1998 Ford F-150. The contact stated that the mounting bracket that connected the fuel tank to the frame was fractured due to severe frame rust. The contact stated that the failure could cause the fuel tank to fracture from the vehicle while driving. The manufacturer advised the contact that they would investigate the failure further. The vehicle was not repaired. The failure mileage was 148,000.
A D V E R T I S E M E N T S
- Bigfork, MN, USA