This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2010 Ford Explorer Sport Trac. The contact stated that the front driver and passenger side headrests exhibited a severe forward angle and was causing the contact to sustain severe headaches. The manufacturer was contacted and informed the contact to take the vehicle to the dealer for diagnostic testing. The vehicle was not repaired. The current and failure mileage was 60.
Purchased vehicle 09/03/2010. Driver and front passenger head rests are angled forward causing head to be titled forward and downward. Causing severe neck and back pain. No replacements found. Ford Motor Company emailed.
- Berkeley Springs, WV, USA
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- Midwest City, OK, USA