Just purchased from Lyons Ford in Lewisburg, TN. Not even 1/2 tank of gas later complete transmission failure. they failed to cover this and said 'No warranty on used cars'. They said approx. $4700 to repair. After pleading my case they said they would repair it at cost, $2650. At cost of course means that they're not actually chipping in, they're just not making any more money off me.

This is after they checked out my Ford Explorer XLT trade-in and said there was $1000 repair needed on the flywheel (?Really?). So trying to be fair I upped the price we agree on by the $1000. So instead of $9000 plus trade I paid $10,000 plus trade. And part of the agreement was that I needed a 2" hitch on the back. They said no problem and wrote it in the contract. Now 2 months later and I still don't have my truck or the hitch.

I had previously dealt with McNabb Ford and was very happy over the years with their customer service. I had purchased at least 4 cars previously from them, and also used their service department several times. I went back thinking I was in McNabb Ford only to find out that Lyons had just purchased this location 3 months prior. I decide to give them a try, I guess that was a dumb idea.

Purchased the car used with 60k miles from brother in law. Complete maintenance records from him. I have complete maintenance record serviced every 3,000 mile. I drive like an old man. My mechanic told me when I brought the car to him for 1st servicing that he had lots of Explorers with transmission problems. Sure enough at 110k miles, the transmission is being replaced. You would think Ford would have the decency to talk care for the problem from thousands of customers with transmission problems or failure. I will most certainly never purchase a Ford again, as if they care, lol!

well it finally happened. Now I know why Ford has a bad reputation. I have always owned fords with absolutely no problems. But with my sport trac, it has been everything but a joy ride lately. Started complaining about my trans at 75,000, and just like all the other complaints, Ford is not doing anything to resolve this issue.Wish I would of read all of these reviews before my sport trac purchase. 3,000 to replace only at 83,000 miles, ford should be embarrassed. I will definitely sell the vehicle after a few months of replacing the transmission. Pretty disgusted with my local ford dealerships, for just saying" it only needs a flush" when they already knew these were bad transmissions from the start.