Thank you for the opportunity to express my disbelief in FORD's stance regarding their faulty products... After 16,000 miles there is absolutely no reason whatsoever that the tranny should need a rebuild... I took the car in for inspection and paid $3,100 for them to repair the tranny and two weeks of waiting. Mind you the trip to the city form the rural area I am located is 400 miles round trip plus expenses, bus rides etc... when I went back to the dealer and picked up the vehicle it was shaking all over like a misfire... at 14 kilometers the transmission took a sh*t.... they have subsequently fixed it again and I have put the vehicle up for sale... a very expensive lesson for me with a sh*t company who could give a damn about customer service...

This is a copy of a letter sent to the FORD dealership in Guatemala, Central America

Dear Alejandro,

No, I don't understand, but I guess I'll chock it up to a very expensive lesson.

Furthermore, what vexes me is the fact that your head mechanic tried to convince me that the problem was due to bad fuel and the shaking in the vehicle was normal. I was treated with ignorance as ignorant. I suggest you review your mechanic's qualifications and provide further training for his department before undertaking repairs that could result in DEATH because of negligence on their part.

I am absolutely certain that this time when the vehicle was worked on, someone actually followed protocol and used a manual with regard to the repair of the transmission and made damn sure the job was performed properly (with the proper testing). Why then was that not the case the first time? Why did they try to convince me that it was my problem?

My suspicion is that no rebuild occurred, otherwise they would have spotted the crack in the case the first time. I feel like I got taken advantage of and FORD's response is typical to how they have treated customers in the past. You can add me to the long list of unsatisfied customers.

FORD's reputation for not taking responsibility for faulty products and lack luster customer service is renown all over the United States. Rest assured I WILL NOT entertain the purchase of another FORD product ever again and will spread the word.

I would hope as a point of concern to provide a better product, a copy of this email will circulate through your administrative department but I doubt it.

Best Regards,

Chris Wooley El Toque Final, S. A./The Shop Fronteras Rio Dulce, Izabal Guatemala, Central America Tel/Fax: 502-7-930-5191 Cell: 502-5-894-9380 Web: http://www.riodulce.org